Contrary to rumor, email is not dead. Nor is it dying in the wake of social media's rise in popularity. According to our 20 Marketing Trends & Predictions for 2013, email will live on longer than you might think.
Because email is alive and kicking, email marketing is still an incredibly important channel for most businesses. But while email is here to stay, it is also rapidly evolving. The way email is consumed and delivered is not what is used to be, and that means marketers must adapt to meet the demands of finicky subscribers and internet service providers.
To give you a sense of the current state of email, below are 50 facts about the changing world of email marketing. The data is divided up into four categories: email performance, subject lines, email behavior, and deliverability and devices.
Email Performance Trends
1) Email clickthrough rates dropped to 4.4% in Q2 of 2012, down more than 6% from 4.7% in Q1, and marking the 3rd consecutive quarter-over-quarter drop. (Source: Epsilon Q2 2012 Email Trends & Benchmarks Report) Tweet This Stat
2) 59% of new subscribers (who have subscribed within 3 months, and who represent 11% of an email list on average) are not engaged, neither opening nor clicking on emails. (Source: Epsilon) Tweet This Stat
3) Email open rates decreased in Q2, down slightly from 26.2% to 25.6%, the first quarter-over-quarter drop since Q1-Q2 2011. (Source: Epsilon) Tweet This Stat
4) Average email volume per business was down 6.3% quarter over quarter in 2012 and 29.7% year over year (not factoring in triggered email sends). (Source: Epsilon) Tweet This Stat
5) In Q2 of 2012, triggered email (deployed as a result of an action) represented just 2.6% of total email volume, though it was up 22% from Q1. (Source: Epsilon) Tweet This Stat
6) Open rates for triggered emails hit 49.8% in Q2, jumping 8.5% from 45.9% in Q1 -- almost 95% higher than the mass email send rate. (Source: Epsilon) Tweet This Stat
7) The average clickthrough rate for triggered emails is more than double the rate for mass emails. (Source: Epsilon) Tweet This Stat
8) Triggered emails' non-bounce rates remained at 95.2% in Q2 2012, only slightly below mass emails’ rate of 95.9%. (Source: Epsilon) Tweet This Stat
9) Roughly half of an email list will be active – either opening or clicking on emails. (Source: Epsilon) Tweet This Stat
10) Among new subscribers, 16% are dubbed “new clickers” (who have opened and clicked), and 25% are “new openers” (who have opened). (Source: Epsilon) Tweet This Stat
11) “Mature” subscribers represent members who have been on a list for longer than 3 months. Among these, 51% have engaged in some way in the past 12 months, including 26% who have either opened or clicked recently. (Source: Epsilon) Tweet This Stat
12) The retail apparel industry has the highest proportion of active members (39% opened or clicked an email within 3 months), followed by the business publishing/media general (34%), travel/hospitality travel services (31%), and retail general (30%) segments. (Source: Epsilon) Tweet This Stat
13) The consumer services pharmaceutical vertical has the highest average proportion (52%) of dormants (inactive members for the past 12 months), followed by the consumer services general (49%), and business products and services general categories (49%). (Source: Epsilon) Tweet This Stat
14) 40% of B2B marketers rated the leads generated by email marketing (house list) as high quality. (Source: Software Advice Survey) Tweet This Stat
15) Only a mere 2% of marketers rated leads generated from email marketing as 'high cost,' representing the lowest cost channel. (Source: Software Advice Survey) Tweet This Stat
16) Commercial emailers account for 70% of spam complaints. (Source: Return Path’s Email Intelligence Report for Q3 2012) Tweet This Stat
Email Subject Line Stats
17) For B2B companies, subject lines that contained terms such as “money,” “revenue,” and “profit” perform the highest. (Source: Adestra July 2012 Report) Tweet This Stat

18) Subject lines that contained terms such as “ROI,” “asset,” and “industry" perform the lowest. (Source: Adestra July 2012 Report) Tweet This Stat
