Imagine this: Your teenage son comes home from school one day with a big smile on his face, and announces he's accepted a summer job mowing lawns.
Needless to say, you're impressed. The summer hasn't even started and he's got something all lined up. What initiative! What great parenting! You've done well.
So you ask the logical next question: How much is he going to get paid?
At this point, your son starts squirming, his face turns red and he admits that he forgot to ask.
What!?!3#$%
How could he possibly agree to a job without knowing how much he's going to get paid? How could he not know this?! Where did you go wrong? Kids!
Spare the indignity. Adults -- particularly adults in online marketing -- do this all the time. They do endless hours of SEO , blogging and social media work, driving people to their website -- then fail to find out how many of those website visitors actually convert to customers. Just like your teenage son, they work without knowing how much they're getting paid.
The worst part of the story? The information they're missing isn't hard to get. You just have to track the right things. Specifically, you should think of your business website as a funnel like the one in the image below.
Here's what you should be measuring in this funnel:
Website Visitors -- Website visitors are at the top of the funnel. These are the people you've attracted to your site via channels like your blog, social media and search engine optimization.
Leads -- Leads are the website visitors who express interest in your product by submitting information on a landing page . Maybe they fill out a form in order to download a white paper. Maybe they requested an demo. Whatever it is, these people are potential customers, and you have more information about them than you have about your website visitors.
Customers -- These are the folks who pay you. If you're not already tracking them, you're in trouble.
Conversion Rates -- This is the percentage of website visitors that converts to leads and the percentage of leads that converts to customers. This is important to know because you need to understand where in the funnel you can improve. Are you better at converting leads to customers? Or visitors to leads? The answer to that question will help you determine where to focus you energy and how to drive more sales.
Channel-Level Funnel -- This means tracking everything above (the funnel) for each channel. How many website visitors, leads and customers do you get from organic search traffic? How about from your blog? And what are the conversion rates for each? The answers to these questions will help you determine which channels to focus you marketing reasources on.
What do you think? Are you tracking this funnel? If not, what's stopping you?
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Photo:
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studio1c 9:51 AM on May 18, 2009
Excellent information I will be sure to share with my clients!
Brian Thomas Clark 11:17 AM on May 18, 2009
Great information. When it comes to the kind of tracking you discuss, I assume Google Analytics falls into the category of "Tools." I currently use Google Analytics but is there another tool you would suggest to track leads, customers, conversions, etc.?
AlisonKW 12:26 PM on May 18, 2009
Thanks for the info. I just started working as a freelance advertising consultant, and my first task is to work on SEO for the Web site of a local dog grooming business. I will definitely be checking out that seminar.
Ngoc le the 9:22 PM on May 18, 2009
Please help me how I can advertist my web site on google for free? how can I work for my web site get higher raking? thank you so much
Atul Chattterjee 5:19 AM on May 19, 2009
There are websites in which there is no lead generation being done and no sales. How could one define conversion in those cases? (These are company websites providing a whole lot of information about themselves.)
Rick Burnes 1:35 PM on May 19, 2009
Hi Atul. Great question. I think the question is, "what are these other site's goals?"
You're absolutely right that a lot of businesses are trying to accomplish things on their website other than leads and sales. But surely they're still trying to accomplish something, so you need to measure your conversions towards that alternative goal.
Manuel Keppeler 5:14 PM on May 21, 2009
Rick, great article!
I was doing a bit of SEO for a Restaurant that is situated in the bottom of a large hotel. Through the better ranking in Goggle I definitely drove more people to the site but how do you measure whether they than later actually eat in our restaurant or not? Questionaires and quizzes in the meneu site or engagegment in blogs (which the management was reluctant to get implemented)?
Thanks heaps
Rick Burnes 6:05 PM on May 21, 2009
Manuel, That's a great question, and, to be honest, I don't have a good answer. I reposted the question in our new forum on inboundmarketing.com: http://www.inboundmarketing.com/node/324
Check there a couple times to see if anybody comes up with a good answer (might not get one right away).
Rick
Justin 6:04 PM on June 09, 2009
Great information Rick. Thanks for sharing.
Andreea Schneider 2:21 PM on July 06, 2009
I run a social network in the Portland Metro Area. We have built an online community, which is active, compelling and always growing.
The website's "product" is the community, which is a strong local niche of people who love dogs.
Managing a social network on a daily basis is different than managing a company website or blog.
While we are different we also face some of the same issues. I'm interested in learning from other people who are actually managing a social network, an entity by itself.
Thanks,
Andrea
Belinda Cook 9:53 PM on July 06, 2009
As a new company providing techniques for success I've been on a steep learning curve in relation to social media marketing, and your advice is golden.
gerard 4:16 AM on July 21, 2009
helpfull information thank you guys
Andrea Schneider 9:10 AM on August 11, 2009
I think your comments are quite astute. I asked this in a comment above, and I really would love your feedback. How do you think this would work when you have a social network, as I do?
Most people are trying to sell something, we aren't. However, I'm just like that teenager. I've taken a job, in fact it costs me a ton of money to run, and I can't figure out how to make any money to pay for it.
By writing this down I can see I'm nuts. Do you have any advice for this situation?
Thanks