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The Reverse-Marketing Twitter Checklist: 8 Steps to Marketing Success on Twitter

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This article was written by Jeff Machado, an Inbound Marketing Implementation Specialist with Modern Marketing Support, an Internet Marketing Virtual Assistant company.

One of the hardest things about marketing on Twitter is that it doesn't even look like marketing.

In fact, the closer you watch those who have made a success using inbound marketing techniques, you'll see that it seems that they're not doing much of anything at all. Sure, they're talking to people and sharing some great resources, but that can't be marketing ...

But it is marketing - and it's a powerful kind of reverse-marketing. It's relatively easy, it's fun, and it's really effective.

Looking for ways to tap into this almost effortless style of business promotion? Here are eight easy steps you can follow:

1. Choose Topics Outside Your Niche

As hard as it may be to swallow, you are not your niche. A niche is something you have. But it is not who you are. Choose 5 other things you could possibly Tweet about. On my list are cooking, origami, personality tests, colors, and office supplies. Find more opportunities to Tweet and talk about other things than what your business is. Getting people to like you first is a great place to start on Twitter.

2. Define the Personality You Want To Reach

Thanks to David Meerman Scott, we have the concept of buyer persona and a method for applying it to marketing. Thanks to the Myers Briggs Type Indicator, we have a tool for getting inside that buyer persona's mind. It was easy for me to choose ENFPs (Extraverted, Intuitive, Feeling, and Perceiving) as my target market. They're the types who get lots of ideas and are natural entrepreneurs but struggle with things like internet marketing implementation. 4 little letters can give you a lot of potential Tweet ideas.

3. Use the Search Button at Least 3 Times Per Day + Tweet at Least 15 New People

Lots of Twitter help articles will say "Join the conversation!" but if the people you're following don't seem to engage in conversation and only promote themselves or send out quotes for Re-Tweet bait, what are you supposed to do? That's where the search button comes in. Search for something you're interested in. Find someone you'd like to talk to. Then repeat as much as possible. Use your @ function more than anything else. Engage, don't broadcast.

4. Ask 5 Questions on a Daily Basis

Once you start to find more followers, just ask questions. Will they always get answered? No. But did it cost you a ton of money to ask? Absolutely not. You can't take it personally if no one answers the first time around. But if you're focusing on your buyer persona, you get closer to getting inside their mind. You'll know you're asking the right questions when you start to get responses. Easy to do, easy to measure.

5. Answer at Least 3 Questions Daily

The fewer questions someone has on their mind, the more at peace they are. Questions, especially ones that don't get answered, are the things that keep us up at night. Though it might seem extreme to say, it's very likely that anytime you answer someone's question via a Tweet, you're helping them sleep better at night.

6. Send Out 10 Useful or Entertaining Links (But Be Sure To Track!) Every Day

While desktop applications like TweetDeck or Twhirl offer convenient URL shortening, they are not necessarily the best. You're missing out on one of the best features of Bit.ly and other URL shortening tools like it: click tracking. This is the simplest way to find out if you're Tweeting things that your Followers actually want to know about. Just sign up for Bit.ly's service and Tweet from there when sharing articles and blog posts.

7. Share at Least One Blog Post, Article, or Video Per Week

There are so many options for connecting your blog posts, articles, videos, and all your content to your social media venues. But self serving promotional content just doesn't cut it. Remember the question theory? Use it to your advantage. Think of the questions your target market (or even better, your buyer persona) has and make sure your content answers those questions. Provide content that makes it easier for that person to sleep at night.

8. Test a Different Landing Page from Your Twitter Profile Weekly

If you're doing everything above, you're getting closer to people being more interested in what you have to offer. What will they find when they visit you? Are they going to know exactly how you're going to help them sleep better at night? If not, you need to create landing pages that express just this. As with all good landing page practices, keep on testing.

So what do you think? Is Twitter about as reverse-marketing as it gets? And what other ways are there to measure your success on Twitter? Let's get the conversation rolling in the comments.

