It's been postulated that there are certain words and phrases that, as an email marketer, will get you immediately sent into someone's SPAM folder. "Save," "$,"Pre-approved," "Miracle," "Sale," the list goes on and on. In fact, a couple months ago, we conducted a test to see if the word "Free," one of the most commonly cited email SPAM trigger words, really did trip up the proverbial SPAM wires (if you're interested in the results of that test, you can read them here).
Well there's one more word that frequently appears on that SPAM trigger list, probably because it's sure to get people clicking, and by extension, plenty **ahem** computers infected with spammers' viruses. That word is (you guessed it): "Sex."
So we decided to conduct a little experiment to test whether the inclusion of the word "Sex" in your email and subject line really does prevent your email from getting delivered. Curious about the results? Read on ...
Does the Word "Sex" Prevent Your Email From Getting Delivered?
It wasn't just out of giggle-induced curiosity that we decided to see if "Sex" would impact our email deliverability. It was also because we were launching a slightly scandalous slide deck you might remember -- "How Social Media Is a Lot Like Sex" -- and we needed to know if it would ever get to anyone's inboxes.
So we pinged our favorite email deliverability expert, HubSpot's Email Delivery Specialist Evan Murphy, and asked him to help us out. He used ReturnPath to assess the impact of the word "Sex" on our email's deliverability. Here's what the email looked like:
So "Sex" was in both the subject line, and the message text. Double whammy! Did it get past the filters?
It sure did.
We dove into the results, and it looks like SpamAssassin -- which uses a scoring system where messages are tagged as SPAM when they have enough spammy characteristics to be denoted as such (more on that later) -- didn't give a high score to this email. And that's good ... you do not want a high SPAM score! In fact, a score of more than 5 may cause deliverability issues, while messages with scores of 10 or greater will frequently encounter deliverability issues. Our "sex" email only got a score of 2.1, and as a result, didn't encounter deliverability issues.
So why didn't we encounter deliverability issues with this email? Because emails are scored on more than one category to determine if they should be delivered. The possible categories are:
- General/bulk SPAM score (like a problem with your internal infrastructure, for example)
- Sexually explicit content (This is where we were worried our message would get classified, if anywhere.)
- Make-money-fast content
- Commercial or "special offer" content
- Racially insensitive content
- Financial content
- Legal content
We didn't encounter deliverability issues with this message because when you look at the entire context of the email, it's clear it isn't SPAM content. In fact, based on how this message was scored, it was considered to have as much sexual content as financial or legal content. Anecdotally, then, it's starting to seem like the idea of SPAM trigger words is becoming less of a concern for email deliverability. I followed up with Evan on whether this was a fair assessment ... here's what he had to say.
"Using 'risky' keywords in an email isn't really as a big a factor in content filtering these days; it's largely engagement metrics. But keywords are still used to score the content of an email. If you have a bunch of risky keywords and combine that with other issues -- bounces, complaints, or a lack of engagement overall, you could see those compounding issues result in deliverability problems."
Have you noticed similar results with your email deliverability when using traditionally "spammy" words in your messages? Share what you've found in the comments!
Image credit: ap.


Chris Lang 3:43 PM on December 10, 2012
Actually words that get you filtered may out weigh your email delivery.
FREE may get you filtered for the word and the all caps, HOWEVER the open rate my get your more click thrus and outweigh the smam filters that are out of control at Yahoo! and Outlook mail clients.
jk 4:30 PM on December 10, 2012
Send what you want, just don't get complaints...and follow can spam rules. Content filtering errors caused massive issues so filtering shifted to identity and reputation. ARe there enterprise filters with low tolerance for certain words? Sure, so watch the affect on B2B addresses, but the B2C emails rely on more sophisticated filters passing through ISPs.
John 7:14 PM on December 10, 2012
Glad to see that email filters are a little more rational about human sexuality than humans are!
Learning Quran 11:49 PM on December 10, 2012
This article really fascinates the core of my interest. I admire the way you brought out the general essence of your topic.
Ann Druce 5:11 AM on December 11, 2012
Well, I knew the answer before I opened the email - since it was in my inbox and not my spam folder! But now I'll go and look at your link to Spam triggers.
Douglas Burdett 6:33 AM on December 11, 2012
Corey, now you need to take it to the next step and test this subject line: "Free Pre-approved Miracle Sex Sale." I'll work up a guest post for your review and consideration.
Email Delivery Jedi 8:29 AM on December 11, 2012
It would be interesting to hear what spam filters and email clients you are all commenting here are using.
One of the best ways to get your email to the Gmail inbox is to get your subscribers to follow you on Google+.
Since G+ is built on your Gmail address book, getting others to follow you there is automatic whitelisting.
Elizabeth 9:36 AM on December 11, 2012
Whew!!! I'm communications director for a nonprofit that works on adolescent sexual health issues (teen pregnancy & HIV prevention, sex ed, etc.) I always stress out about the content and subject lines of my emails. I don't want to say things are just about "teen health" when they're about "teen sexual health" - that feels like a bait and switch. Glad to see the spam filters might be leaving me alone. Now if only school systems and public health departments would let their employees look at our online resources. :-/