In the last 11 months, there have been tons of updates to our favorite social networks, several of which were extremely relevant for marketers and business owners.
Many of them were just little tweaks, but a lot -- 16 in our estimation -- had a huge impact on marketers' jobs. The latter are the ones we want to highlight; not just to show how much can change in a year, but to emphasize how critical it is to remain agile as an inbound marketer so you can keep up with all these updates. Plus, if you're not already using some of these new features (or perhaps didn't know they existed), what better time to get started than the new year?
Here are the biggest social media updates of 2012, and why they were so darn important to marketers.
The Biggest Facebook Updates of 2012
1) Global Brand Pages
With users coming to companies' Facebook pages from all over the world, Facebook needed to do something to make marketing easier so community managers wouldn't have to either 1) keep up multiple brand pages, or 2) maintain one brand page with really untargeted content. That's why we were so excited in October, when Facebook announced Global Pages that allowed marketers to maintain just one Facebook page URL, but route fans to different versions of the page based on their location. Here, look at Facebook's own Facebook page, for an example:
This update makes the job of a social media marketer much more efficient and effective. Before, marketers had to manage multiple accounts in different languages, or decide which language they were going to cater to and settle for unhappy followers who couldn't understand the content. Now, you get the best of both worlds -- one page to manage, personalized content, and one centralized dashboard to measure it all.
2) Mobile-Only Facebook Ads
In June, Facebook launched an important feature for marketers who use sponsored ads. For the first time, they allowed marketers to pay for ads only in the Facebook mobile app, as opposed to the mobile app and desktop app combined.
Many companies may have known that their audience was predominantly using mobile over desktop -- or perhaps at certain times one is preferable over the other. However, they had to pay for both advertising placements to have the chance to reach mobile users. Now that these options are separate, marketers can now target their mobile audience differently than those accessing pages on their desktop. They can also see which platform performs better to understand where their advertising dollars should be going.
3) 9 More Facebook Targeting Options
In August, Facebook announced that they were going to allow advertisers to target their audience based on more criteria than before, including age, gender, gender the user's interested in, relationship status, education, college grad (college name, major), in college (college name, major, years), in high school, and workplace ... all in addition to the options already available including language and location.
Before this update, everything that a Facebook page updated would appear in a user's newsfeed just because of their language and location, even if it didn't really relate to them. With more nitty-gritty targeting options, social media marketers can target parts of their audiences with more personalized content.
4) Open Graph Opens Up
In January, Facebook announced that it was opening submissions for Open Graph applications. Open graph applications allow third-party developers to automatically share user engagement after someone gives them permission once. For example, if you read an article on the New York Times and have given the Open Graph application permission, it will automatically post your engagement with that app -- namely, what you were reading -- on your Timeline.
By using Open Graph applications, marketers now have a significantly larger reach than before. Think about it -- if one person is playing a game from Zynga and has 2,000 friends, a healthy portion of those 2,000 friends will learn about the game, and have a pseudo word-of-mouth recommendation for it, too!
The Biggest Twitter Updates of 2012
5) Tailored Trends
In June, Twitter announced Tailored Trends, which notifies a Twitter user about popular trends on Twitter based on what Twitter knows about his or her interests, followers, and location. This update allows Twitter to notify users about important topics that matter to each person, instead of the broad topics that only resonate with some.
Tailored Trends give marketers a chance to be ahead of the game. When breaking trends affecting the industry happen, Tailored Trends is a way marketers can immediately find out about it, and possibly even do some newsjacking. It can also help you decide what kind of content your followers might be interested in hearing from you.
6) Twitter Cover Photos
In September, Twitter announced a change to the layout of its profile pages. Similar to Facebook, Twitter now has cover photos on a user or company's profile page.
Marketers now have more real estate to promote their company and give followers a better feel of what the company is all about. Followers' eyes will immediately go toward the larger image that also promotes the username, location, and bio, which was far less visible with the old layout.
7) Targeting by Interest or Username
In September, Twitter expanded paid advertising to have the ability to target by interest or username. Before, you could target with a search term, but now Twitter allows marketers to get more specific.
When targeting by interest, Twitter looks at who the user is talking about, following, and what keywords he or she is using. When targeting by username, Twitter looks at other people who are similar to another username (and not just following them). This update allows marketers to segment during their paid advertising more effectively to reach a greater number of people with interests that are more aligned with the company.
The Biggest LinkedIn Updates of 2012
8) New LinkedIn Company Pages
In September, LinkedIn announced a new design for their company pages. Before, all of the LinkedIn pages basically looked the same, with the exception of the unique logo and company information blurb. However, the new pages display Company Updates and Products & Services more prominently, provide space for a cover photo, a different layout for Jobs, and the option to better target your company updates to certain segments of your audience.
One of the best parts of this new layout is how much more visible your products and services are to page visitors -- that page was even redesigned to showcase recommendations in the sidebar!
