I'm going to give it to you straight: Everyone in your organization should be prepared to explain what your company does, and the value of its product or service. That's why one of the first things marketers and business owners should try to totally nail is their elevator pitch.
It might also be why I wasn't surprised to see that nailing your elevator pitch is the first tip in a book that recently graced my desk, It's Your Business: 183 Essential Tips That Will Transform Your Small Business, by host of MSNBC's Your Business, JJ Ramberg. In fact, that very first tip about giving a killer elevator pitch was provided by our very own CEO, Brian Halligan!
So it got us thinking -- crafting and delivering a fantastic elevator pitch is something every marketer should know how to do, yet we've never written about it on this marketing blog of ours. Tsk, tsk.
Well, we can come out of blogger time-out now, because this post is going to explain everything you need to know about how to craft the perfect marketing elevator pitch. So whether you're starting from scratch or just want to brush up your current pitch, here are some tips to keep in mind!
Structuring the Pitch
Many people find it helpful to draft an outline before they write. Why not apply the same concept to your elevator pitch?
Explanation
Start out by explaining -- in one line -- what your company, product, or service does. Make sure this is free of business babble and, particularly if you're talking to people who don't work in your industry, jargon terms that mean nothing outside of your office's four walls.
Value
Come up with some concrete data that demonstrates why your idea is a good one, and why it's valuable for the listener. Data does two things that are really important for an elevator pitch: It says a lot in very few words, and it gives you credibility. If you can't find a data point that's relevant to what you're pitching, find an example that the listener can relate to that paints a picture of how your product or service would fit into their daily lives.
Ask
Say exactly what you're asking for, whether it's to check out your website, a product purchase, investment capital, a partnership ... whatever. Be as explicit and detailed -- yet still concise -- as possible. That means asking that they purchase your $26 acorn twine holder, not that they purchase a product from your inventory of cornucopia-themed kitchen supplies.
That also means, however, that you're not asking them to do something too grandiose. For instance, if your acorn twine holder is studded with diamonds recovered from a pirate shipwreck and is going to run them $260,000, a 20-second pitch isn't exactly enough time to build value. Maybe start with something a little less high-commitment if your business has a long buying cycle or high purchase price.
Try filling in these three sections for your company, and create a few different versions. The first version should be around 20 seconds or fewer; I know, not a lot of time, but we're in an elevator here, people! If you're in a scenario where you might receive some follow-up -- like at a networking event, for example -- feel free to also craft a version of your elevator pitch that's a little bit lengthier (say, a minute or 90 seconds). And of course, anticipate any follow-up questions you're likely to receive after delivering your pitch so you're not caught off guard, and can respond with some quality answers.
Targeting Your Pitch to Different Personas
Alright, you've got your basic elevator pitch down pat, and you even have a couple different versions ... the brief and the extended edition. Now, you might actually need to create a few more.
What?!
It's true, because your pitch, particularly the 'Value' section, might need to change a bit depending on which segment of your target audience you're speaking with. To get started, pull out your buyer personas; if you haven't created them yet, here's the template you need to complete them. In the section of your persona documentation that explains what the value your organization, product, or service brings to that particular persona, see if that jives with what you've drafted for the 'Value' section of your elevator pitch. If it doesn't, create a new variation of your elevator pitch that better addresses that target persona's value proposition. You might also want to tweak the 'Ask' section if your personas have very different purchasing habits.
Last but not least, it's a good idea to review the section of your persona documentation in which you figure out how to identify your target persona. I mean, if you can't figure out who you're talking to, how can you figure out which elevator pitch to use?
Nailing the Delivery
The final component to a great elevator pitch is great delivery. The key here is to get the right mix of passion and energy, without seeming so excited that you're distracting or off-putting. Or worse, desperate (gasp)! As Halligan puts it in Ramberg's book, "As small business owners, we often get so excited about our idea that we talk too long or give too much detail in an elevator pitch."
The remedy for this, he advises, is rehearsing your pitch multiple times in front of someone who knows nothing about your business. After you finish, ask them if they know what your company does, and what the value of your product or service is. Then finish by asking whether they'd act on your 'Ask,' or if they don't fall into your target buyer persona, whether you built the value sufficiently for your ask.
Once you've tried your elevator pitch out on a few people, gotten feedback, and refined, practice it a million more times in front of the mirror. The more times you practice, the easier it will be to speak confidently, concisely, and passionately.
What tips do you have for creating and delivering the perfect elevator pitch?
Image credit: Seattle Municipal Archives


Dan 9:09 AM on November 19, 2012
You nailed it Cory!
We were having a long debate about elevator pitches on the Warrior Forum so I'm glad you cleared a few things up for us!
Will be using this very soon!
