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10 Management Lessons From Donald Trump

 

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Whenever I visit Borders, I see a new Donald Trump book front and center on the display with some catchy title and a corny picture of him on the cover. I am not a big Don fan, but am intrigued enough by the title and his success to flip through it, but not intrigued enough to buy/read it. Over the holidays, MSNBC ran an interview with the Don at The Wharton School in front of a bunch of students at which he summarized the points from his recent book. This was a perfect opportunity for me to get the highlights and not have to slog through the book. I figured some of you might have the same feeling at Borders, so I took a few notes and summarized his top ten lessons here:

1. Work Hard - This is a platitude uttered by every speaker at every event like this, but the Don gives this more than the usual lip service. He basically said that everyone he knew that made a lot of money and was ultra successful, worked 7 days a week. He suggested to the audience that if they wanted to succeed, they should be prepared for 80 hour weeks for a long time. I wish it were not the case, but most of my friends that have reached lofty career goals are workaholics -- don't shoot the messenger!

2. "Love" What You Do -- Another platitude, but he spoke about this in a passionate way that resonated with me. He discouraged the audience from joining or switching to a hot "industry" (i.e. hedge funds) or from going into consulting in favor of getting involved with an industry you love (antiques, baseball, marketing), even if that industry is not currently doing well as a whole. His message was that you will perform so well in your imperfect industry that you will rise above the fray and end up being a star in the top 1% of that industries earners, but if you joined an industry you weren't passionate about, you'd end up in the 50th percentile of earners in that industry. He thought the pay in the top 1% of a crappy industry (in a job you love) would top the 50th percentile in a hot industry (in a job you loathe).  [editors note after the fact:  see Steve Job's Stanford commencement speech for more on this topic:  http://www.youtube.com/watch?v=D1R-jKKp3NA]  

3. "Know" What You Do -- Whatever industry you are in and whatever role you play in that industry, work hard to become a worldclass expert in it. For example, if you are a marcom manager in a security software company, he suggested that you ought not just focus on getting good at seo and email marketing campaigns horizontally, but that you ought to become an expert in that security industry yourself, so that you can communicate with all levels of people about the technology simply, so that you can have detailed conversations with analysts, so that you can write credible blog articles, so that you can explain the future competitive dynamics to potential investors, etc.

4. Luck -- According to Don, "The harder I work, the luckier I get."

5. Education -- A huge advantage that is expensive in the short run, but cheap in the long run. Don's perspective reminded me of a quote I read from Derek Bok, the former president of Harvard, when asked about the rising cost of education, "If you think getting an education is expensive, try ignorance."

6. Management -- Donald fought the platitude pattern and said "You want to be smarter than your people." He thought the notion that you should hire people smarter than you was a poor one.

7. Persistence -- He talked a lot about riding the ups and downs of the real estate market, losing everything, and coming back. He credited his success and the demise of many of his competitors to being patient and persistent over long periods of time to wait out market fluctuations. This one might be more relevant to Donald's business than most, but still interesting.

8. Negotiation -- Always do it face-to-face. In this era of telephones, teleconference, and video conference, Donald suggests that if it's an important negotiation, you should do it face-to-face, so you can read the other person's body language.

9. Middle men -- Donald is not a fan of middle men who do not add value and who extract outsized returns. He tells the story of how he "goes around" a broker on a billion dollar (that's the number of zeros the Don deals in these days) deal where he was losing a negotiation and flew to Dubai to deal directly with the principal and struck a great deal. ...I must say, I liked this piece of advice. There are so many industries that have middle men filled with old boys clubs that take money out of your pocket. If you want a good example, try getting leasing some office space or dealing with a technology "analyst."

10. Marriage -- Marry someone who understands #1 above and make sure to get a prenuptual agreement. No comment...

I hope you enjoyed these nuggets from the Don.

 

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Posted by Brian Halligan on Wed, Jan 02, 2008 @ 11:14 AM

COMMENTS

Not a big Don fan either. :-)
But I liked 4 and 6 the best. This is the first time I am hearing someone say you got to be smarter.

posted on Wednesday, January 02, 2008 at 5:16 PM by Pran Kurup


Hi Pran.
Despite my not being a big Don fan, I was surprised at how thoughtful he was once you got beyond the bravado and the hairdo.
Bh.

posted on Wednesday, January 02, 2008 at 5:19 PM by Brian Halligan


Not a big fan of Mr. Trump. I don't think you need to be an a**hole to be successful. But, this is certainly good advice and you can't argue with his success.

posted on Thursday, January 03, 2008 at 8:47 AM by peter caputa


I'm probably younger (24) than most of your readership, so maybe they can help me understand if Trump really is such a notable businessman? Personally I had only heard the name in passing before 'The Apprentice' aired and that show seems only to be a drawn-out, lifeless marketing attempt. Now people act as if he is one of the worlds preeminent tycoons just because of his media visibility. Is Trump a business magnate or an over-publicized blow-hard?

posted on Thursday, January 03, 2008 at 9:38 AM by Dan


I would like to question #6 on The Don's list. I don't think it's correct to say never hire people smarter than you. There are many times when you might (you need a brilliant project manager from MIT, you are expanding into a new industry that you need help breaking into and want an expert to head up the project, etc.) In those cases, the person you hire could be smarter and/or more knowledgeable than you in some aspects and those positions are managerial (which I believe is what The Don was referring to). While The Don wont admit it, he probably has people working for him that are smarter than he is.
However, I bet no one who works for The Don is better at doing The Don's job than he is. Combining smarts, knowledge, and experience, I bet the The Don is the top man w/in his organization when it comes to making deals, knowing about real estate, and whatever else he does. So, I think this is what #6 should say: Don't hire someone who is better at your job than you are.

posted on Thursday, January 03, 2008 at 2:31 PM by Brian Rogers


Hi Brian,
Thanks for Net-ing this Out.
Excellent Summary.
Fundamental Yankee ingenuity.
It never goes out of Style.

posted on Thursday, January 03, 2008 at 5:48 PM by Jack Napoli


Donald always provides some good insight and motivation ... never rocket science but maybe there in lies the wisdom.

posted on Monday, January 14, 2008 at 9:39 PM by Mike M


He may be right on every other account, but this one is not true. Donald, to the extent that he hires MBAs, doesn't even follow his own advice:
>>>Management -- Donald fought the platitude pattern and said "You want to be smarter than your people." He thought the notion that you should hire people smarter than you was a poor one.

posted on Monday, February 11, 2008 at 3:25 PM by Nathan Ketsdever


Comments have been closed for this article.