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Thinking About Using Facebook as Your Company Webpage? Think Again!

 

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With all of the social media options available to us, it’s very easy to get swept up in the excitement and abandon traditional online marketing tactics. Suddenly the "enhancement" to your web presence becomes your entire web presence.

Is there really anything wrong with this? Is it okay to use social media sites in place of a standard website?

Facebook, Fan PageThis is what InboundMarketing.com member Kim Kolb recently wondered. Her client, a restaurant and bar, was using their Facebook and Twitter profiles to spread the word about their business in place of a standard website. Kim reached out to the InboundMarketing.com discussion forum members to ask “… as much as I do think a website is necessary [what are] some thoughts from the community? I think that all their social media and networking would enhance a website …”

Here are the top take aways from the forum:

Owning Your Own Content Is Vital

By solely using Facebook, Kim’s client is giving up a lot of control over their content. As user Bee Hobson points out, Facebook states that "Profiles can only be used to represent an individual, and must be held under an individual name." If Facebook finds that a business is doing just this, they can remove the profile and wipe out the bulk of the company’s online presence.  Not to mention that Facebook or Twitter could make site changes that negatively impact a business and there’s nothing that the user could really do about it.

Bee suggests that businesses create a blog on a custom domain as part of their online strategy.  This way not only do they own all the content they are creating and are still building a community, but they can use the blog entries to feed their Facebook and Twitter pages. The effort they have to put into the blog is balanced by the time they’ll save on other sites.

Let Your Creativity Shine

A creative, well-built website says a lot about your business. But, as HubSpotter Rick Burnes points out, with Facebook and Twitter you have to operate within their platform, and there’s only so much that you can do with those tools. No matter how much time and money you spend, there are always limits.

Instead, use these resources to build a website. If finding someone to build the site is an issue, there’s also the option of using a CMS.

All that said, this doesn’t mean that you should totally abandon Facebook. Instead of a personal profile for the business, consider creating a Fan Page. Pages have unique features that allow Fans to further engage with the business more than a simple profile allows. If allowed, users can post pictures, comments, start discussions and more.

Don’t Underestimate the Value of Search Traffic

Facebook and Twitter only allow for so much search traffic to occur. And often times, those customers that seek out a business’ profile on Facebook already are familiar with it – it’s great to engage your current customer base, but what about new customers? How do they find you? Having a website and building landing pages are vital to increasing your search traffic and leads.

In conclusion, while Facebook is a great tool to use as part of your online marketing strategy, it’s not the be all to end all. And, as InboundMarketing.com user Bee Hobson says “the world is spinning towards inbound marketing, no longer can we just tell consumers what they want,” we have to engage them in multiple ways on multiple channels.

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Posted by Carol Ortenberg on Fri, Sep 25, 2009 @ 09:05 AM

COMMENTS

Great article Carol. All good points, especially the last one about engagement.

posted on Friday, September 25, 2009 at 9:28 AM by Jeanne


Excellent points-right on target with what we're advising our clients right now as well! Thanks for your great articles! 
Elizabeth Harrington 
New Media Marketing Strategist 
http://newprimetime.com 

posted on Friday, September 25, 2009 at 9:28 AM by Excellent Harrington


Thanks for writing this. I just recently saw a local restaurant that put up a page for their business as a regular profile. Even though a lot of people are on Facebook, not everyone is. I wondered how new customers would find them. You have made a lot of good points.

posted on Friday, September 25, 2009 at 9:51 AM by Joe B. Wharton


Well, at least the client is thinking in the right direction! They are embracing social media. ;) 
 
But yeah, I generally find it hard to disagree with the Hubspot folks. So have a good night. 
 
From Mongolia with Love, 
An internet marketer in Ulaanbaatar, 
MC

posted on Friday, September 25, 2009 at 9:55 AM by Mergen, WebGuru


Good thoughts- Two additional thoughts: 
 
1) ownership of your blog: be careful, blogspot (now Blogger) does not let you move your content. WordPress does; 
 
2) many bosses don't understand that you have to be subscribed to Facebook to see any other Facebook entry, so you ability to be "searched" is limited to the audience within Facebook (i.e. teens). 
 

posted on Friday, September 25, 2009 at 10:00 AM by Melissa


I think using social media tools such as Twitter & Facebook are most certainly useful and allows for interactions with the brands clientele for customer service, coupons, updates about the brand, press releases, and much more.  
 