19) Subject lines containing the £ symbol had a far better than average (57.8%) click-to-open rate. (Source: Adestra July 2012 Report) Tweet This Stat
20) Subject lines with $ signs scored above average in opens (15.7%) and clicks (14.7%), but slightly below average in click-to-opens (-0.8%). (Source: Adestra July 2012 Report) Tweet This Stat
21) Subject lines containing the € symbol were above average in opens (2.9%), but below average in clicks (-8.2%) and click-to-opens (-10.8%). (Source: Adestra July 2012 Report) Tweet This Stat
22) Discount terms in subject lines generally performed below average. “Sale” was the outlier, above average in opens (14.4%), clicks (76.5%), and click-to-opens (54.3%). Others such as “% off,” “discount,” “free,” “half price,” “save,” “voucher,” “early bird,” and “2 for 1″ all came in below-average in all 3 metrics, save for “voucher,” which had above average opens (6.5%). “Early bird” was the worst performer in terms of clicks (-71.6%) and click-to-opens (-67.6%). (Source: Adestra July 2012 Report) Tweet This Stat
23) News-related terms in subject lines perform fair but better than discount-related terms. “News” (16.2%), “update” (4.9%), “breaking” (33.5%), “alert” (25.9%), and “bulletin” (12.5%) all saw better than average click-to-open rates (as well as clicks and opens), with “newsletter” being the only term to perform below average in each metric. “Alert” saw the best differential for clicks (78.3%), while “news” did best for opens (30.9%). (Source: Adestra July 2012 Report) Tweet This Stat
24) Some content terms perform better than others in subject lines. “Issue” (8.5%) and “top stories” (5.9%) were the only to perform above average in click-to-opens. “Research,” “interview,” and “video” scored above average for opens, but below average for clicks and click-to-opens. (Source: Adestra July 2012 Report) Tweet This Stat
25) “Latest” was the only benefit-related term to see above average clicks (8.8%) and click-to-opens (9%), while “special,” “exclusive,” and “innovate” -- while performing about average in opens -- fared far more poorly in clicks and click-to-opens. (Source: Adestra July 2012 Report) Tweet This Stat
26) Personalized subject lines are 22.2% more likely to be opened. However, personalized emails had a clickthrough rate 16.5% lower than the average, and a click-to-open rate 31.7% below the average. (Source: Adestra July 2012 Report) Tweet This Stat
27) Subject lines with 30 or fewer characters performed above average in opens, clicks, and click-to-opens. (Source: Adestra July 2012 Report) Tweet This Stat
28) Subject lines fewer than 10 characters long boasted an open rate of 58%, 38% higher than the next highest open rate, for subject lines of 50-59 characters in length (42%). (Source: Informz 2012 Email Marketing Benchmarks Report) Tweet This Stat
29) “Snappy” subject lines of 1-2 words easily performed best in each of the metrics, while those with more than 14 words also performed above average. All other word count groups skewed closely to the average. (Source: Adestra July 2012 Report) Tweet This Stat
30) “You/your” were the most common words, used in 18.7% of subject lines, up 3.4% year over year, followed by “off” and “get,” both in 16.6% of emails, and both up 5.2% year over year. (Source: Experian's 2012 Digital Marketer Benchmark and Trend Report) Tweet This Stat
Email Behavior Stats
31) 64% of people say they open an email because of the subject line. (Source: Chadwick Martin Bailey) Tweet This Stat
32) 61% of people state that "not being interested in an email" was the most common reason for not opening an email, followed by "getting too many emails" (45%). (Source: Chadwick Martin Bailey, 2012) Tweet This Stat
33) 25% of people complain they dislike all the marketing clutter they get, yet 40% claimed to enjoy getting lots of marketing emails from favorite brands and deal services each week. (Source: 2012 Blue Kangaroo Survey on Marketing Emails) Tweet This Stat

