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Does Your Marketing Team Generate Good Leads?

 

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pipeline

The other day, I wrote a blog post, which will never see the light of day. It was a rant in the purest form of the word "rant" about how most b2b marketing managers don't really care about the future of their company.

Yes. That's too extreme. 

But, as a salesperson who sells marketing software to marketers, it's pretty frustrating to me that most marketing managers do NOT have a pipeline of leads for their sales team. It's super frustrating for me when they aren't prepared to change the way they do things so they can fix this problem. Or when they don't actually think this is a problem. 

I was checking out our backlinks today and saw a few posts from BNET's Sales Machine blog. I realize I'm not alone in my frustrations, as you can see from their headlines:

The post that particularly struck a chord was the one about whether marketers produce good leads. Here's the highlight that struck me:

Jim Dickie of CSO Insights, speaking at the recent Sales 2.0 Conference, revealed the results of a survey of 600 sales and marketing groups. According to that research, the marketers think they produce 38 percent of the leads that actually turn into customers. Not surprisingly, sales pros think the number is smaller - only 23 percent. 

At HubSpot, atleast 95% of our leads are generated by marketing while the rest is referred by customers. A small % are referred from our new partner program with marketing agencies

I actually think - based on my experience talking to 1,000+ marketers in the last 1.5 years - that both of the numbers from CSO Insight's study are too high.

HubSpot is not in the norm. Most marketing managers that I speak with are NOT generating many leads for their sales team through online marketing.

The more shocking thing is that most companies don't even know whether their marketing team generates good leads:

Depressingly, there's no way to tell, because, according to Jim, most companies don't track leads through the sales funnel.

Yes, it's true.

After investing thousands, and in many cases millions, of dollars in CRM, most companies can't tell you if their marketing group is providing leads that end up producing business.

We know our referring source to visitor to lead to customer conversion stats because we do closed loop marketing.

Do you know your company's stats? What % of your company's leads were generated from marketing? What % of those turn into clients?

Photo: rickz 

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Posted by Pete Caputa on Fri, Feb 06, 2009 @ 07:20 AM

COMMENTS

Another great article Pete! We find the same issues with our clients as well when tracking leads sources & leads in their CRM system.  
 
This article also reinforces why marketing and sales departments MUST work together!

posted on Friday, February 06, 2009 at 8:23 AM by Michelle Berdeal


I am curious to know how your close rates vary for leads generated by marketing vs leads generated by referrals. I find that when you close the loop, marketing generated leads have a lower lead-to-close ratio compared to referral leads. Does that mean we should invest more in referral programs and less in new leads gen? Can businesses scale with that type of mix? Curious to hear your take.

posted on Friday, February 06, 2009 at 9:38 AM by Sam


Peter, 
 
 
 
A great article. In my experience, marketing is not measured on close ratios. But as we all know; what gets measured, gets done. Sales and marketing just don't seem to work together in most companies. 
 
How to change this behavior? Tie compensation to closing the loop.  
 
 
 
Sales people want to sell. Once the sale is closed they want to move to the next one. If their compensation is held back until they close the loop with marketing on that lead, it will change behavior. Same with marketing, if they can't report back how many leads were generated by the campaign, and how many leads became customers, restric compensation. 
 
 
 
Of course, this does require management directive and support. Which management? Why, sales & marketing of course! ;^)

posted on Friday, February 06, 2009 at 11:59 AM by Ray


Those BNET posts were completely worthless. The problem is lack of measurement, and therefore, accountability.

posted on Friday, February 06, 2009 at 12:04 PM by Tom Lewis


This confirms what I believed for many years. It doesn't really matter if you're a Fortune 500 or a small business. Marketing departments are usually out of touch with sales. Marketing dept tend to believe that whatever form of marketing they implement it will lead to sales in a non direct way. Marketing campaigns are rarely closed loop and feedback is minimal. Generating solid quality leads for sales people to close is not a goal of most marketing departments set for themselves.

posted on Friday, February 06, 2009 at 12:29 PM by Peter


One of the wonderful thing about Internet-based marketing is that it pulls all the bulls**t off the table. Are you getting clicks and are they converting? That's a much better question to ask than "do you five people in this focus group think that our logo is attractive?"

posted on Sunday, February 08, 2009 at 7:56 AM by Geoffrey James


Excellent article. Funny how some companies can not differentiate between an Ad and Marketing agency. The Ad agency will never show you how or be accountable for processing leads.

posted on Monday, March 09, 2009 at 7:15 AM by Al Brocious


good info Pete, for internet marketing newbie! must read

posted on Tuesday, March 24, 2009 at 11:55 AM by top5internetmarketingreview


Thought that I would provide a from the trenches marketer POV. 
 
Give me a break. Some sales people are fat dumb and happy and no matter what you throw out there for them the leads always seem to stink. 
 
Really both sides are responsible and in the end it's just a bunch of 8 year olds carrying out the good old fashioned blame game. I've seen sales obliterate perfectly good leads from the pipeline in order to sabotage marketing and drive up their closing numbers during periods when they needed it the most.

posted on Friday, April 17, 2009 at 11:48 PM by M


Comments have been closed for this article.