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Posted by Rick Burnes on Thu, Sep 17, 2009 @ 06:57 AM

COMMENTS

Hey, thanks a million Jeff. This is one of the best set of practical tweet tips I've come across. Me thinks I qualify as your target personality :)

posted on Thursday, September 17, 2009 at 7:53 AM by Lisa Almeida


Hi Jeff 
Nice article. I like the point about going outside your niche, hadn't thought about that as my Twitter focus has always been work related. I think the goal of engagement is key - getting people to respond, replying to threads, joining in conversation etc gets people's attention better than impersonal messages. These tweets have a place but as part of an overall communication, not the sole element. 
thanks 
james

posted on Thursday, September 17, 2009 at 7:57 AM by James Gurd


This is an excellent article that gives great actionable tips. Thank you!

posted on Thursday, September 17, 2009 at 8:03 AM by Joe Machuta


Thanks Hubspot for publishing this article! I really appreciate it.  
 
I wanted to note that you don't need to worry if you can't implement all of these things at once. I'd suggest keeping a checklist by your computer to remind you of these things - something to shoot for rather than something to feel guilty about if you don't do it.  
 
@Lisa The funny thing is, I qualify as my target personality too! I have the same problems sometimes but my awareness of it helps a lot.  
 
@James That was the biggest leap I made when getting involved on Twitter. I always thought it was about posting my blog posts, my articles, and my thoughts on everything. But then I realized I was getting bored of that and wanted something real to talk about. My Twitter experience and what I felt I was getting out of it increased many times over.  
 
@Joe Make sure to put some of them to use. It's all about experimenting.

posted on Thursday, September 17, 2009 at 8:25 AM by Jeff Machado


Jeff, 
 
You've struck gold with the concept of defining buyer personas using Myers Briggs. Successful marketing and sales requires a basic understanding of psychology and it's great to see someone use it in this manner. 
 
I've read a lot of Twitter tips lately and yours is definitely one of the best. Thank you! 
 
Luke

posted on Thursday, September 17, 2009 at 8:38 AM by Luke Brown


Hi Jeff, 
This is great advice. Number 3 is my favorite because I don't think people use the search function enough. Definitely a great way to meet new people. This is a great article!

posted on Thursday, September 17, 2009 at 8:38 AM by LaTosha Johnson


I believe a really good way to measure your success on Twitter is to count the retweets. You can easily see what kind of content you tweet gets retweeted a lot and try to serve some more of these goodies to your followers.

posted on Thursday, September 17, 2009 at 8:49 AM by Toni Anicic


Very helpful checklist. Twitter is a resource that I haven't gained much traction with. I'm sure these ideas will help. Really liked the tip for using "search" to find "topics" to tweet about.

posted on Thursday, September 17, 2009 at 8:50 AM by Keisha


Ok, I'm slow today. #3 intrigues but don't know if I follow. I get the search part but can you be more specific on the rest? Once you find someone you suggesting following them? Direct message? And explain using the @ function. Thanks. I'll wake up soon.

posted on Thursday, September 17, 2009 at 9:43 AM by bob nunn


OMG?! WTF?! Are you seriously telling people to be deceptive in their reasons to "like" you? When did selling your services go this direction? First, when did your services get to be SO bad that you have to talk first about origami?! Seriously, the way to properly execute social media marketing through twitter is to align yourself with the "why" intangibles/features of your brand. There is NOTHING WRONG with your product or service. This is probably the MOST bogus blog post and most-ill intended guide I could have read. I think I will blog about this myself. YIKES.

posted on Thursday, September 17, 2009 at 10:13 AM by Carmen Krushas


Solid article, I like the idea od simply engaging in great converstaions and building from there. It's simple, in fact so simple, most people miss it!

posted on Thursday, September 17, 2009 at 10:15 AM by Darrin


Jeff, thank you so much for this article. I only recently started using social media to market my business and I wasn't sure what I should actually be doing! This is a great list for those of us who just don't know where to begin.  
 