34) 6 in 10 people spend half an hour or less per week opening and browsing marketing emails. 1 in 5 people spend an hour or more doing so. (Source: 2012 Blue Kangaroo Survey on Marketing Emails) Tweet This Stat
35) 8 in 10 people say the marketing emails they receive go mainly into their primary personal email account, displayed alongside their personal emails. Just 8% have a separate account specifically for receiving marketing emails. (Source: 2012 Blue Kangaroo Survey on Marketing Emails) Tweet This Stat
36) 14% of all opens and clicks on a mobile device occurred from 6 a.m. to 8 a.m. The second-biggest peak, at 12% share, occurred between 6 p.m. and 8 p.m. (Source: TailoredMail 2012 Email Marketing Trends) Tweet This Stat
37) 7 in 10 people say they had made use of a coupon or discount they had learned about through a marketing email in the prior week (35%) or month (33%). (Source: 2012 Blue Kangaroo Survey on Marketing Emails) Tweet This Stat
38) 69% of subscribers say that too many emails is the number reason they unsubscribe from email. (Source: Chadwick Martin Bailey, 2012) Tweet This Stat
39) 58% people say receiving discounts and special offers was the top reason for subscribing to emails from businesses or non-profits. (Source: Chadwick Martin Bailey, 2012) Tweet This Stat
Email Deliverability & Device Metrics
40) Inbox email placement in the U.S. was 84% in Q3 2012, which was down about 5% compared to the same period in 2011. (Source: Return Path’s Email Intelligence Report for Q3 2012) Tweet This Stat
41) Europe has the highest inbox placement at 84%, but it too was down about 5% year over year. (Source: Return Path’s Email Intelligence Report for Q3 2012) Tweet This Stat
42) 84% of respondents use desktops or laptops to access email; however, two-thirds of those under 30 use their smartphones or cell phones to access their email. (Source: Chadwick Martin Bailey, 2012) Tweet This Stat
43) 38% of email is now opened on a mobile device, with 33% for desktop and 29% for webmail. (Source: Litmus Email Analytics, 2012) Tweet This Stat
44) 78% Of U.S. email users will also access their emails via mobile by 2017. (Source: Forrester Research, “Email Marketing Forecast 2012 – 2017″) Tweet This Stat
45) 52% of companies let people sign up for email or text alerts about products and offers as a path to purchase in mobile. (Source: Chief Marketer 2012 Mobile Marketing Survey) Tweet This Stat
46) Men open 20% more emails on mobile, but women click 10% more often on mobile email. (Source: TailoredMail 2012 Email Marketing Trends) Tweet This Stat
47) 24% of companies use email and non-mobile signups as a metric to gauge mobile marketing success. (Source: Chief Marketer 2012 Mobile Marketing Survey) Tweet This Stat
48) 48% of marketers don’t know what percentage of their emails are read via a mobile device. (Source: eConsultancy 2012 Email Marketing Industry Census) Tweet This Stat
49) 39% of marketers have no strategy for mobile email. (Source: eConsultancy 2012 Email Marketing Industry Census) Tweet This Stat
50) Despite the fact that 13% of execs are now primarily checking their email via a mobile device, less than half of websites/emails are optimized for customers to view or respond to via handheld resources. (Source: MarketingSherpa 2012 Email Benchmark Report) Tweet This Stat
We can see from all this data that the world of email marketing is changing. While email continues to remain a top marketing channel, it's getting increasingly difficult to maintain engaged subscribers while delivering highly targeted and personalized content. Companies are starting to shift away from mass email to d







Joseph Botelho 9:11 AM on December 14, 2012
Very clever lay out, great information filled with factual stats, thanks for sharing this information. Had no idea the power behind this marketing had when done correctly..
Somidh Das 9:16 AM on December 14, 2012
Thanks for sharing this info. Very useful for all marketers...
Craig Swerdloff 9:16 AM on December 14, 2012
I wonder how much of the decline in open and click rates can be attributed to the astronomical increase in mobile usage. I suspect that images are disabled in Mobile more often than they are on a PC.
