You all know The Old Spice Guy, right? "The Man Your Man Could Smell Like" campaign was successful for many reasons, but one of them was that it gave Old Spice a voice. A voice that came through in every video, commercial, tagline, Facebook update, tweet -- you name it.
And do you know who is behind all of that marketing collateral?
Copywriters. The ability to find the exact right words to tell your company's story isn't an easy feat, and it's even harder to do so consistently. So when we come across companies that are doing it successfully, we think their copywriters deserve a pat on the back (and a raise?). Take a look at some of the companies we think have stellar copywriting, and if you're looking, maybe get some inspiration for your own brand, too!
10 Brands With Killer Copywriting
1) Hipmunk
Hipmunk should win for best copywriting on company name alone, no?
Hipmunk takes a familiar concept -- comparison shopping -- and incorporates a hilarious spin on the process of doing it for booking flights and hotels. For example, take a look at how they describe how to use features of their website, what we typically know as "Sort by Price" or "Sort by Distance" when we're booking our travel online.
Hipmunk has found the words to describe how everyone feels in the midst of travel, and incorporated it into their product. It shows a remarkable understanding of their audience -- down to that last call-out in the screenshot above, that speaks to the spiteful travel coordinator booking flights for the boss. Bravo to Hipmunk for understanding their audience, and then encapsulating that experience in a few mere words!
2) UrbanDaddy
UrbanDaddy has mastered the art of getting me to open emails. Take a look at this subject line:
And I'm not even the target market for that email. But who wouldn't want to know more about "A Few Ways to Look Even Handsomer"? I just love seeing what on earth they're talking about. Here's what:
Talk about an opening line. UrbanDaddy's copy entertains, tells a story (even about relatively benign products, like shoes), and makes the reader feel like the person he wants to be. That's a dangerous combo for your wallet, but a great one for an email marketer's open and click-through rates. Flattery will get you everywhere ... maybe that's another shameless marketing tactic we should have added to our list ;-)
3) Dropbox
Dropbox's copy is clear, concise, and crisp. That's an alliterative goldmine in the copywriting world, especially when you're talking about instructional copy. Take a look at how they take you through the orientation process, for example:
I mean, it's file sharing ... not super exciting, right? But Dropbox understands they don't have to act boring just because their industry isn't sexy. No, when you sign up for Dropbox, you're going on a quest! In fact, you have seven quests to complete until you reach your reward. Sounds a little bit more like Lord of the Rings than file sharing!
Take a look at another way they add a touch of whimsy to their informative writing:
Their copy perfectly matches the playful image above, encouraging users to work and play just like those adorable little computers sketched above. The tone of Dropbox's copy completely matches the lighthearted design of their website, all while clearly and succinctly explaining exactly what the user needs to know to be a successful customer.
4) ModCloth
ModCloth is another brand that has an excellent grasp of their buyer persona, and it comes through in their pun-filled copywriting. All of their products are silly plays on words -- any Outkast fans out there will recognize the humor in the name of this dress, for instance.
Their product description copy is joyous, evocative, and clever -- just like their customers! And it always tells the story of what you'll do while wearing their items. After reading their descriptions, one can imagine what their life would be like if they owned this product. That's like Copywriting 101, but so few brands can actually pull it off like the folks at ModCloth do!
5) Mozilla
Mozilla is another company that has mastered the art of saying a lot, with little words. Take a look at the copy on their homepage, for example:
They do good work. They're innovative. They provide secure, fast browsing. Awesome. Sounds like a company I want to do business with. They conveyed that all in fewer than 50 words, too. It's not every brand that can convey their value proposition in 50 words or fewer -- but everyone sure should be able to.
They carry over that concise copywriting throughout their website, too. There's nothing worse than looking for a resource, and having to troll through lengthy explanatory copy to figure out whether you should click. But look how simple Mozilla makes it for the user! My favorites are their descriptions of the "Press center" and the "Mozilla blog." They're perfect examples of just saying what you mean, plain and simple, no bells and whistles.

6) Uber
You know what's never fun? Explaining unpopular rules. Especially when you're a company with a brand as fun as Uber's. So take a look at a snippet from their blog that explains a rule that, frankly, can be kind of a bummer for customers:
When you put it that way, I get it. I'd love to fit my 5 friends in the car, but you're right, "having to cancel your Uber ride because the driver won't take your 5 friends is an altogether lame experience." Uber understands how to put a spin on a customer service issue that's helpful, informative, and playful so everyone walks away happy -- drivers and customers alike.
7) GymIt
GymIt has figured out how to craft evocative and powerful taglines that are short and snappy. If you've never tried to do that, holy cow, is it difficult! These taglines explain the gym's value proposition, totally resonate with their target demographic, and require no further explanation. As a relatively new gym, they tell a great story of who they are with the three taglines currently rotating on their website. First, they convey that feeling of first joining a new gym:
Then, they answer what makes them different from everyone else:
That's something I can get behind. You know what else I'm a fan of? This:
Because we're all human, we're going to the gym to fulfill a basic need (to eat macaroni and cheese ... also health), and GymIt gets that.
