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7 Tactics to Delete From Your Social Media Strategy NOW

 

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social media deleteSocial media is the cool kid on the inbound marketing block right now. Most members of the marketing community are obsessed with the toipc and are moving fast to develop new social media strategies. The problem with many social media strategies though, is that they are bloated and overstuffed with "social media junk."

The problem is that, as marketers, we have limited staff time and budgets. Social media strategies overloaded with junk that doesn't help drive business objectives use up precious resources and ultimately lead to the failure of the entire strategy.

Let's end the days of bloated, junk-filled social media campaigns by making a few important changes.

7 Tactics to Remove From Your Social Media Strategy NOW

1. A Bloated Strategy Doc - Having a clear strategy is important for any aspect of marketing (or business for that matter). The problem is, some businesses use bloated, 50-page strategy documents as a way to avoid actually doing anything or accomplishing real results. Stop this today. Set a deadline for the review and approval of the strategy document and be ready to move forward. The web moves quickly, and being agile is more important than having a document that outline every "What if?" situation. 

2. Product-Centric Content - Social media can provide value in all phases of the buying cycle. That said, many marketers primarily use it as a tool to build reach and generate leads at the tip-top of the funnel. At this stage of social media strategy, product-focused content should be avoided. Social media connections are often only just beginning to learn about your business. Therefore, use social media as a tool for building trust and credibility early in the buying cycle.

3. Guessing - The goal of using social media is not just to get your feet wet. Instead, it is about achieving meaningful business result in a defined period of time. A great social media strategy has clear and quantitative objectives. Another key aspect is to plan for data collection and analytics. How will you get the data to know if you've met your objectives?

4. Multiple Social Media Profiles on One Network - Social media marketing isn't easy. Adding multiple social media profiles for your business on one social network makes your job exponentially more difficult. For example, don't create a different Twitter account for each of your products. Instead create one, single account for your business so you can consolidate your reach and influence in one, centralized place. It is much easier to build a community on one profile instead of 10.

5. Useless Links - When it comes to distributing links in social media, the links you share should serve a specific purpose. Don't send people to your home page. Instead, send them to a landing page or a blog post that will solve a problem they might have. Don't make prospects do extra work. Make it as simple as possible for them to learn and become a lead.

6. Jargon - Using acronyms or industry jargon can be an instant death nail in social media. This type of word choice demonstrates you don't care enough about your community to use words and terminology that resonates with them. Additionally, search engines like Google and Bing are using social media signals for ranking search results, so you want to make sure to use words in your social media efforts that your prospective customers are looking for.

7. Assumptions - The social web isn't linear. Just because you shared a blog post on Facebook last week, doesn't mean everyone saw it. As a business using social media, your reach is expanding every day. You can't make the assumption that just because an idea, blog post, or ebook is old that everyone knows about it. Instead re-share content over time to reach new fans and followers.

What else would you add to this list? What makes a great social media strategy?

Photo Credit: PedalFreak

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Posted by Kipp Bodnar on Mon, Jun 20, 2011 @ 12:30 PM

COMMENTS

Kipp: 
 
Just curious. How do you rationalize #4 with the marketing thought that the more niche oriented you are the better your results will be? Especially if you have products and markets that are very different?

posted on Monday, June 20, 2011 at 12:40 PM by Chuck Jones


Personally I like #7. Too many people make assumptions when it comes to social media and assumptions many times just lead to mistakes that could have been avoided.

posted on Monday, June 20, 2011 at 1:28 PM by Maciej Fita


Very insightful information here. Thanks for the tips. I plan to start using them asap. especially number 5.

posted on Monday, June 20, 2011 at 1:37 PM by Mike


Great list! I agree with all of them except for #4. Sometimes, the different products within your organization may have a different tone associated to them, because they are intended for different types of users (private vs. commercial for example). In a case like this, your social content strategy will be completely different, by product, and as a result, it then becomes a must to separate personas.

posted on Monday, June 20, 2011 at 1:42 PM by Beverly Crandon


Some really great, insightful points and most of them are very simple...

posted on Monday, June 20, 2011 at 5:05 PM by Stephen


I think all of these make sense, especially #6 - Jargon. 
 
It can be tough for someone who has spent years within an industry to begin to translate the jargon that has become a natural part of their vocabulary into something the average reader/customer/user will understand. It's probably one of the most common mistakes, though.

posted on Monday, June 20, 2011 at 8:22 PM by Tim Webster


I agree with most of your points except multiple twitter account. I think it is meaningful for small business but not for large company for example UPS, they have difference twitter accounts for different purpose,twitter account for news, tracking, customer service and so on, I love the idea, using different account to serve different needs.

posted on Monday, June 20, 2011 at 8:45 PM by Cherry Rahtu


Great article, I had to tweet it.

posted on Tuesday, June 21, 2011 at 1:17 AM by Valpo Creative


Great article! I really thought that #2 was spot on. Businesses should share valuable information with followers and fans that is relative to your industry, but posting repeatedly about specific company products should be avoided. It's important to remember that Facebook and Twitter should be used primarily by businesses to create a community and provide valuable information. Thanks!

posted on Tuesday, June 21, 2011 at 10:12 AM by Main Street Webworx


These are great. I would add:  
1. Remove the idea that social media is like a traditional marketing tool where you send out streams of one-way messages that do not engage. 
2. Remove the notion that you can deal with inquiries and conversations at you or your company's discretion. Time is money, and time is moving faster than ever.

posted on Tuesday, June 21, 2011 at 1:18 PM by Margaret Ebeling


I would add that, even though, as Maragret Ebeling put it, "time is moving faster than ever" it will take some time to produce measurable results. In my experience many traditional marketing types seem to expect near instantaneous feedback from social media efforts.

posted on Tuesday, June 21, 2011 at 2:56 PM by Jay


Great list. I would also add that although you may have a strategy in place and are measuring results, you should continue learning about new developments in social media. Sometimes, companies may develop a “set it and forget it” type of methodology and not interacting with your audience. It’s important to learn what new social media tools you can add or incorporate into your strategy to make it that much stronger and relevant.  
 
Ann 
SteadyRain

posted on Tuesday, June 21, 2011 at 2:56 PM by Ann Ehnert


Not sure if I agree about #4 for Twitter. I agree with Cherry Rhatu about using multiple accounts for specific needs.  
Why flood a customer who is concerned about their shipping status with general news?

posted on Tuesday, June 21, 2011 at 3:20 PM by Troy Stewart


Question on Number 4, We have a multilingual site with a English, French and Spanish sides to it, we created and manage two Facebook pages, one in English and one in French. Is it good to have a Facebook page per Language? Thank you for your input.

posted on Tuesday, June 21, 2011 at 5:32 PM by Marc Bourgeois


I wonder how many businesses actually have the Social Strategy Document in #1 ;-)

posted on Wednesday, June 22, 2011 at 6:28 AM by Paul Hudson


I think it's valuable to have multiple FB pages by language if you have the potential fan volumes to support it and Twitter accounts by function so as not to annoy followers that are interested in specific content. I totally agree with Anne - the SM space moves so fast, we can never get complacent!

posted on Wednesday, June 22, 2011 at 7:32 AM by Nilofer Saidi


I think #4 makes sense for a single team or person trying to manage a company's social network presence, most notably Twitter. If you have multiple teams then it's completely reasonable to think multiple accounts could work. The trick is how do you get the teams to work together moving in one direction?

posted on Thursday, June 30, 2011 at 12:39 PM by Brandon Coppernoll


Comments have been closed for this article.