Ah, the holidays. When all sorts of companies across every industry try to find a tie-in -- any tie-in -- between their product or service and a holiday theme.
Okay, I'm being a little snarky, because I usually really love it when companies think outside the box to market themselves. After all, who cares if someone like Old Navy comes up with a cool holiday campaign? They have millions of dollars to spend, and everyone's going to hit them up for gifts of sweaters and socks, regardless. What's awesome is when you see a company unexpectedly nail it.
But we've already covered the companies that conceived awesome holiday campaigns. So now, it's time to review the ones that totally missed the mark. Whether offensive, petty, or just plain ridiculous, check out five of the holiday campaigns that threw us for a loop.
Lexus' 'A December to Remember'
This year, Lexus is running its December to Remember holiday sales campaign again -- one they've been running since 1998. You know the one. On Christmas morning, a husband leads his confused wife outside to find, SURPRISE, a brand new Lexus with a big red bow on it.
Thanks, Santa!
Or perhaps you recall one of the most egregious of the campaign's commercials, where a teenager received a bow-adorned Lexus as a present after asking for a CD player for Christmas. Oh, she got her CD-player ... wrapped in a luxury car! Daddy, you're the best.
I have a few words on why I think this campaign doesn't quite hit the mark despite its long run, but this parody video, in my opinion, says it best:
Finish watching? Those sentiments -- "Do you have any idea how much insurance alone on that car costs?" "We're gonna get evicted," and "We don't even have health insurance!" -- are more along the lines of what I'd expect to hear if anyone I knew pulled this stunt on their significant other.
As a marketer, I "get" that the point behind this is to instill a sense of fancy and wonderment in viewers, even if they're not part of Lexus' target market. But the flip side of the coin is how obscenely ridiculous the call-to-action is, especially when the economy was really in the tank and these commercials were still running. How out of touch can you be?
I'd take less issue with this campaign if they were targeting it to, say, Yachting. Hey, there's a corner of the earth that actually does buy luxury cars as presents, so if you can find a way to target them, and not the 99.99% of us eating store-brand tortilla chips on our couch during Monday night football, more power to ya.
Good on Lexus, I suppose, for having a long-running campaign that makes December their most profitable month of the year. But this one just doesn't strike a chord that's in tune with the whole "holiday spirit" thing. In fact, maybe ZipCar could do a response campaign about the more realistic, economically-feasible way to give the gift of car travel this holiday season ;-)
Starbucks' 'Rekindle' Campaign
It took me a while to find this video, but find it I did, and most of what I wanted to say about why this campaign falls short, someone else -- Eli Sussman, former advertising executive -- already said. (Ah, the internet.) But he said it really well, so I encourage you to read it.
Here's the video before I go into why this campaign is just ... ridiculous.
Alright, here's where I take issue with this commercial:
1) If Derrell wanted to see his mother, he could fly her out himself by cutting out the Starbucks. I did a little rogue math to figure this out. Assuming Derrell and his wife are only buying Starbucks' cheapest menu item, the small cup of regular coffee, it'll cost them about $3.30 each (tax not included) to buy coffee every day, rounding out to about $99 a month they're spending on Starbucks. Alternately, they could brew their coffee at home, where a 12 ounce bag of approximately $7 coffee would yield them a cup of coffee costing around $0.58. So in one month, they could have coffee at home for about $34.80, saving them $64.20 a month. I don't know how much the plane travel costs, but after 3-4 months of cutting out the Starbucks, I bet the travel plans could be arranged.
2) I'm going to assume Derrell saw this money-saving opportunity in front of him, but for some reason, didn't take it. You know what? That's your business, Derrell. It's not for me, or anyone -- that includes Starbucks baristas -- to meddle in your personal life. How did this barista find his mom's contact information? How did she know Derrell and his mother hadn't had a huge falling out? What if Derrell was going out of town with his wife that weekend? There are too many variables here, which is why most people -- who you'd consider acquaintances, at best -- don't typically fly your family members out on a whim to hang out with you.
