This is a blog post written by Mike Damphousse. Mike wears the dual hats of both CEO and CMO for Green Leads , a leader in inbound demand generation and techniques. Green Leads is a HubSpot customer.
On March 24th at 2:00pm, I'll be joining Jill Konrath on her Sales Productivity Summit and presenting A Day in the Life of a Sales 2.0 Sales and Marketing Professional. One of the tools I'll be highlighting is HubSpot and how we use it in our quest to find leads and grow the business.
There was an MIT study done a couple years ago that showed that the odds of calling and contacting an inbound lead decreases by over 10 times in the 1st hour after lead submission, so we implemented what we call the pounce strategy.
We don't pounce on leads that are subscribing to our blog or just perusing content, but on leads that come in from a "contact us" landing page. As soon as the notification email is received from HubSpot, it is forwarded to our reps, who try to respond within minutes.
Before we respond, we follow this process:
1. Check their site visit history within the HubSpot Lead Management tool , looking for page views and content downloads,
2. Quickly scan their LinkedIn profile for connections, bits of data, company background, etc.,
3. Check their lead score in Salesforce and make sure that we have adjusted it for title and type of company (we specifically look for marketing and demand gen managers at companies that sell b2b),
4. Dial them !
If the prospect has educated themselves with multiple page views and content downloads, if their company and the prospect is in our sweetspot, especially if they are exploring pages on appointment setting , we dial immediately.
We've tracked our average response time and it is less than 10 minutes. HubSpot allows us to quickly sort through the chaff and respond in a timely manner, increasing our connect rate, while continuing to nurture those leads that are not ready for contact.
The "pounce strategy" is the most effective way to get the maximum sales impact in the least amount of time. Any organization looking to increase their sales productivity would be wise to implement it.
Image: JohnGoode
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Dan Tyre 5:08 PM on March 15, 2011
Words of wisdom from the master. Mike has utilized world class SMARKETING techniques for years to create compelling value for his customers. The reminder to call (which I find strangely lagging in certain industries)is critical :-)
Ross Davis 5:18 PM on March 15, 2011
Key point - checking LinkedIn for any connections or other information. There is a lot of information out there at your finger tips that could give you the edge to convert that lead into a cutomer.
Todd M. Palmer 6:17 PM on March 15, 2011
That's a great strategy and I believe a good one, I keep a notebook that I'm always writing in, when ur busy its easy to forget things. You think I'll do that in a while. Making quick contact doesn't give them time to get distracted.
http://www.roadplayerbilliards.com had a customer contact us, he had a mini pool table he was resorting for his kids to play on. He had bought it second hand, but it didn't have any ball's. I found some on ebay for him. I didn't make any money on that sale but he has come back and bought and so have his friends. Said none of the other sites he contacted even replied. Now were friends and chat on facebook.
seosss 12:36 AM on March 16, 2011
SEO can be approached in many different ways. I think, Blog comments is one of the way.
What do you think?