Although having a separate website will do several things: 1. Allow for full control of the branding and tools available (such as a blog, more full featured CMS, or even static websites). 2. It provides a connection to the social media websites such as Twitter and Facebook Fan pages as well as providing authenticity and more traditional web features. 3. What to do if Twitter or Facebook eliminates these features, or begins charging for what is currently free? This puts the company in between a rock and a hard place.  
 
http://twitter.com/brianjking 
 
Cheers!

posted on Friday, September 25, 2009 at 11:04 AM by Brian J King


Great points in this post, Carol. Small business owners need to understand that Facebook is a closed system, and you are bound by their terms & conditions when publishing to it. Facebook can change its rules whenever they want, so be careful about using it to post content exclusively. All that great content is only helping Facebook's search traffic, not your company's. 
 
Small B2C businesses on a tight budget or without the time to spend on all the social networks might considerwww.CloudProfile.com. I haven't used it yet, but it appears to have great value, especially for the small local business.

posted on Friday, September 25, 2009 at 11:09 AM by Daniel Lynton


Thanks Carol for putting this as a post... You made my day... I am going to put this out to my clients...The client is still not moving towards a website and still has not taken our advice on the Facebook Profile to a Facebook Page.

posted on Friday, September 25, 2009 at 11:35 AM by Kim Kolb


I think it's also important to consider if sites like Facebook and your company make conceptual sense being together. 
 
Restaurants, bars and sports teams, for example, make sense to me because they provide leisure entertainment. 
 
Computer component manufacturers, banks and hardware stores don't. They just don't "fit." 
 
Agree? Disagree? 

posted on Friday, September 25, 2009 at 12:16 PM by Dave Kirberger


Carol, 
 
You make great points. When you think about the "Hub" in HubSpot, you're really talking about your website. All of the social media channels are there to cross-promote your great content posted in your blog and on your site. The point of the whole exercise is to collect leads and convert them to customers. Without that, traffic is, well, traffic and nothing else. Facebook and the other social media sites won't let you optimize your content with keywords, track progress and analyze lead conversions. That's why HubSpot rules.

posted on Friday, September 25, 2009 at 12:39 PM by John McTigue


Would facebook really just delete a companys profile? Did they ever do that? I was going to suggest doing this to a friend who just started a business, but this got me thinking..

posted on Friday, September 25, 2009 at 12:59 PM by onlinebroker


Businesses need to create a Page not a profile.

posted on Friday, September 25, 2009 at 1:04 PM by Kim Kolb


@onlinebroker, unless the company is a terrorist (http://bit.ly/17xcXq) there should be no worries of a fan page being deleted, unless the company is blatantly breaking Facebook's terms of use in some way. The concern is that Facebook owns all the content on a fan page, and you can't necessarily take that with you except with the facebook widgets. Hope that helps.

posted on Friday, September 25, 2009 at 1:13 PM by Daniel


Well said. Mulri-channel engagement is the key to success

posted on Friday, September 25, 2009 at 1:46 PM by Nick Kyriakides


Great points! 
 
Both search engine traffic and social media traffic are important. They are like two horses pulling the carriage, so why would someone want only one horse to do the job when two can do it much better? 
 
Also search engine traffic are more targeted and passive but takes more time to build it up while social media traffic is more active and immediate. They each have strengths that make up for each other's weaknesses.

posted on Friday, September 25, 2009 at 9:39 PM by Willy Lim


Carol, 
That was a great post. I definitely think having a page on Facebook is good for a business. However, it's definitely a bad idea to have it be the only page. In addition to all the factors mentioned in the article and comments, there's also the issue of web statistics/analytics. How can a business analyze the effectiveness of their page, by number of fans? 
 
Kim 
Parthenon Promotions

posted on Saturday, September 26, 2009 at 1:10 AM by Kim McCumber


Hi Kim, 
 
Facebook Page does provide some analytics beside number of fans, such as number of unique visitors, photo views, video views and also an interaction score. 
 
I think the issue of no being in control of own data is a more important concern beside many others. 
 
Willy Lim 
NetProfitQuest

posted on Saturday, September 26, 2009 at 1:34 AM by Willy Lim


Willy, 
You're absolutely right about the control of content being the main issue. And thanks for pointing out the analytics...I just created a new page and they have improved a LOT since I tried them out last.

posted on Saturday, September 26, 2009 at 2:08 AM by Kim McCumber


Facebook is definitely a must for any online advertising campaign. However, it is there analytics that is lacking 
 
 
 
regards 
 
shrikar 
 
Website development an 
 
d online marketing
at <a href=www.silvertiesdesignstudios.com">www.silvertiesdesignstudios.com

posted on Tuesday, September 29, 2009 at 2:55 AM by shrikar


Great article. Many great points. Facebook while vast doesn't allow enough control.

posted on Thursday, October 01, 2009 at 8:28 PM by Rachel Zuckerman


Comments have been closed for this article.