I think Eli Sussman summed up the general tone of the commercial best: "A Starbucks commercial about family guilt with sappiness as thick as the foam on top of that vente half-caf pumpkin spice espressachino."
The Walt Disney Co.'s and Barneys' 'Electric Holiday' Campaign
The idea of combining Barneys' high fashion world with the magic of Disney sounds like a marketing match made in heaven, especially for creatives and branding professionals. What came out of the campaign, however, had some people wondering if Disney had jumped on the "thinspiration" bandwagon. And frankly, I didn't quite get the holiday tie-in, either. Here, take a look at how Barneys and Disney did their mashup:
If you can't recognize her, that's Minnie Mouse. Lost some weight, eh? Here, take a look at Daisy:
What exactly is the goal here? What I see is the Disney characters little girls (and boys!) adore being rendered stick thin for a campaign touting high fashion. Upon releasing these images, much of the campaign commentary centered around what came off as a promotion of eating disorders. To little kids. Who like Disney. Not. Good. As the Huffington Post's article entitled "Disney Characters Get Scarily Slimmed Down for Barneys" put it, "So, what do Minnie Mouse, Goofy, and Daisy Duck look like with the Kate Moss treatment? First of all, creepily reed-thin, in the way only a cartoon character can. Could giving characters beloved by children the "thinspo" treatment be a bad idea?"
Despite outcry for the unhealthy imagery back in August, even getting to the point of consumers filing petitions against the images, they went forth with the campaign in November. I think the big name celebrities gracing their runway got more people's attention than the disturbing images.
ASDA's 'Christmas Doesn't Just Happen By Magic' Campaign
The holidays is a stressful time for lots of people -- it's a time of year when many people are stretched for time and budgets, and emotions (and kids' expectations) can run high. This is not a new concept, right? That's why it's strange ASDA hinged their 2012 campaign on it. Here, take a look at the frazzled mom making Christmas happen ... all by her lonesome:
This commercial received a ton of backlash, with many viewers saying it was a sexist. The Advertising Standards Authority (ASA) stated that most people complained because "the ad is offensive because it is sexist to both men and women and reinforces stereotypes."
I think this campaign missed the mark not because it's offensive necessarily -- I tend to agree with the sentiments expressed in the ASA's quote, but plenty of others feel differently. It missed the mark because the image of the tired, stressed out mom, doing it all herself, is pretty played out. That character has been worn into the ground, and I think most people are looking for something way more creative, and far less simplistic than what the ASDA churned out here.
Bing's 'Scroogled' Campaign
Most marketers pay more attention to optimizing for Google search than Bing. The same goes for paid search -- the big bucks are going to where more consumers flock -- Google. It's safe to say that, for a myriad of reasons, Google's winning the this whole search game.
So, what do you do if you're Bing? Launch a holiday campaign that makes you look like a petty, poor sport. Here's what Scroogled is all about:
The thing is, they have a pretty good point. But you know what makes you look like a total schmuck? Calling out your competitors, and picking on them. Dude, if you're better, show me. The proof is in the pudding. The cream rises to the top. You know, all that jazz. When your marketing centers around what your competitor is doing wrong, instead of what you're doing right, you just look petty. Let's keep the competitive warfare classy, people!
What 2012 holiday campaigns do you think missed the mark, or totally nailed it?



Stephenie 9:29 AM on December 25, 2012
Re: Starbucks ad review. While I agree in principle with what you're saying, the ad says he and his wife went every WEEKEND, not every day. So your math doesn't add up quite the same/fast. I think the real problem with this ad is that I can't relate. I know Starbucks wouldn't do that for me or anyone else. And if some employees actually did do this, wonderful, but Starbucks shouldn't take credit. Tooting your own "charity" horn like this is, well, distasteful. Most people help others out of the goodness of their heart, and want to remain anonymous. Would have been better if they had shown friends Derrell had met at Starbucks executing this gift.
