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Join the Fan Club: Facebook Fan Pages are Better for Business than Groups and Profiles

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      Smaller Businesses are now looking to join the world's largest social networking site, Facebook, to access and attract new customers. But what should they do when they arrive? Should these businesses set up a profile, a group or a fan page to establish their brand?

How are Facebook Fan Pages different than personal profiles and groups?

Facebook Fan Pages are interactive pages that enable users to share your business and products with other Facebook users. They typically include a wall, photos, a discussion board, an information tab and Facebook applications. These pages should be set up using a personal profile to receive full functionality but can be managed by multiple administrators, who remain anonymous to fans that join the page.

Facebook Profiles are used to represent an individual and are held under an individual's name. According to Facebook's Term of Service, each profile on the site can only be used by one individual. Users can receive and write wall posts, post bios, videos, and photos, and install applications.
Facebook Groups are similar to Fan Pages but are geared more toward informal communities of people that share a common interest. The members of these groups are not necessarily looking to learn more about the business or new products. Due to size and security limitations, interaction with group members has constraints. Only groups with fewer than 5,000 members can send email blasts; thus, its members are not updated as regularly as Fan Pages. Additionally, group members are more difficult to access because mutual acceptance is necessary to participate in a Facebook Group.

Why are Fan Pages the best for businesses?

      Creating a fan page is the optimal way to represent your business on Facebook because it is the most viral of the three. When someone becomes a fan of your business, that information is posted on their wall, exposing your business to their friends too. Moreover, when fans interact with the Fan Page, stories that are linked to your page are passed on to their friends via News Feed. One of the most valuable features is that businesses can send "updates" about new products and content to fans and the brand becomes even more visible.

      Fan Pages also pass along more SEO credit because the pages are public. Since logins are not required to view Fan Pages, search engines can index the page. The page can receive facebook.com link credit. When social networking platforms, like Facebook, are linked to a company's web page, the Fan Pages can channel more prospects throughout the network.

      Lastly, Facebook Fan Pages are easy to set up and manage. Facebook Fan Pages also give you access to data that can be used to target and monitor your prospects online. This information is extremely valuable in courting potential customers.

5 Tips for Interacting on Fan Pages:

1. Be Authentic: Don't always try to push your products and services on people. Start a relationship with visitors.
2. Provide interesting content: Frequently update content so updates constantly appear on walls of members.
3. Tell your story: Share how the business came about and what is going on now.
4. Control your page: Clearly state your policies somewhere on the page so your site does not get spammed.
5. Get a vanity URL: help with branding by putting the business  name right in the web address.

 Photo by 2 dogs


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Posted by Rory Stanton on Sat, Jun 27, 2009 @ 02:43 PM

COMMENTS

Have to be careful about the SEO thing since not ALL of FB Public Profiles (the new name for Pages) are SEO-friendly. For instance, FB slaps the nofollow tag on all the links on a Page's Info tab. This is where a business would put all their links to their various external sites, by default.  
For example, check out this image from one of my clients' Facebook Page Info tab: nofollow tag on Info Tab

posted on Saturday, June 27, 2009 at 3:20 PM by Cappy Popp


This is a great post Mike... 
 
just getting started with our Fan Page!  
 
Join us... 
 
http://www.facebook.com/pages/businessethos/84023957044 
 
@businessethos

posted on Saturday, June 27, 2009 at 4:50 PM by businessethos


Great post Rory. I regularly have clients ask me about the different ways to set up a business presence on Facebook and this is an excellent synopsis. 
 
One additional piece of information that might help the readers here is that a fan page cannot have a vanity url unless it has a minimum of 1,000 fans.  
 
That's a pretty high number and it shows why starting now to build a presence makes sense - you never know what will come down the road and you'll want to be ready for it.

posted on Saturday, June 27, 2009 at 6:28 PM by David Nielsen


Glad you pointed out the nofollow example. The best way to get direct links back to your site from your FB page is to use FBML either on your wall page -- the left column allows FBML boxes or on a separate tab. 
 

posted on Sunday, June 28, 2009 at 2:02 PM by Doug


Excellent post. 
You hit the nail right on the head here and a lot of people will benefit greatly from this. 
Thank you. 
John Dufresne

posted on Sunday, June 28, 2009 at 2:40 PM by John Dufresne


Great post. 
I have just started a fan page, but having a little difficulty setting it up right, and not sure how to 'link' to it. 
BTW you need only 100 fans now to get a vanity URL, which I think is a must. (100 shouldn't be to hard). 
Thanks, 
Chris

posted on Sunday, June 28, 2009 at 7:20 PM by The Profit Wizard


Chris, 
 
The links below should offer some help in setting up your page and linking to it from elsewhere on the internet.  
 
http://www.facebook.com/advertising/?pages  
 
http://www.facebook.com/pages/manage/promo_guidelines.php

posted on Sunday, June 28, 2009 at 10:22 PM by Rory Stanton


Update: Tonight at 11:59P EDT the Great Vanity Facebook URL Landgrab began... If your Public Profile (i.e. Page) has > 25 Fans you can go to http://www.facebook.com/username to claim your own vanity URL. Good luck! 
 
It seems to be taking a while to propagate to all servers so be patient and if someone squats on your IP you can use the IP infringement form here to get your brand URL back...

posted on Sunday, June 28, 2009 at 11:37 PM by Cappy Popp


I asked for a vanity URL for my fan page and got it, without 1000 fans.www.facebook.com/allthingsjeep 
 
But I can't figure out how to get the Information Box on the left section of the page. Is my page not really a fan page?

posted on Monday, June 29, 2009 at 9:30 PM by Jean Wnuk


Thank you so much for this post, as well as everyone who commented. I began using facebook purely for personal reasons, but now am linked to many of my clients and find that it is a great way to show my personality a little more. All the other social networking sites I am on are very business focused and this is a great way to combine both business and personal. Since I am the owner of my design firm who I am, really is who the business is. 
 
Thanks again,

posted on Saturday, July 04, 2009 at 10:28 AM by Tanya - Scottsdale Graphic Designer


We have just set up our FB public profile - it is slightly confusing but I now realise I need to link a personal profile - thanks for spelling that out.

posted on Monday, July 06, 2009 at 4:48 PM by Lucy Swanson


I just can't seem to get my fan page to do anything. How do I update it, add new albums, show what's new or send out notices???

posted on Thursday, July 30, 2009 at 5:53 PM by Carolyn Grisham


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