This article was writen by Katherine Derum, an inbound marketing specialist at HubSpot.
How will using social media or becoming social media optimized grow your business?
In a company meeting last week, Dharmesh Shah, one of the HubSpot founders, posed this question.
Before we talk about the future of social media, we need to take a step back and understand the search engines and how Google won the game.
In the beginning, AOL and Yahoo! were the early leaders. However, Google quickly came onto the scene and won the game.
How? When companies and people realized early search engines were looking at keywords and content, they began stuffing websites full of keywords that any prospect with a smidge of interest might be looking for.
This was great for the websites, but for the consumer these results weren't very accurate.
Google entered the market with a different approach: Instead of keywords, it used inbound links to sort its search results.
Since it's far more difficult to game the system with inbound links than with keywords, Google's system resulted in a more accurate search engine. The more accurate the results, the more consumers used the service, and the further ahead of the competition they surged. Today Google is so popular, and so far ahead of its competition that it's a verb.
So how does this relate to social media?
In our meeting last week, Dharmesh pointed out that Facebook is becoming more than just a social network -- it's becoming a search engine.
Imagine a search engine that could bring back results to the consumer based upon where they live, where they lived in the past, where they went to college, who their friends are, who they have in their network that have used the product/services they are looking for.
Turns out there's a search engine that's almost there. It's not Google, it's Facebook. If accuracy has won the game for Google, social connections may win the game for Facebook.
Imagine a consumer is in their buying research phase and they search for "Inbound Marketing" and the search results are delivered based upon the company in which people from their network have used or submitted to as a group member.
Now the consumer can take these results and ask the person in their network, who might have been a business colleague or friend they have long since spoken with, and ask for a reference. They can ask for the referral by sending a message or instant message all from the same platform and without having to know the person's updated contact info.
Not only are the results exceedingly accurate and convenient, but now your business can grow via viral word of mouth without constraints of space and time.
I'm not suggesting this is where Facebook is today, but if this is the direction social media is moving, the company who starts their business network now will be far ahead of the game.
The companies with the larger networks will have a far greater reach in the search results. The sooner a company starts their social media optimization, the harder it will be for their competitors to catch their reach.
Social Media is here to stay, so get SMO or lose the game.
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Lisa Almeida 10:45 AM on February 16, 2009
Great SMO point. I completely agree but extend one caution - newbies can construe this to mean quantity rules of quality.
If you are targeting a mass market audience - then a million connections is a great goal. But most small business owners will be better served by a more organic growth pattern, focusing on quality connections first, designed to feed and lead to quantity.
Dharmesh Shah 10:48 AM on February 16, 2009
Katherine: Great article!
An additional argument for the "get started sooner" idea is that in both SEO (and likely in SMO), there is some value given to the age/history of a site/individual's presence.
As SEO evolved, Google found it increasingly necessary to "discount" new domains because of the large inflow of spammy domains that had minimal consumer value. As such, those sites that had been around longer, tended to rank better, on average. I think this "aging" model will apply to social media as well. All things being equal, who would you trust on twitter or Facebook (assuming you didn't know them): Someone that has an obvious "history" online, or someone that just joined yesterday?
Energy Hoarder 1:32 PM on February 16, 2009
Thanks for another serving of useful advice. I know I’m a little late to the game, but my few local competitors have not even started!
Pete Caputa 2:25 PM on February 16, 2009
Hi Katharine. Back in 2004, a personalized search engine launched called Eurekster. I thought it was the future of search and launched a blog about it http://eureksterblog.blogspot.com/
5 years later, we really don't have search that is tailored around our individual interests. The problem is and will probably still be that "our interest" data is not easily found, crawled, indexed and organized. That's changing now, and facebook is probably the closest to doing it.
It'll be interesting to see whether social networks figure out how to capture larger pieces of the search market by providing better search results from personalization.
arthur 2:27 PM on February 16, 2009
terrific post. true thru and thru. i started a group of alumni at my old high school a week or so ago, so i actually started using facebook as a search engine for people. 5 times out of 10 the person i'm looking for will be found.
what i'm not clear on yet is whether ANY information beyond the actual profile page of a person gets indexed on google. perhaps i've not use dthe correct search string or keyphrase, but i have not seen any facebook content other than profile listings, fan page listings and group listings on google.
so the question i ask is.. how does one move beyond that?
Lauren 2:50 PM on February 16, 2009
Do you think that Facebook's new terms of service will impede it's social media marketing growth? Will companies want to post content that is their's, only to have it hijacked by Facebook?
Dan Tyre 4:49 PM on February 16, 2009
From a business context, most people would prefer to do business with a trusted resource. When I search Google, I get EVERYONE'S results which is ok for certain educational endeavors. But when I am looking to buy, I would prefer a more contextual recommendation and so naturally I will go to the folks who I am connected with in the flesh or on line. If you are not taking advantage of social networking in 2009, you are missing a huge opportunity.
Krisiti Milthre 5:02 PM on February 17, 2009
Excellent post. The concept of keywords and in-bound links were great. Thanks.