Craig Swerdloff 9:18 AM on December 14, 2012
I forgot to mention that I recently spoke on a panel at the MediaPost Email Insiders Summit on the topic of engagement. You can read about it here: http://www.leadspend.com/blog/cswerdloff/my-panel-at-the-mediapost-email-insiders-summit
Mike Needham 9:35 AM on December 14, 2012
Thanks for compiling this list. Tons of good information that I will use to tighten up my email list.
Victoria Jones 9:38 AM on December 14, 2012
Great post - these stats will come in very handy for my 2012 campaign round-up report. Thanks!
Paul Silva 9:52 AM on December 14, 2012
Infograph under item 14 has same legend for both blue and green bars. What's the difference?
Bridget Oland 10:02 AM on December 14, 2012
Thanks for the great tips. The subject line stats are especially helpful.
Gia Riney 11:01 AM on December 14, 2012
Super post. I've been combing the Internet looking for 2012 data. You provided everything I wanted to know and more.
Ron Barrett 11:26 AM on December 14, 2012
Fantastic Info!
Everyone involved in email marketing, which is anyone who sends an email, will benefit from these statistics.
#31 has an error. It states that 64% of people open an email because of the subject line. However, the associated chart indicates the rate is only 47% (64%) open because of the source organization.
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Michael 11:34 AM on December 14, 2012
Really fascinating article, and can obviously be translated into all kinds of different copyrighting (PPC ads, etc) mediums. Definitely bookmarked for reference when I need to come up with a catchy title!
Meg 11:41 AM on December 14, 2012
Thanks for the info! #31 -should it be 47%?
Email Marketing 12:03 AM on December 15, 2012
Hey Jessica, Great statistics you have brought here for us. These stats are really helpful to understand the behavior of Email marketing, also can help us in creating email marketing campaign strategy for 2013.
Thank you !
Dwayne Campbell 2:21 AM on December 15, 2012
I am looking for help with my SEO on my site. I seem to be a screeching halt and I can not get Bing to crawl my site and if they are...they are not indexing my pages. Yahoo has only indexed one page.
Fedobe 5:21 AM on December 15, 2012
Awesome tips. Really, these 50 stats are the most effective process for email marketing campaign. I will must be used these steps to enhance my email marketing campaign.
Philippa Willitts 6:55 AM on December 15, 2012
Great stats here, and I especially love the "tweet this stat" function. I am not sure my followers will thank me for the influx though!
Anna 3:18 PM on December 15, 2012
I especially like the stat that 64% of people say they open an email because of the subject line. Really demonstrates the importance of a meaningful subject line in grabbing your readers' attention, especially with the majority of people receiving content on a mobile device.
Arizona seo 5:03 PM on December 15, 2012
your blog is really useful for many people I think. Because many times I have found the useful information which was really important for me. Reading this your post was good.
Campayn 8:23 PM on December 15, 2012
I believe some of what we are seeing here with the drop in open rates vs new clicks and returning subscribers is based off of the fact that you have places that over do their e-mails. For instance, just because you have a great headline doesn't mean that your customers want to see an e-mail waiting from you saying you have a great sale every morning when you wake up!
Selena 10:06 PM on December 15, 2012
Those are some great tips. Keeping up with the latest performance trends is a great way to view email marketing and internet marketing in the proper perspective.
I also have a bunch more at my site.
Danilo Petrozzi 8:18 AM on December 17, 2012
As everyone can see email clicktrought rates are dropping down, day by day, year by year. In my opinion, that's because emal marketing will die in the next 3-4 years.
Sofia Chalkidou 2:14 PM on December 17, 2012
Thank you for sharing this information! I had the impression that email was not such a strong medium. Nice!
FREE Internet Business System 12:33 AM on December 18, 2012
Very nice layout and detail report in this article! Thanks for share
Abneradam 11:53 PM on December 18, 2012
Very gracefully you explain it with the help of pie charts, thanks this is all what i am looking for.
Rod 11:40 PM on December 19, 2012
This really a lot of great information to help my internet marketing company
Chris - Click Web Design 7:50 AM on December 20, 2012
Wow, lots of great info in those stats, the most I've ever seen on email marketing, bookmarked!