8) Zendesk
As a company that provides help desk software, it's critical that Zendesk maintains a customer-focused approach to everything they do. So that needs to come through in their copywriting, as well -- but they do so striking a great balance between professionalism and, well, being human. I love how their homepage tells "The story of support ticked #24," for example. They take the anonymity many customers feel being just one more number in the customer service queue, and turn that into an actual story between two people that ends in, as they put it, a "relationship."
That mission of building better relationships carries through in all of their site copy, particularly on the typically business-babble filled "About Us" page. Zendesk's, however, is a refreshing change of pace. They've not only explained what their value is in a few short paragraphs, but they've also used data to prove their points -- a wonderful way for companies to convey a message in few words. Plus, their customer-centric approach still shines through!

9) Groupon
Groupon is another company that makes the list of excellent copywriting because of their stellar email copy. This email succeeds because it's funny, timely, and resonates with the recipient. Take a look at this subject line that should make you chuckle:
Getting that email in the middle of a heat wave (which I did) is some seriously timely humor ... not a bad way to get me to spend some moolah. And they carry the theme through in all of their email's copy! They've given the deals in this issue a category -- "Beat the Heat" deals -- and use the tagline "Load up on refreshing deals to beat the summer heat." Groupon has done a great job committing to their theme in this copy!
10) UncommonGoods
Like UrbanDaddy, UncommonGoods is another brand that's rocking it with email marketing copy. Their copy is fantastic for two reasons: they pick a theme and run with it, and it's all extremely personalized. Take a look at this email, starting with the subject line. Any fans of The Princess Bride out there? Try not to open an email with this subject line:
Once you get into the email, you see that it's all about customizable goods made just for you. They carry this through every single part of the email, including very descriptive words in the top right corner for groups of people who might want gifts customized to them. In other words, it's not generic groups like "women" or "mothers." It's "geeks," "animal lovers," and "travelers." And notice in the top left corner? They've even customized the copy that lets readers click through to a website to see images to fit the theme of the email! Now that's one dedicated email copywriter.
What other brands do you think have amazing copywriting? Share in the comments!
Image credit: charliecurve


Jill Fratianne 1:16 PM on July 31, 2012
Modcloth gets me almost every time on FB... I just...can't... resist... the click! Love it.
Peter Radsliff 1:22 PM on July 31, 2012
Kudos to not only the copywriters, but to the management that had the courage to allow these different tonalities. That's not always easy to do when you are accountable to more dour bosses and investors.
Chad Pollitt 1:25 PM on July 31, 2012
Nice post for sure, but you missed my ALL-TIME favorite - woot.com! If you haven't given their site a read check out the individual custom product descriptions. They're great!
@CPollittIU
Lindsey Kirchoff 1:26 PM on July 31, 2012
As an aspiring copywriter, I loved this post! I'll admit, I'm more than a little guilty of visiting ModCloth just for the dress descriptions, but now I have even more to add to the list. UrbanDaddy completely cracked me up (even though, like you, I'm not their "target customer"). Gymit makes me want to see if there's one in my area (and maybe make mac and cheese for dinner tonight). Definitely going to be re-visiting this article for inspiration.
Stephanie Kisch 1:28 PM on July 31, 2012
I love, love, love Modcloth and am constantly on their site. However, I often find their copy to be a turn off. Way, way too many puns...it is honestly almost nauseating sometimes...This aspect of their copy pushes me away but their great products, overall positive attitude and great customer service keep me coming back.
Peter Radsliff 1:30 PM on July 31, 2012
As for ModCloth and too many puns, IMHO as with many things in life, a little spice is nice, but it's easy to overdo a good thing.
Adele Revella 1:32 PM on July 31, 2012
Wow -- I'd love to know the back story on some of these examples, because great copywriting is equal parts:
1) Having deep insights into your buyer personas
2) Aligning internal stakeholders around a clear messaging strategy based on those persona findings
3) Finding a great copywriter to convert the strategy into actual copy
Each of these steps relies on a marketing team that the company trusts to be experts within each these domains. See this article at CMO.com for details http://www.cmo.com/leadership/what-marketings-unique-core-competency
It would be great if you have a chance to unravel any of these stories for us.
Jennifer St. James 1:52 PM on July 31, 2012
I absolutely agree with Peter, above. Sometimes getting the stakeholders to see the benefit in having a "voice" that makes them stand out in the crowd is nigh on impossible. So yes, kudos to the visionaries in those companies!
Karen 2:03 PM on July 31, 2012
I will come back to this whenever I need a dose of inspiration. Thanks!
