COMMENTS
Great article Carol. All good points, especially the last one about engagement.
Excellent points-right on target with what we're advising our clients right now as well! Thanks for your great articles!
Elizabeth Harrington
New Media Marketing Strategist
http://newprimetime.com
Thanks for writing this. I just recently saw a local restaurant that put up a page for their business as a regular profile. Even though a lot of people are on Facebook, not everyone is. I wondered how new customers would find them. You have made a lot of good points.
Well, at least the client is thinking in the right direction! They are embracing social media. ;)
But yeah, I generally find it hard to disagree with the Hubspot folks. So have a good night.
From Mongolia with Love,
An internet marketer in Ulaanbaatar,
MC
Good thoughts- Two additional thoughts:
1) ownership of your blog: be careful, blogspot (now Blogger) does not let you move your content. WordPress does;
2) many bosses don't understand that you have to be subscribed to Facebook to see any other Facebook entry, so you ability to be "searched" is limited to the audience within Facebook (i.e. teens).
I think using social media tools such as Twitter & Facebook are most certainly useful and allows for interactions with the brands clientele for customer service, coupons, updates about the brand, press releases, and much more.
Although having a separate website will do several things: 1. Allow for full control of the branding and tools available (such as a blog, more full featured CMS, or even static websites). 2. It provides a connection to the social media websites such as Twitter and Facebook Fan pages as well as providing authenticity and more traditional web features. 3. What to do if Twitter or Facebook eliminates these features, or begins charging for what is currently free? This puts the company in between a rock and a hard place.
http://twitter.com/brianjking
Cheers!
Great points in this post, Carol. Small business owners need to understand that Facebook is a closed system, and you are bound by their terms & conditions when publishing to it. Facebook can change its rules whenever they want, so be careful about using it to post content exclusively. All that great content is only helping Facebook's search traffic, not your company's.
Small B2C businesses on a tight budget or without the time to spend on all the social networks might consider
www.CloudProfile.com. I haven't used it yet, but it appears to have great value, especially for the small local business.
Thanks Carol for putting this as a post... You made my day... I am going to put this out to my clients...The client is still not moving towards a website and still has not taken our advice on the Facebook Profile to a Facebook Page.
I think it's also important to consider if sites like Facebook and your company make conceptual sense being together.
Restaurants, bars and sports teams, for example, make sense to me because they provide leisure entertainment.
Computer component manufacturers, banks and hardware stores don't. They just don't "fit."
Agree? Disagree?
Carol,
You make great points. When you think about the "Hub" in HubSpot, you're really talking about your website. All of the social media channels are there to cross-promote your great content posted in your blog and on your site. The point of the whole exercise is to collect leads and convert them to customers. Without that, traffic is, well, traffic and nothing else. Facebook and the other social media sites won't let you optimize your content with keywords, track progress and analyze lead conversions. That's why HubSpot rules.
Would facebook really just delete a companys profile? Did they ever do that? I was going to suggest doing this to a friend who just started a business, but this got me thinking..
Businesses need to create a Page not a profile.
@onlinebroker, unless the company is a terrorist (http://bit.ly/17xcXq) there should be no worries of a fan page being deleted, unless the company is blatantly breaking Facebook's terms of use in some way. The concern is that Facebook owns all the content on a fan page, and you can't necessarily take that with you except with the facebook widgets. Hope that helps.
Well said. Mulri-channel engagement is the key to success
Great points!
Both search engine traffic and social media traffic are important. They are like two horses pulling the carriage, so why would someone want only one horse to do the job when two can do it much better?
Also search engine traffic are more targeted and passive but takes more time to build it up while social media traffic is more active and immediate. They each have strengths that make up for each other's weaknesses.
Carol,
That was a great post. I definitely think having a page on Facebook is good for a business. However, it's definitely a bad idea to have it be the only page. In addition to all the factors mentioned in the article and comments, there's also the issue of web statistics/analytics. How can a business analyze the effectiveness of their page, by number of fans?
Kim
Parthenon Promotions
Hi Kim,
Facebook Page does provide some analytics beside number of fans, such as number of unique visitors, photo views, video views and also an interaction score.
I think the issue of no being in control of own data is a more important concern beside many others.
Willy Lim
NetProfitQuest
Willy,
You're absolutely right about the control of content being the main issue. And thanks for pointing out the analytics...I just created a new page and they have improved a LOT since I tried them out last.
Great article. Many great points. Facebook while vast doesn't allow enough control.