Thanks again!

posted on Thursday, September 17, 2009 at 10:18 AM by Brianna Young


@bob nunn It's actually a good question! If someone is talking about something you enjoy and it seems like they're participating and talking to people, I would go ahead and follow them for sure. You never know what other interests you might share or how you might be able to help that person in the future.  
 
As far as using the @ function - I just mean replying to them. If they're talking about a book you like or one of your hobbies, start the conversation right then and there.  
 
@Luke Thanks. Just reading about the descriptions can tell you a lot about a person. You have to know where the person is coming from, what their objections are, what their aspirations are - it all comes into play.  
 
@LaTosha - I agree. There's so many interesting conversations going on at any point that you won't know about until you go looking for them. That's why the Search button is such a savior.  
 
@Toni It is a great indicator for sure. That's a whole blog post in itself! 
 
@Keisha The amazing thing about Twitter is that results come when you just don't expect them. Being interested in what other people have to say and talking to them about it - something you do in real life every day - can make a huge difference.  
 
 
 

posted on Thursday, September 17, 2009 at 10:25 AM by Jeff Machado


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@Carmen You bring a serious and valid point. I wrote this blog post because I was having a hard time motivating myself to even go on Twitter. Every time I would sign on, it would just be people sending out the same quotes, asking me to get 1000s of followers, slapping some guru on the back, and just things that had no appeal to me whatsoever.  
 
So, it wasn't about being deceptive at all. It was just to motivate myself to actually show up. I love what I do and how I help people but every Tweet I send out doesn't need to be about that. It would bore everyone for sure.  
 
There's tons of people who do what I do and my personal view of myself is that I'm a geeky guy with interests outside of marketing. I just want to show who I am.  
 
I have to say that I'm glad you spoke up about this! It's good to be challenged in our thoughts and I really appreciate it.

posted on Thursday, September 17, 2009 at 10:38 AM by Jeff Machado


Fabulous post emphasising why it's important to not just talk but listen on twitter. It's not a fast process - for me it's more about the journey than the a-b of the fast track destination

posted on Thursday, September 17, 2009 at 10:53 AM by claire


Thanks for the information. Bit.ly is amazing - just signed up!

posted on Thursday, September 17, 2009 at 12:30 PM by Matt


Thanks for the tips, I just signed up with Bity.ly. Am still working through using social media for my business. Thanks again.

posted on Thursday, September 17, 2009 at 6:57 PM by Lisa Tholen


My question is if there is room for non-random twitter pages out there. I have heard for example that Dell's twitter account is very successful and has sold them a ton of computers, but (I am guessing) isn't full of "personal' content. Where is the trade-off? Do you have to be a certain size or can a small web design/seo company get away with NOT being personal?

posted on Thursday, September 17, 2009 at 11:42 PM by Timothy Jones


Great post Jeff. I particularly like the emphasis on not being overtly self-serving and sharing good content, asking and answering questions, etc.

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posted on Sunday, September 20, 2009 at 11:41 PM by ugg sale


Great article, thanks for sharing! I just need to take action now...

posted on Monday, September 21, 2009 at 8:23 AM by Marketing Meerkat


Jeff, thanks so much; Item 3 is so helpful! You must be right on with Item 2, because I'm one of those ENFPs you were looking for.

posted on Thursday, September 24, 2009 at 11:56 AM by Tara Shadowen


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posted on Friday, September 25, 2009 at 10:25 PM by erg


Very nice article jeff...right to the point, and it's realy i want it.

posted on Tuesday, September 29, 2009 at 9:25 PM by Rosadi


Great tips. I use Bit.ly all the time and never realized that you could track clicks. This will be helpful to find out if I am posting relevant and interesting topics for my target audience.

posted on Friday, October 16, 2009 at 3:31 PM by Fallen Idol Studio


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