Jolly M 2:26 PM on July 31, 2012
Moosejaw (not on the list) is so good. SO GOOD. I feel so strongly about how awesome their copy is that I needed to take the time to mention them in the comments of this article. And I never leave comments on blog posts.
Even reading their job listings - which can be the most boring copy ever is hilarious.
http://www.moosejaw.com/moosejaw/shop/content_jobs_10208_10000001_-1
Snippet from the "Assistant Buyer, Men's Apparel" posting:
"Essentially the job entails assisting the Buyer. That's how we got the job title. I wanted to call this job Partner in Assistant Buyership, but the buyers nixed the idea. Apparently buyership isn't a word. So much for creative liberty. The buyers proposed the title The Cupcake Fad is So Over and I'm an Assistant Buyer. I preferred Number 3. But in the end the only thing we could agree upon was Assistant Buyer."
I. Love. Them.
Corey Eridon 2:29 PM on July 31, 2012
@Jolly ... I CANNOT BELIEVE I forgot Moosejaw! They have the best copy! Love them, love you for leaving the comment.
Allison Jones 2:54 PM on July 31, 2012
Fantastic post! Not only do these examples provide inspiration, they also demonstrate how clever copy can and should be used in a variety of settings; not just when you're launching a big campaign, but every touch point you have with your audience.
Laura 3:40 PM on July 31, 2012
Love the Zendesk copy! I sent it to several folks on our marketing team when I first discovered it. Informative & entertaining. Yes please!
LoriDawn Messuri 4:05 PM on July 31, 2012
GREAT post!!! I absolutely LOVE a sense of humor in copywriting!! Method products do this well, such as - "Repeat after us: I will not use dirty ingredients to clean." That is just one example of their mad copywriting skilz!
David Christensen 4:46 PM on July 31, 2012
I echo the comments of Peter Radsliff earlier - in the examples you've listed credit has to also be given to the 'client' for taking the risk and approving an approach that is not strictly 'orthodox' and carries some risk. Having seen this in practice in account management in multinational ad agencies, as the client of multinational ad agencies and now writing my own copy for a business where it's MY investment on the line I know how hard it is to resist the safe harbor of bland, me-too, and consensus-driven approaches. I hope there is a special reward in the hereafter for the client who has the courage to go out on a limb and fight for copy that zigs when everyone including his or her boss expects it to zagg ... Holds their ground ... And results in these splashes of color in what is so often a monotone environment.
Melia Dicker 5:30 PM on July 31, 2012
Thank you for the excellent post! I would have included several of these on my own list. I also love the copywriting of Mailchimp, an e-newsletter service. For example, when people unsubscribe, Mailchimp's notification says, "Nuts, you had a few people jump ship. Ah, who needs them anyway?" The playful phrasing makes me feel less offended.
Rob Nachbar 6:13 PM on July 31, 2012
Major omission: BetaBrand. Exhibit A:
http://www.betabrand.com/more/vagisoft-blanket.html
g mullard 6:43 PM on July 31, 2012
Great article, highlighted to me by a copywriter :-) Demonstrates how integrated the writers need to be in the marketing team. Great to see fun and engaging messages in everyday products and services.
Veronica Luna 8:28 PM on July 31, 2012
Love how dropbox is using gamification in such a fun and simple way to get users engaged!
Barrett J Rossie 9:05 PM on July 31, 2012
Copywriters are overrated.
Sincerely,
Barrett
former copywriter
Karen 11:02 PM on July 31, 2012
Excellent copywriting, especially the ones done by Hipmunk.
Really made air ticket booking process more interesting and fun.
_karen
RM 7:47 AM on August 01, 2012
Good examples of engaging writing. Too bad Modcloth failed at the basic copywriting step of checking for errors.
Nikki 2:41 PM on August 01, 2012
The UrbanDaddy example is GENIUS.
"Screw that. We've already wasted far too much time. Time that could be spent sifting through the virtual racks of Indigo & Cotton..."
Unexpected, amusing, and does an excellent job at keeping the reader in mind and not usurping their time when they could be doing better things.
Sam 4:16 PM on August 01, 2012
Especially with new brands, it's important to establish a voice. I've been in few scenarios where I was the first copywriter to be brought on to a project or company that was well underway, with the marketing people writing the copy without too much thought. It's hard to backtrack and establish a style. But once you have something unique and well defined, it makes the brand that much more captivating.
I'm glad these companies are championing the cause of entertaining digital and advertising copy. Thanks for the post!
yac 1:14 PM on August 02, 2012
you are totaly missing thinkgeek.com in the list
Kris 1:26 AM on August 03, 2012
Anyone who uses the word "kudos" in 2012 should be given a big, big wedgie at work or in public. That is all.
Scott Clark 7:51 AM on August 03, 2012
Omg you left off J Peterman. They are the kings if product copywriting, but they're not a hipster tech brand.
Damien Elsing 6:24 AM on August 05, 2012
I would also like to see a list of the companies who mess it up completely!