9) Targeted LinkedIn Updates
In April, LinkedIn announced the ability to segment updates based on company size, industry, job function, seniority, geography, and including/excluding company employees. Using this criteria, advertisers can publish updates right to a user's homepage. Your company's LinkedIn admins will also be given metrics for number of followers targeted, impressions, clicks, shares, and engagement after 24 hours.
As a result of targeted ads, LinkedIn has seen a 66% increase in engagement. Marketers who are able to segment and personalize messages to their audiences consistently get better results -- what's not to love about the ad personalization bandwagon social media networks are jumping on?
10) LinkedIn & Twitter Break Up
In June, LinkedIn & Twitter announced an end to their partnership. Previously, users could post updates to LinkedIn through their Twitter accounts. The end of their partnership marks the end of users having the ability to do this. Users can still post to Twitter from LinkedIn, but they cannot post to LinkedIn from Twitter, affecting many marketers who had synced up the two for a more streamlined social media management experience.
So while marketers are still able to post to both networks, the change takes away some of the efficiency of having posts update to both accounts.
The Biggest Foursquare Updates of 2012
11) Promoted Updates
In July, Foursquare announced Promoted Updates. Before they were announced, companies could only reach users who had already checked into their business. But with the launch of Promoted Updates, companies had the ability to appear in people's "Explore" tab even if they had not been to the restaurant before. They could promote a special, share photos, or share another message encouraging users to come to their place.
This new feature has helped marketers extend their reach and appear in anyone's feed, even if they have never been in contact with the business before. For example, if you're a small coffee shop, your name may not be known by many people, especially in areas dominated by Starbucks or Dunkin' Donuts. But if you have a promoted post in Foursquare, you have the opportunity to reach a completely new audience.
12) Ratings System
At the beginning of the month, Foursquare announced ratings, a new system they created to recommend places. They don't just ask people whether or not they like a location, but they use a combination of factors including tips, likes, dislikes, popularity, loyalty, local expertise, and check-ins from all over the world. When you go to the 'Explore' tab, you're able to see what the popular places nearby are based on these rankings.
Marketers have a unique challenge with this update -- unlike your typical ratings where people say how much they like or dislike a place, this ranking also takes into account other factors including check-ins, tips, and loyalty. It is the marketer's job to encourage people coming to your restaurant or location to leave tips and provide specials that will lead to customer loyalty.
The Biggest Google+ Updates of 2012
13) Hangouts on Air
In May, Google announced Hangouts on Air to the public to allow people to have hangouts with 9 other people while being broadcasted to an even larger audience. Not only can you broadcast to more people, but you can track how many people are watching at a time, and Google will upload your video to YouTube at the end of the Hangout.
Before this update, Hangouts could only really be used in a business setting for smaller conference calls between teams. However, by opening it up to more viewers, Hangouts now have a larger business purpose. Press conferences or company announcements now have a new outlet. Webinars, events, and conferences can now be broadcast to a larger audience. Interviews can now take place on a new channel. And hey, if you can't stand writing content, here's another medium for you to create marketing content ... without ever picking up the proverbial pen!
14) Search Engine Updates
In January, we all learned that Google is now integrating Google+ into search results. So whenever you search for something on Google, it uses information from Google+ accounts in your results, including photos and updates that you or others in your network have shared. Additionally, when you search for people's names in Google search, it pulls in people you're connected with or may be interested in connecting with based on your Google+ profile. Finally, after you search for a particular topic, a list of business pages appear on the right side of the business page.
For marketers, the takeaway is clear -- if you care about SEO, but don't really want to use Google+ ... tough cookies. If a potential customer searches for a company in your industry and you don't have a presence on Google+, competitors that do might be the ones that get the click.
15) Google+ Places Becomes Google+ Local
In May, Google+ decided to get rid of Google Places and put all of its energy into Google+ Local. By searching for a place or restaurant in Google+ Local, the contact information, reviews, and photos of that place appear in the SERPs. Google+ Local is also now integrated when someone searches for places on Google Maps.
If you're already using Google+, this should make your life easier -- and if you're not, here's one more reason to do it.
The Biggest Pinterest Updates of 2012
16) Business Accounts for Brands
In mid-November, Pinterest finally answered every marketer's prayers and announced business accounts for brands. And the process of setting them up is, luckily, really simple.
Even though you may not have heard about Pinterest until recently, it has actually been around for a while, and totally blew up as a marketing mechanism in 2012. This shift to creating dedicated business accounts is an encouraging sign of things to come from Pinterest -- we're thinking features like analytics (pinalytics, even?) might be a hot new addition to the already awesome platform ;-)
What other social media updates from this year rocked your marketing world? Which updates are you hoping to see in 2013?


Diana 9:18 AM on November 27, 2012
Unfortunatelly i noticed that Facebook Targeting Options do not work for our Company Facebook page. Did they remove these options?
