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Be a Publisher -- But Don't Use the Publishing Industry's Metrics

 

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For decades, companies relied on PR pros and advertisers to get their marketing messages out into the world. Now, many companies have developed media-sized audiences themselves through their own blogs and websites, and they do not need to rely on paid placements.

It is wonderful that new marketers have converted to inbound marketing by becoming publishers; however, many still need to transition away from measuring their success in the metrics of the media industry, page views.

Media companies rely on page views because they're easy to count, and because page views are the metric of monetization -- advertisers like to buy blocks of them.

But page views are not as useful for business blogs. Business blogs are monetized by readers who convert to leads and sales, so these are far better metrics to track. 

In addition to inappropriate use of page views, many business bloggers use metrics that lack specificity. "Hits" is at the top of this list. Unless you're playing baseball, a "hit" has no specific meaning. It is a vague term that could refer to visitors, pageviews or clicks. If you are limiting your success measurements to hits, you are not at all thinking about your conversion or customer aquisition. 

It is also a mistake to use "visits" as a primary success metric. Reporting on number of visits can be very misleading. For example, a single person could have visited your website 300 times. You may have 600 visits from only two people. Instead, focus on visitors. Visitors can convert into leads. Anonymous visits cannot. 

So what measurements should you use to analyze the performance of your blog or website? Why inbound links, comments, visitors, leads and customers, of course!

What do you think? Are there any other measurements that are irrelevant to business? 

Flickr Credit: bawoodvine

Posted by Rebecca Corliss on Tue, Jul 28, 2009 @ 07:22 AM

COMMENTS

Avinash has some good metrics for blogs. Score the amount of interaction. People only visit a blog quickly. So track repeat visit audience and comment ratio. Plus and contact, competitions or conversions. This is now your power to engadge and convert.  
 
For business look for items of content people want to share and the amount or referers and social media and email linking to pages as showing how much your valued. 
This is the amount of power people will move to recommend and take your sales.

posted on Tuesday, July 28, 2009 at 8:18 AM by Tristan bailey


Agree with Tristan's thoughts. One challenge with measurement too is the people who read off your actual site - RSS feeds, email subscribers, etc. To that end, the second part about the amount of sharing of your content (as opposed to interaction on your site) becomes a handy thing to start measuring.

posted on Tuesday, July 28, 2009 at 8:43 AM by Susan Villas Lewis


The most meaningful metric to me as a "publisher" of content on the web is the outcome of it. The connections I make. The doors opened. The authority it adds to my website. The exposure I get. The credibility I received (or not). All these possible outcomes (and more) are what I measure on an ongoing basis. I never stop measuring. 
 
BTW, I agree with your criticism of the word "hits." But, I would've rather enjoyed a photo of the Tampa Bay Rays. They beat your Red Sox for the ALCS last year. Remember? :)

posted on Tuesday, July 28, 2009 at 11:03 AM by Bernie Borges


The average time on a page is one thing I like to look. If visitors are spening 2-3 minutes on a certain blog post I can be sure it's getting read, while if they are bouncing after 10 seconds, I know they are not hanging around.

posted on Tuesday, July 28, 2009 at 11:18 AM by Bryan


I agree with Bryan. We try to find out how long people stay on the page too. Also, amount of clicks on website vs. physical contacts (e-mail, phone) is nice info too.

posted on Tuesday, July 28, 2009 at 4:52 PM by Justin


One other metric some like to use is number of comments (especially when talking about blogs).  
 
Number of comments is in no way relevant metric of success. If you have visitors, focus on converting them, don't worry about the comments, comments will come with time, and as time passes, community will be built around your site and you will receive much more comments from community members (regular visitors) then you would via first time visitors.

posted on Wednesday, July 29, 2009 at 7:48 AM by Toni Anicic


hey - that download kit button does not work?  

posted on Thursday, July 30, 2009 at 3:19 AM by Anna


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