This is a guest blog post by Dave Clarke, an award-winning editor and editorial director in the marketing departments of Fortune 500 companies such as Oracle and Symantec. He is currently editorial director for Hologram Publishing , a provider of custom content for companies, large and small.
As virtual as marketing has become, what with SEO, email marketing, Facebook marketing, Twitter feeds , and the rest of the online universe dominating campaigns coast to coast, trade shows remain firmly rooted in the physical world.
Trade shows are places to meet and greet, schmooze, and hopefully, gather leads by the bucketful. But they are also one of the most competitive battlefields in business. After all, where else are all the competitors in any one sector lined up row after row, one after the other, competing for customers?
A physical trade show presence and a virtual presence are not mutually exclusive, though; in fact, just the opposite. Ratcheting up your social media marketing , before, during, and after a trade show is proving one of the most effective ways to drive traffic to your booth and cement the relationships you’ve come there to forge. And when it comes to collecting those all-important leads, social media is second to none.
Here are some ways you can leverage social media to get the most out of your trade show presence:
Drive Traffic, Build Awareness
“The business value of Facebook and the other social media is still largely untapped at trade shows,” says Scott Wherley, vice president of global customer insights with Reed Expositions , one of the world’s largest event organizers. “Some companies are doing it well, but many are not making the most of this opportunity.”
Wherley says manufacturers, for example, are sending out tweets during the show, offering discounts on their products for those who come to their booth within a prescribed time (say, the next 30 minutes).
Other companies are posting to their blogs several times a day before and during trade shows. In the days and weeks leading up to the show, they are building buzz about the event. During the show, marketers are posting “Special Reports,” updating show attendees from the trade show floor about upcoming presentations and special sessions, and, simultaneously, keeping their blog subscribers who were unable to attend the show in the loop as to what they’re missing—all while creating valuable, fresh content that boosts SEO and creates and sustains awareness.
Don’t Forget the Fundamentals
Susan Friedmann, AKA The Tradeshow Coach , also believes social media can be an invaluable weapon in a marketer’s trade show arsenal, but she emphasizes that while the means and media to reach trade show attendees is evolving, the fundamentals of producing a successful trade show event remain largely unchanged. “The biggest mistake I see companies, large and small, make when approaching their trade shows,” Friedmann says, "is not setting quantifiable goals for the show.” And that applies to your booth marketing as much as it does your social media marketing, she says.
Friedmann says if one of your objectives for the show is to gather leads—which is the goal for 70-80 percent of companies attending trade shows—quantify that goal. “It’s not enough to say, ‘We want lots of leads.’ If doing demos for prospects is part of the plan, determine ahead of time how many demos you’re targeting. Use your social media marketing and the analytics it provides , Friedmann says, to help you reach specific goals, such as, “We want to gather 300 leads, do 50 client demos, which, within six months, will lead to five sales worth a total of $10 million.”
Linda Musgove, the Trade Show Teacher and author of The Complete Idiot’s Guide to Trade Shows , recommends creating special groups on LinkedIn before your trade show. This way, you can post relevant information about the show, and your customers and prospects can weigh in with their thoughts both during and after the event.
Share the Love
The opportunities to leverage social media marketing at trade show are only just beginning to blossom. Have you seen some real attention-grabbing uses of social media at recent trade shows? Did you stumble upon a social media trade show nugget that drove prospects to your booth in bunches? Let us know how you’ve seen social media used at a trade show to drive traffic, build relationships, and close the sale.
Image credit: ThinkGeoEnergy
AustinSocialMediaMarketing 12:36 PM on July 13, 2011
This is great advice! A lot of the advance work in preparing for a trade show can be more easily organized and communicated via social media.
What better way is there to determine what to show at a trade show than asking your Facebook and LinkedIn followers what they'd like to see! Our Austin social marketing firm has several clients that routinely post upcoming events (months in advance) and request audience input on desired presentations, both demos and panel discussions.
This engagement has been extremely helpful in organizing meetings at trade shows, increasing booth traffic and attendance at presentations. And it's great to have a prospect walk up to the booth and tell you (in the midst of other prospects) that your demo is exactly what he asked for on Facebook.
nicole 1:54 PM on July 13, 2011
I love trade shows and using social networking to increase your chances at trade shows, it's a perfect way to go. Social networking has grown so much over the years, that you can update everything on a trade show right from your cell phone to your facebook, twitter, etc.
John 2:01 PM on July 13, 2011
I always tweet out thank you messages to people who have their headshots taken when they visit my social media headshot booth at conferences and events. This usually creates a great buzz and increases traffic to the booth.
Dave 2:55 PM on July 13, 2011
These are great ideas, guys, thanks for sharing! And... keep 'em coming, folks. We want to hear your top trade show social media tactics -- before, during, and after the show -- to keep traffic flowing to your booth.
Greg Linnemanstons 9:02 AM on July 14, 2011
Great practical advice and examples! Perfect illustration of how marketing 2.0 can make traditional tactics more effective.
PJ Naughton 8:19 AM on July 17, 2011
I consult for a Chicago company that builds trade show exhibits so I attend many shows. Here are 2 marketing must.
#1. QR Tags: have them set up for your products/services that you are exhibiting. If you have a cool product demo going on, have a QR tag next it. The QR tag can send the browser to YouTube where the recorded video resides permanently. The show attendee now has the product info on their phone where they can easily share it with co-workers or their social networks.
#2. Display something really cool that people want to share
Jelly Belly displayed (2011 Sweets & Snacks Show) a Harry Potter portrait made out of jelly bellies. It was displayed outside of their booth so everyone could see it, take photos ,and Tweet about it. I Tweeted the photo which was retweeted
PJ Naughton 8:48 AM on July 17, 2011
When exbiting at a trade show be sure to create a show page on your website. Name it www.yourwebsite.com/year-showname and add content about what you'll be exhibiting.
Do this at least 6 months before the show. As the show gets closer, more people will start to Google the name of the show and hopefully your site will be on page #1 of the
SERPs.
Scott McFadden / CSW Corp 10:10 AM on July 19, 2011
1. Agree with PJ Naughton regarding QR codes even if it's on a business card with only your company name and a QR code. Attendees will review back in the office.
2. Do a Twitter give away. Anyone who follows your company prior to or at the tradeshow gets entered in a nice giveaway.
Attendees get multiple chances if bring others to the booth and they follow.
Do a daily giveaway and tweet out the winner.
cswcorp.com
Michael Thimmesch 4:03 PM on July 21, 2011
Social media can be a powerful way for exhibitors to reach attendees before, during, and after the trade show, but it's imperative they get started long before the show to build up a sufficient following to have an impact.
In our surveys of exhibitors, we found they're using Twitter most, followed by Facebook. But there are great opportunities to do videos on YouTube that attendees find when they search on the show name, and then last long after the show is done. And as industry magazines get slimmer and slimmer, industry bloggers are even more important for pre-show and post-show coverage.
We did a webinar about this, which can be found here:Social Media for Trade Show Promotions
Virtual Trade Show 3:40 AM on July 25, 2011
Great overview on the topic. It is actually necessary to use social media to give the exposure your business needs. Also, I feel that besides using the benefit of social media, hosting virtual trade shows can be equally effective. Virtual trade show gives your business excellent exposure both locally and internationally!