Niene 10:01 AM on December 25, 2012
Keep creating marketing people love isn' t lways easy I guess
RAJARHATXPLORER 10:50 AM on December 25, 2012
Its a good one...
D.Dixon 11:02 AM on December 25, 2012
Starbucks commercial - First off I liked it; it was touching. Secondly, the fact that Starbucks wouldn't do this for me is irrelevant because this commercial isn't about me. It's about one Starbucks doing this one thing for someone. Thirdly, if you've ever planned and paid for your own wedding, you would know that it's financially tough for some time afterwards. Having loved ones miss that special day is a reality for a lot of people so how about you take that into consideration. Fourth, don't you think that the people who set up Darrell would have ASKED of his plans BEFORE planning this surprise? Seriously, have you EVER planned a surprise before? You ask questions without really asking questions...that's the whole point. As someone who agrees with you on the Bing commercial, I don't agree that this should be there. It's about the spirit of the season and good will.
Darren Fisher 12:39 PM on December 25, 2012
I agree with the Starbucks math error calculation and sentiment of giving. Is it out of the ordinary? Yes! That's what makes it special. The general person is not a cynic. For the most part, our culture is moved by acts of generosity that happen outside of the norm.
I think sometimes the critic works too hard to make a point and misses. Heartwarming stories don't generally miss.
Janet Aronica 1:17 PM on December 25, 2012
I totally thought the same thing about the Starbucks commercial!
Salem Stanley 9:23 AM on December 26, 2012
The problem with the Starbucks commercial is they are acting outside of the brand relationship. Most people (that I know) do not have this really personal relationship with Starbucks. It seems to be much more transactional. We stand in line, get overpriced coffee, leave. Brands need to understand what sort of relationship their customers what with them and act within that relationship. I don't want Starbucks baristas to know or care about my personal life.
Marc Pearson 2:34 PM on December 26, 2012
I would have to agree with these. Especially Bing's attempt to discredit Google. It clearly isn't going to work. Google has a hammer lock on the industry.
Web Hosting Elite 5:53 PM on December 26, 2012
You rounded up some interesting ones but I have to admit that I am ok with Scroogle! I use a lot of Google Services and was not happy when they recently made their Organizational Apps a paid service. I hope Bing, and others, can find creative ways to capitalize on that miss and will be sure to take advantage of free services they roll out. :)
Brandon 12:16 PM on December 27, 2012
I don't understand how you can call the ASDA's commercial bad because it enforces sterotypes but then say that Norton's commercial is good because you can relate to how the woman gets frazzled. They are the same exact concept with a different result, one gets it done and the other can't.
I personally liked the ASDA commercial because it shows how much work women do for their families and people don't realize it. Instead all they want to do is call it sexist. Even if it is a dad that takes care of the home you can't do this commercial with both a man and a woman. Even still, whether people want to believe it or not, the woman still takes care of most homes with 23% of woman being stay-at-home moms while only 3.4% of men are stay-at-home dads. I am not saying that dads don't help out, but instead of saying this is sexist why don't you give women credit for what they do.
Sources:
http://www.census.gov/newsroom/releases/archives/facts_for_features_special_editions/cb12-ff08.html
http://www.foxnews.com/us/2012/06/17/mr-mom-era-stay-at-home-dads-doubled-over-last-decade/
J 8:47 PM on December 27, 2012
Having been scroogled, I thought the Bing campaign to be clever and right on the mark. It reminds me of the old Apple vs MS commercials where the two CEO lookalikes duke it out.
Ryan 9:54 PM on December 27, 2012
Just a heads up on the Starbucks article and your points. It said he comes in every weekend, not every day. This throws the math off a bit and defeats your entire issue with the campaign.
Carol L 2:55 PM on December 30, 2012
The inclusion of Starbucks is off. It is part of the corporate culture for employees to take initiative to 'give back' to their community - a sort of pay it forward concept which was inspired by a customer.