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An Inbound Marketer's Introduction to Twitter Lists

 

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twitter listsIn case you missed the news last week, Twitter announced a major new feature: lists.

What's a list -- and why should you or any other marketer care?

Lists are collections of Twitter users that you can follow all at once, instead of one by one. They're changing the way people use Twitter, and they're set to become an important new tool for inbound marketers.

For example, say you're interested in following the people at HubSpot. There are over 100 of us here now, so it's a lot of work to follow us all individually. Now, instead of following each of us, you can go to our HubSpotters list page  -- twitter.com/HubSpot/hubspotters -- and follow us all at once.


There are at least two ways that lists will become important tools for marketers:

Lists will help companies solidify thought leadership.

A key part of marketing today is using search, social media and content to establish yourself as the thought leader in your industry -- whether it's solder paste, fencinggolf training or something else. 

There are lots of ways to become a thought leader, and lists augment them all. If you sell soldering supplies and you set up THE soldering list on Twitter, your business will have one more way get found by prospects.

Lists will make companies more transparent.

Successful inbound marketers know that transparency builds sales. It builds trust, which makes deals easier to close.

If your company sets up a list of all employees using Twitter like the one we've setup at HubSpot, the internal conversations of your company will become more transparent. That will give prospects another way get to know your company and to build trust, which will leads to more sales.

How to Get Started With Lists

(1) Start following a few popular lists. Our Inbound Marketing Stars and Inbound Marketing News list are great places to find out more about inbound marketing. The Partners, Customers and Employees lists are great places to find out more about HubSpot. Listorious is a great place to browse Twitter lists. I'm also a fan of New York Times lists

(2) Start building your own lists. Once you take a look at few lists, jump in and build your own.

Here's how: Go to your Twitter home page. In the right-hand column, about halfway down the page, you should see a "New List" option. Click this and you'll see instructions that will help you create a new list. Try to create a descriptive, unique name. And make sure you select the "Public" option.

Once you've create the list, start adding people to it. This can be time consuming. Right now the best way is to go to the profile of the user you want to add, then click the white lists tab above the user's updates. You'll see your new list in the pulldown.


(3) Share your lists. -- Once you're created a few great lists, share them with your network. Post them on Twitter. Post them on Listorious. Post them on your blog. When you share your list, make sure you share your list page. The URL should look something like this: twitter.com/HubSpot/inbound-marketing-stars. Don't share the page you use to manage your list.

(4) Keep experimenting with lists. --Lists are a new tool. They're going to evolve, and the best practices for using them as marketing tools will also evolve. In order to get the most out of them you should keep trying new ways of using them.


One last note: Keep in mind that lists aren't perfect right now. It's very hard to add people to them. You can't change the names. It's hard to browse a lot of them. But this doesn't mean you should ignore them. They represent a significant change in the way Twitter works -- and, increasingly, that means a significant change in the way marketers do their jobs. 

What have you learned about Twitter lists? Let us know in the comments below.

Free Twitter Lists Webinar: Everything You Need to Know About Twitter Lists

Watch this free webinar to learn everything you need to know about marketing with Twitter Lists. You'll find out how Twitter list can be useful to marketers and how to get started with them.

Watch the free webinar now.

Posted by Rick Burnes on Mon, Nov 02, 2009 @ 09:08 AM

COMMENTS

I've learned that the lists feature will not replace (but more likely complement) third party applications such as Tweetdeck, Seeismic, or Hootsuite.  
It will be interesting to see how they integrate this functionality of Twitter.

posted on Monday, November 02, 2009 at 10:41 AM by Dan Ronken


Great article! I think lists will help marketers find their prospects and customers and help them listen more to their conversations. The most important thing is to find and listen. Then do content creation, engaging, etc. Twitter should definitely have a list search function.

posted on Monday, November 02, 2009 at 10:42 AM by Mark Kilens


It's terrific that you were able to get your head around Twitter Lists and find the tools to make them usable for the mere mortal. Thanks Rick, for another terrific post.

posted on Monday, November 02, 2009 at 11:54 AM by Jeanne Hopkins


How do you suggest to use the list to become the thought leader? 
 
Say, for example, that my industry is cigar retailing :o) how can my making a list tied to my profile allow people to find me instead of the competition? 
 
Also, is there any SEO impact from lists? Not for our sites, specifically, but if someone googles "cigars", will the lists come up as a result? 
 
Let's see another HubSpot webinar on Twitter marketing now that we have lists and all these new developments with search engines integrating!

posted on Monday, November 02, 2009 at 12:01 PM by Sam Mallikarjunan


Also, what are y'alls thoughts on excluding primary competitors if I make a list? 
 
For example, if I'm making a Twitter list for cigars, should I exclude the competitors I don't want to drive traffic to from my list, or is that counter-productive? 
 