Renée Wallen 9:22 AM on November 27, 2012
Really interesting article - it's great that you've combined updates from the major social media platforms into one place. And the screenshots are brilliant to illustrate each point. (I'd almost forgotten about Four Square... you've got me going on it again!!) Thanks :)
Julian 9:42 AM on November 27, 2012
Great post! With Christmas coming, it's a good reminder of the social media options available to help on-line businesses. Thanks for posting!
Julia 10:03 AM on November 27, 2012
Also, Pinterest now has secret boards.
carol lefrancois 10:13 AM on November 27, 2012
I will really explore Pinterest a lot more since they seems to move quit fast.Great articles to prove to me that inbound marketing is really the benchmark point of this industry.
CHEERS TO ALL AND ENJOY,
CAROL (corazonlove)
Skype :zoofer111
4186026040
Brijesh 10:30 AM on November 27, 2012
excellent stuff guys! you guys are truly ENCHANTING.... more power to you hubspot! :-)
Rachel Sprung 11:00 AM on November 27, 2012
Diana, are you the advertising platform ads manager? If you are, the targeting options should be available to you.
Jody 12:00 PM on November 27, 2012
I'm surprised there's no mention of the increase in employee recruitment using social media--especially facebook. This is a huge trend!
Helan Cox 12:13 PM on November 27, 2012
Forced to use Google+ ...bummer :(
Excellent post though. Thank you!
Hospitality Management Conpany 1:16 PM on November 27, 2012
Thank you, Wow! it is a complete article, we will share it with our followers on Facebook, hopping they will learn about Social Media sites... :)
Panks 2:05 PM on November 27, 2012
Excellent post , Enjoyed it..
Maggie Ryder 4:30 PM on November 27, 2012
With the year drawing to an end, it's amazing to look back and review all the changes made over recent months. I just wonder what changes are coming in the next 12 months!
Jeremy Schwab 5:02 PM on November 27, 2012
Thanks for this great overview. I feel like I just took a multivitamin of inbound marketing knowledge!
Chandler Bryson 11:57 PM on November 27, 2012
A nice synopsis of all the major updates happened to social media websites so far in 2012. I really like Google hangout on air, LinkedIn company pages Pinterest Business page. They are really vibrant features for business organizations. They are brilliant ways to represent your business over web.
Marc 1:16 AM on November 28, 2012
Thank you so much for having the patience and time to place all the updates on one page. It’s always refreshing to read your posts. There’s always something new to learn.
Like Renée Wallen, I have forgotten about Four Square.
Have a great week!
Noah Matthew 1:18 AM on November 28, 2012
The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite (often called TCP/IP, although not all applications use TCP) to serve billions of users worldwide. It is a network of networks that consists of millions of private, public, academic, business, and government networks, of local to global scope, that are linked by a broad array of electronic, wireless and optical networking technologies.
Corinne Battle @ClearPointWeb 10:04 AM on November 28, 2012
Thanks for a great article! I want to share this with my followers but there is no share or Tweet buttons. I'm reading this from my iPhone; do these buttons not appear on mobile devices? Thanks, again.
Melissa Leiter 3:33 PM on November 28, 2012
Great summary of the big social media changes of 2012. I love the idea of Pinalytics. :) I think that Pinterest has the most room for growth in 2013. Advertising? Purchasing through the site? Who knows, but I'm excited to see what they come up with. What about you?
Sean Callahan 4:49 PM on November 28, 2012
Awesome post. I think Facebook Exchange is another critical update.
Charity Hisle 8:16 PM on November 28, 2012
This is actually an attempt to reply to Diana in the first comment - so if you can share this with her that would be great.
Facebook requires you to check a box in your settings to allow targeting options now... at least I noticed that targeting stopped working and then started working again when I enabled the setting. Go check it out!
Mick Lehr 12:41 AM on November 29, 2012
Pinterest has been getting the most viewing next to Facebook. I read that people spend more time on Pinterest than other social sites.
Ces 1:47 AM on November 29, 2012
Thanks for this great post! Great to know these significant social media updates.
Nandita Gupta 3:26 AM on November 29, 2012
Hubspot provides great posts and I like them. It really gives you good tips on enhancing your socla, business and brand image. I Would like to have some tips on how to generate sales leads.
rhonda hurwitz 7:19 PM on November 29, 2012
No mention of instagram? It is growing rocket-fast ... maybe it should be on your list!
Christopher 5:46 AM on November 30, 2012
Social media is something you cannot afford to miss.
Facebook is one of the best place for me to advertise and market my business for now.
Looking forward to see how this trend will be moving!
Mark Frisk 11:54 AM on November 30, 2012
That gal with the headset sure is popular! http://frisk.in/Skt9BZ
Mark Frisk 11:57 AM on November 30, 2012
Terribly sorry. My previous comment was obviously intended for another post. That's what happens when you have too many tabs open...