Cheers
Edwin 9:10 AM on November 19, 2012
All small business owners need to develop these key skills to sell. During a down economy, you have to get better at selling yourself. A great elevator pitch, as this article illustrates, is a vital part of the marketing mix for any business owner.
Elizabeth 9:27 AM on November 19, 2012
Great post!Don't forget to end your pitch with a call to action!
Andrea 9:32 AM on November 19, 2012
Thank you so much for this informative blog. It is very succinct and well thought out - a lot of great advice!
Rob Conway 10:11 AM on November 19, 2012
My favourite is 'describe your company in 8 words no commas' Start with more than 8 words, then whittle it down to a single sentence. Its harder than you think, sometimes its a team effort, but out of it you get a a new tag line for your website, a quick intro for use at a trade show booth, a new description for your speaker bio at a Conference, a new business card aide memoir. Life will change for the better all round! (8 words no commas!!)
Chris Westfall 10:49 AM on November 19, 2012
What a great article! Edward R. Murrow famously said that we have to be careful not to confuse slogans with solutions. In an effort to boil down a message, some of the real power can be lost. In an effort to help others to create a powerful conversation, I've published The NEW Elevator Pitch (http://thenewelevatorpitch.com) - with a step by step guide to creating the persuasive conversation you describe. It's especially useful for creating the "hook" (what you call "Explanation") and making a compelling business case for your listener (be it customer, investor...or social connection)
Melissa 12:19 PM on November 19, 2012
While I agree that the "elevator speech" is the oft-overlooked low-hanging-fruit of marketing and branding, I think, without good old-fashioned narrative, it can come off rehearsed and jargon-y. While I do agree with your breakdown of content vis a vis an outline, there needs to be a distillation process that converts those key messages into something that tells a story appropriate to both storyteller AND audience.
Ireyna Kimberley 12:29 PM on November 19, 2012
So many marketing "gurus" try to come up with clever ways of communicating the how to make an elevator pitch. You have nailed it. Thanks.
Joe 1:45 PM on November 19, 2012
A well crafted example, like what your company uses, would have added inestimable value to this post.
Jessica 2:01 PM on November 19, 2012
Good concise advice. I particularly liked the acron twine holder Deadspin reference.
joe 3:11 PM on November 19, 2012
If you do that to me on elevator, you will be shot. We're really still talking about elevator pitches..???
You guys go on and on about content marketing engaging, informative, relevant etc. etc...and you pay lip service to do elevator pitches..bad idea.
David Dewhirst 5:07 PM on November 19, 2012
To those people who don't see the value of this: You (or your clients) will sometimes be INVITED to push your message in this kind of a format -- I'm thinking of participating in councils, advisory boards, etc., where you are often invited to do exactly this. When that happens it certainly behooves you to have your message clearly framed in your head so you can convey it clearly and without the stammering and "ummms" that often accompany extemporaneous speaking. You're right that this has nothing to do with content marketing per se -- but it has everything to do with marketing, period, and the suggestions in this post will be very helpful to a lot of folks, myself included.
Lee Stocking 5:17 PM on November 19, 2012
The use of the word "pitch" can be taken as a negative frame. Do you want to, be "pitched"? Sales people often pitch. This may seem trivial but it goes to how you want people to use your elevator. So why not call it a "message"? You don't want people getting off at the first floor.
Eric Byrd 10:09 PM on November 19, 2012
I'm glad you're bringing attention to this important subject. Even though I don't believe in the traditional "Elevator Pitch" (and teach about what is better in my Pitch for Success courses), the need to tell one's story in a few seconds to catch someone's attention is critical for any serious business person. Of course then you need to know what to say after that... which is why I believe you need to know how to spark conversations, not just give a one off, memorized elevator "speech".
Harshita 11:30 PM on November 19, 2012
Be as explicit and detailed -- yet still concise -- as possible. This is very catchy and appeals to me. As mentioned, practicing million more times before the mirror is a good way to have a hold on your pitch in addition to which practicing it with varied clients or listeners prepares you for a better response handling.
and probably then you actually nail it!
Eric Scism 8:25 AM on November 20, 2012
Great ideas here. I think most people forget to craft their pitch to a different market. If you're selling a product, and one client is an artsy web design company then you might not want to focus on the data as much and make the pitch more targeted towards them!
Talk Social 4:34 PM on November 20, 2012
It's always good to have structure to what you say, whether in writing or in person. You never get a second chance to give that first impression, so you should always be prepared!
Same goes for social media - Your twitter bio, LinkedIn summary, etc are what people read first and ultimately decides whether they choose to interact with you and/or your business, so it's gotta be good!!
Brandon Wu 2:24 PM on November 26, 2012
Great tips! I think most people struggle with just getting their one-liner across. It's good to know the core of what you do before you blabber on.