This is a guest blog post by Dave Clarke, an award-winning editor and editorial director in the marketing departments of Fortune 500 companies, such as Oracle and Symantec. He is currently editorial director for Hologram Publishing, a provider of custom content for companies, large and small.
Making the transformation to inbound marketing, one tweet, one post, one search result at a time.
“The only constant is change,” author Isaac Asimov said. “Continuing change, inevitable change, that is the dominant factor in society today. No sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be.” Inbound marketing—using search engine optimization, social media, and capturing and nurturing the leads you’ll generate online—is where you need to be because, whether you’re there or not, that’s where everyone else already is.
There is no newspaper, magazine, radio station or television program where 600 million people go—often for hours upon hours—every day. There is only Facebook, where one 1 out of every 8 minutes online, some 12.5 percent is spent. Of those 600 million people, 64 percent have become “fans” of at least one company .
About 111 million people watched the Super Bowl this year. For one day. There are an average 140 million tweets sent every day, 1 billion tweets every week .
It won’t be easy (but it doesn’t have to be hard). It won’t be painless, change never is. But it is necessary and, done right, it will be worthwhile. Studies show that companies identified as social media customer leaders are 250 percent more likely to grow their businesses 25 percent or more than those who lag behind. Companies that blog get 55 percent more Web traffic than those whose websites sit idly by waiting to be found.
Follow these tips to transforming your business and getting started in social media:
Take Baby Steps
Like any productive relationship, your company’s relationship with social media is serious, complex, and meant to be long-lasting. Start small, learn from your mistakes and grow organically.
Ask Questions That Can Be Answered
“Should we highlight our flexible production schedules or should we emphasize our competitive pricing?” Structure queries that will give you a clear direction, then, create and test a hypothesis before rolling out the program to the entire marketplace.
Don’t Be Mad Men
This is not 1963 and social media is not about advertising. Social media is about connecting with your customers and building a long-term relationship with them online. It’s about reaching out and inviting your customers to share in your brand and having them invite you into their lives.
It’s Social Media, Not Reconstructive Surgery
If your brand isn’t solid, if your value proposition isn’t solid, all the tweeting and sharing in the world isn’t going to help you. In fact, social media is much more transparent than anything you’ve done before, every flaw and wrinkle in your brand will be magnified if you don’t manage the transformation and what comes after it properly.
It’s All About Relevance, Resonance and Significance
As Brian Solis, author of “ Engage: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web ” explains, social media doesn’t work like, and isn’t measured the way traditional advertising works. It’s not about impressions and reach. It’s about how relevant your marketing is, how much it resonates with your customers and how significant they believe it is so they will act on, and interact with, your marketing. Solis says, the acronym KISS still applies, but with inbound marketing its meaning has shifted from Keep It Simple Stupid, to Keep It Significant and Shareable.
If You’re Reading This…
You might think you’re too old for this stuff. You might think you don’t have time for tweeting, posting, blogging and optimizing your search engine results. You might as well start planning your liquidation sale. There is no denying this seismic shift in the way marketing is done.
Some 57 percent of businesses have acquired a customer through their company blog, 42 percent have picked up customers via Twitter.
In India, archaelogists have discovered paintings on rocks—a bit of (very) old-fashioned marketing—dating back 4,000 years. You could paint your manufacturing messaging on some boulders, but by now, even the most technology-averse marketers must admit: The writing is on the wall, the old way of doing business, of marketing, is not sustainable.
Dave Lawrence 9:21 AM on April 19, 2011
Awesome article. Trying to communicate this exact message to clients on an almost daily basis but have never seen it articulated so well!
TrafficColeman 9:33 AM on April 19, 2011
Social media is by far the best place for a business to grow..but you must learn the curves first..
"Black Seo Guy "Signing Off"
Doug Grant 9:55 AM on April 19, 2011
Ancient Greeks sd"There is nothing permanent except change."This has some good points on ways to understand and deal w/change
Debbie Johnson 10:41 AM on April 19, 2011
People ask why a dental office is using social media like we do. Your article articulates it very well. You are preaching to the choir!
Have a great day and thanks for the post!
Scott P. Dailey 10:52 AM on April 19, 2011
Thank you Dave and Jeanne. I love these cautionary tales. I'm finding that the job of the social media maven is an undertaking not so much in extolling the virtues of social media anymore - I think the newbie's got it - but more in how to package themselves within the SM channels they're exploring. They get that they need to and they read, same as you and I, the data, the stats and the do-or-die scenarios. So selling SM services, thank the Gods, is less and less akin to pitching snake oil. But what the greenhorn seems to struggle with next is the ah-ha! moment that follows: comprehending how to talk to buyers in a blog or in comments or in virtually any SM circles. So step two, as I see it, is leading with data, but moving quickly to execution so customers learn quickly the delicate art of storytelling for a blog, not for friends and loved ones. So they get that they need to blog, they just end up blogging about how awesome their stuff and worse, throw everything they've got at a single post. They ironically, I believe, end up taking the billboard to the blog. Thank you for the terrific read.
Scott P. Dailey 10:52 AM on April 19, 2011
Thank you Dave and Jeanne. I love these cautionary tales. I'm finding that the job of the social media maven is an undertaking not so much in extolling the virtues of social media anymore - I think the newbie's got it - but more in how to package themselves within the SM channels they're exploring. They get that they need to and they read, same as you and I, the data, the stats and the do-or-die scenarios. So selling SM services, thank the Gods, is less and less akin to pitching snake oil. But what the greenhorn seems to struggle with next is the ah-ha! moment that follows: comprehending how to talk to buyers in a blog or in comments or in virtually any SM circles. So step two, as I see it, is leading with data, but moving quickly to execution so customers learn quickly the delicate art of storytelling for a blog, not for friends and loved ones. So they get that they need to blog, they just end up blogging about how awesome their stuff and worse, throw everything they've got at a single post. They ironically, I believe, end up taking the billboard to the blog. Thank you for the terrific read.
Dave Clarke 11:25 AM on April 19, 2011
Thanks to the choir (Debbie et al). And, yes, day by day, the job gets easier--until the next big disruption comes along!
Roshan 11:48 AM on April 19, 2011
get to know your customers in person. let them know you in person. that's what social media is about.
Rod Solar 5:57 AM on April 20, 2011
This article really resonated with me in it's simplicity (and I'm referencing it on our blog) because our audience is biased towards the beginner in most things web. The tone reminds me of why I started visiting Hubspot from the beginning, after reading Brian Halligan's book Inbound Marketing. Thanks guys.
Nic Headlee 11:11 AM on April 20, 2011
Great post! I love to see that my generation is completely shifting the way people market products.
We are sick of being pushed by corporations! It is time for marketers/businesses to interact.
I wonder what will replace social media in 50 years?
Check out my new website! HeadMarketingStrategies.com
Thanks!