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3 Local Marketing Mistakes Franchises Make (And How to Fix Them)

 

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usaOne out of every 12 businesses in the U.S. is a franchise, and many of these franchises operate in competitive and highly segmented local geographic markets. Every day, franchise marketers are faced with the challenge of how to help drive local business to their franchisees spread throughout the country while also leveraging a national brand in these local markets. Although most franchise owners and marketers have a solid handle on how to assist with local marketing for their franchisees, there are 3 common mistakes that franchisee owners and marketers make in their local marketing efforts. Here, we'll discuss the 3 most common local marketing mistakes franchisees make and how to correct them.  

MISTAKE #1: Franchisees Not Having Their Own Websites

Making sure your local franchise has a website may seem like a no-brainer, but it doesn't happen often enough. It's surprising to learn how many franchisees lack their own website. Not having a website for your local franchise is like signing a million dollar contract to play baseball for the Boston Red Sox and showing up to your first game without a glove. How would you expect to catch anything? Your manager wouldn't even put you in the game. Without a website that you control, these days, you are doing your business a disservice.

There are rare exceptions to why a local franchise would not have an online presence. Actually, the exceptions are so rare that I can't even think of any!

How to Fix It:

Do yourself a favor and make sure your local franchise in your geographic location has its own website that it can tailor to the needs of your local market. We recommend setting the website up on a sub-domain of the main corporate site, such as www.austin.franchiseA.com or as it's own individual site, like www.austinfranchiseA.com. Also, when setting up the site, make sure to use an easy-to-edit content management system (CMS)! Using a CMS will empower you to make easy updates and changes to your website. 

MISTAKE #2: Failing to Register for Free Local Business Directories

Why, you ask? Directories like Google Places can provide your local franchise with trusted inbound links to your website that can improve search engine rankings. In addition, many people search these directories when looking for products and services. Also, it's usually free to register for them. Win-win-win!

How to Fix It:

Go ahead and register your local franchise for the four following directories ASAP:

1. Google Places
2. Bing
3. Yahoo!
4. Yelp

For more directories, check out this blog article, which lists 46 additional local business directories that you can register for as well. Go get your local franchise registered in these free online directories today!

MISTAKE #3. Not Effectively Leveraging National Marketing Dollars 

If you are a franchisee and you're not taking FULL advantage of any corporate marketing dollars available to you, you are missing a huge opportunity to grow your local franchise. Why? Because this is essentially free money that franchisors give to their franchisees in order to market and grow their business in their local area. Don't leave these dollars on the table.

How to Fix It:

If you have not done so already, use these dollars to invest in a website with a good content management system and advance your local marketing initiatives so you can fix the top two mistakes above.

What other ways can franchisees leverage local marketing techniques?

Photo Credit: Kevin Hutchinson

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Posted by Dedric Polite on Mon, Aug 15, 2011 @ 10:01 AM

COMMENTS

I have done a lot of Franchise SEO and CMS work and one of the big issues faced by the national franchise is one of brand compliance on-line. Since a franchises' major asset is their corporate identity and customer familiarity, this is essential to keep clean. Maintaining consistency and attractiveness online should be required in the franchise agreement and facilitated by available web templates (we mainly use custom wordpress themes) that give a few choices for design, but maintain the broad, familiar look and feel. The franchise may want to insist that they have access to the admin pages for the CMS and build the right to shut the site off should the franchise go out of compliance. Similarly free web directory/Google Places/etc. content needs to be governed by the agreement. I also recommend that franchises provide training about how to respond to negative reviews, among other things. Rogue websites for individual franchisees is a recipe for trouble, trust me!! So we developed a plan that handles these issues for franchises and it's been very popular.

posted on Monday, August 15, 2011 at 10:40 AM by Scott Clark


I would like to know more about 
how to assist the local franchise navigate brand compliance when implementing s social media strategy.

posted on Monday, August 15, 2011 at 3:28 PM by Karen


Your email address didn't work for me. Anyway, the biggest part of this is to blend together the franchise agreement with a social media guide and training. So many franchisees do not get social media that it is a real risk for the franchise parent to "cut them loose" on social networks. 
 
Each franchise will be different, but some will get most benefit out of a properly run Facebook page, while others will do better with LinkedIn or Google+. No matter what the tactic, every franchisee must understand that social media is a cocktail party, not a sales opportunity. I have even suggested that franchises prohibit franchisees from using Social Media until they are "certified" with an internal social media certification. 
 
The "hub" of all of this activity is usually a blog - that is where the authentic, generous content goes that you share. One of the very best formats for this blog is a "running FAQ" - where each post answers exactly one common question asked by franchisee customers. The blog becomes a bookshelf of resources you can point to later on. 
 
This also has to be incorporated into franchisee training. I recommend that screen recordings and webinars be used to train users. Always record the webinars so you can offer them to others.

posted on Monday, August 15, 2011 at 3:44 PM by Scott Clark


Your 1st has frustrated me before when searching for the local franchisee not info on the national franchise. 
 
I think they need their own social media profiles with local info as well.

posted on Tuesday, August 16, 2011 at 9:43 AM by jbledsoejr


Comments have been closed for this article.