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5 Ways Sales People Can Use Twitter

 

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5We can - and do - go on and on about how marketers can use Twitter for PR, thought leadership and brand buildinglead generation, and more. But a recent conversation I had with one of our very own awesome sales people made me realize all the ways sales people can use Twitter as part of their jobs as well.

5 Ways Sales People Can Use Twitter

1. Research Companies

Before calling up your lead, do some research - both on their website and on Twitter. Find out what their employees and their customers are saying about them so that you can start off a warmer call and show that you better understand their company and their needs.

2. Stay Plugged in to Industry News

Stay aware of big (or small) changes in your lead's industry by checking into Twitter! For example, hear that your lead's  competitor made an announcement but don't know the details? Search on Twitter for the competitor's name to find out if anything is indeed going on. Twitter's real time updates are great for getting wind of big news before it's even published across the web.

3. Find the Best Time to Contact Your Lead

Calling every day at 9 am might not be the most effective way of reaching your lead. If they're on Twitter, you can get the inside scoop of when they're traveling on business, or in meetings, or actually at their desk available to take a call. Not that this guarantees your lead will answer the phone, but you can bet that your chances go up if they're actually at their desk.

4. Get Feedback on Your Pitch

The best way to get honest feedback about your pitch is to find out what your lead says about you after they get off the phone with you. What do they say when they turn around to their friends and colleagues? Twitter gives you the opportunity to "listen in" on this conversation. In fact, we did just that recently and used that feedback to actually improve our pitch going forward.

5. Stay Connected When Customers Change Jobs

While email and phone might be your most common means of communicating with your customers, these become useless when your contacts change jobs. Using social networks like Twitter is a great way to stay in touch as your contacts move to new companies. And, new jobs can present new business opportunities for additional sales from your existing contact. We've experienced this a number of times, with a few repeat HubSpot customers who purchased the software each time they moved to a new company.

Have any other ideas or experiences of sales people using Twitter? Would love to hear your thoughts in the comments below!

Photo by doug88888

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Posted by Ellie Mirman on Wed, Oct 21, 2009 @ 07:15 AM

COMMENTS

Here's some additional: 
 
1. Used LinkedIn and find out who people you are connected to are connected to. This gives you a chance of a warm introduction to these. 
 
2. Monitor traffice using an RSS feed via twitter search and also through google alerts. As well as monitoring your own brand monitor your competitors brand. 
 
3. Find people within companies you want to sell into and connect in with them and develop a relationship. 
 
4. Check out who is visiting your profile on LinkedIn, they may be companies interested in your product. 
 
5. Set up events within a social networking platform that promote an event that is educational but relates to your product service. 
 
All the best, 
 
Ian

posted on Wednesday, October 21, 2009 at 7:27 AM by Ian Cleary


this is an insightful article that shows everyone can be a content creator - not just the marketing dept - of a company. Sales is vital to an organization and because they are on the "front line", oftentimes see things first. good work, Ellie!

posted on Wednesday, October 21, 2009 at 7:37 AM by Jeanne Hopkins


World class sales in the 21st century has different rules. Everything that happens in the sales process is transparent. That means gatekeepers can no longer restrict information because you can find the decision maker on linked in; salespeople need to be aware that everything you do in a sales pursuit will wind up on twitter and your digital reputation is critically important and can add meaningfully to the sales process.

posted on Wednesday, October 21, 2009 at 8:03 AM by Dan Tyre


I sent this post to our entire sales team. We broker used industrial equipment. Some social networking (linkedin) has caught on but clearly we have some work to do.  
 
 
 
Here's some interesting feedback from a sales executive in my company who is technically savvy in his 30s, and usually has a very good marketing mind. 
 
 
 
Five more ways ... 
 
 
 
1. Waste Time. Instead of banging the phones, you can spend hours following inconsequential details of the day-to-day drudgery of other people’s lives. 
 
 
 
2. Reduce Productivity. When you focus, you get more work done faster and better – creating a risk of being assigned more work. With Twitter, you can be interrupted every 5 minutes, ensuring that you won’t have the mental focus to do anything productive. 
 
 
 
3. Embarrass yourself. With other media, most people have inhibitions about what they say – and any unwise utterances are quickly forgotten. Twitter enables you to quickly (without thinking) and easily dash off disturbing thoughts and details that you might later regret – while providing a permanent record of any such faux pas. 
 
 
 
4. Give away the secret sauce. One of the great things about Twitter is that your competitors can follow you too. It’s a particularly good idea to let them know which big sales you are working on, who your contacts are, and how you will win the deal. 
 
 
 
5. Be a lemming. Why do you need to be on Twitter? Because “everybody’s doing it.” Really? Who? 
 
 
 

posted on Wednesday, October 21, 2009 at 9:16 AM by Ben Potenza


@benpotenza great points. I think they would make a great follow-up article - 5 Things Not To Do on Twitter.  
 
While I agree in theory - indulging in extra curricular activities will only hurt the sales rep as it will impact their results. 
 
And there are so many other outlets for wasting time, giving away secret sauce...I wonder why everyone picks on social media/twitter! 
 
Thanks for sharing!

posted on Wednesday, October 21, 2009 at 10:06 AM by Prashant Kaw


I know it's hard to believe but there are still a gzillion people not on Twitter. So, there's a good chance your prospect is one who is not using Twitter. 
 
In that case, the industry research is still very effective.  
 
Another way to use Twitter is to set up an RSS feed of Twitter search results for keywords that can produce sales leads. Let the sales opportunities just flow into your RSS stream this way.

posted on Wednesday, October 21, 2009 at 12:31 PM by Bernie Borges


Examples of how to best use Twitter and other social media: http://tinyurl.com/yzmu8ct

posted on Wednesday, October 21, 2009 at 5:42 PM by Rebecca Miller


The best source still comes from PLR products. 

posted on Friday, October 23, 2009 at 10:14 AM by dominic manzdy


Comments have been closed for this article.