Also, is there a way to grab or embed these lists for the community areas on our websites? For example, can I embed my list on website of people we think tweet good information on cigars?

posted on Monday, November 02, 2009 at 12:12 PM by Sam Mallikarjunan


Sam, these are two different questions that i never thought of..anyone out there can help us on these two questions? 

posted on Monday, November 02, 2009 at 12:41 PM by Glenn Mosser


Just clarifying....the webinar is Wednesday the 4th of November correct? Details say the 3rd but that's Tuesday, not Wednesday.....

posted on Monday, November 02, 2009 at 1:14 PM by Valerie Reddemann


@Valerie Thanks for pointing that out. Your are correct. The webinar is the 4th -- and I fixed the error. 
 
Rick

posted on Monday, November 02, 2009 at 1:17 PM by Rick Burnes


Hopefully this feature will be well adapted by marketers and a more thoughtful approach will be taken when it comes to their advertising methodologies. The old post and send method is adding to already vast sea of "Click Here" guys. Good article and thanks for adding value to the Webbosphere.

posted on Tuesday, November 03, 2009 at 12:57 AM by 24Seven


An easier way to add people to lists is to click on your follower or following count links. This brings up the list of people who follow you for example and on the right hand side you can add them to a list.

posted on Tuesday, November 03, 2009 at 5:02 AM by Aron Baczoni


Great article and so quick off the mark! 
 
I only found out about them yesterday and have already set up a couple of lists. The one functionality that seems to be missing so far is the ability to send tweets only to your list. I guess @listname should work but everyone else will also get the message and they might consider it to be spam... 
 
Pat 
Inner Beauty Photography

posted on Tuesday, November 03, 2009 at 7:53 AM by Pat Bloomfield


I have a pet store online so in Twitter I've been following people that are interested in dogs or cats and I auto follow so I have a bunch of marketers in there too I'm sure. I was thinking I could create a list based on pets, but then again marketers are people too. Maybe they own pets as well so they would still be interested in my site. Do you think I should create a group to segment marketers vs pet people?

posted on Tuesday, November 03, 2009 at 8:00 AM by Angela Steward


@Angela, yeah, you probably have quite a few marketers following you, but many (like me) would be very interested in pet supplies if we, for example, had an adorable kitten named Chloe :P but also happened to be internet marketers. 
 
I think a better idea is to try hard to engage with your followers (both old and new) and create a list of "pet lovers". This will help you better organize which followers you want to directly market to, and which ones are following for other reasons. 
 
Just my $0.02 :) 
 
Also, I'm really like @Pat's idea. Wouldn't it be neat if you could segment your followers and send out a blast to (for example) followers who you know own dogs? Is there a software that does that already? 
 
It would have a great viral effect too, since you could better organize your top retweeters and engage them more (even mention them in tweets you want retweeted!). 
 
Thoughts?

posted on Tuesday, November 03, 2009 at 8:31 AM by Sam Mallikarjunan


@Sam, there is a tool pretty close to what you're talking about. I actually highlight it in my blog I love it so much. It's http://www.buzzom.com. It allows me to see who has "dog" or "pet" and a couple other key words in their profile. Unless there is a better tool out there I would assume those are pet owners or at least love pets. I guess I would get marketers in there too. I just figured marketers might not enter their like for dogs because they are focused on marketing when they're on twitter. I could also enter into the equation that if they are interested enough to enter "dog" into their profile the are probably interested enough to receive my store tweets. If they don't enter it they more likely wouldn't be interested.  
 
Sound like a logical line of thought?

posted on Tuesday, November 03, 2009 at 9:04 AM by Angela Steward


All very true. But the ones you don't want to lose are (like you said) the ones like me, who don't waste bio real estate on our pets, but have adorable pets that we love! 
 
Maybe an auto-DM to new followers saying "What's your favorite pet memory?" or something would help you better qualify your followers as potential customers or general contacts. 
 
I'll definitely say that those that put pet info in their profile are "hotter" leads if you will, but in industries like yours and mine (cigars) people may love something and not have it in their bio, so we still gotta ask ;)

posted on Tuesday, November 03, 2009 at 9:57 AM by Sam Mallikarjunan


I agree that marketers are less likely to enter a dog interest in their bio. I suspect they are even less likely to answer to a DM. 99% of my DMs I don't even read. So then I come back to thinking I might as well not group. OR I could try grouping those "hotter" leads and see what happens. Experiment if you will.

posted on Tuesday, November 03, 2009 at 10:18 AM by Angela Steward


You know, this conversation is probably long enough that we should have done it via twitter and used a hashtag for those that care to follow lol ;) 
 
Personally, I only glance at DMs (unless I know their sender) and reply to new ones only if they're questions. I don't like getting random links or statements. Has anyone tried an open-ended question, and experienced a higher response rate?

posted on Tuesday, November 03, 2009 at 10:40 AM by Sam Mallikarjunan


Great advice. I am only just getting onto the twitter bandwagon and this going to help massively.

posted on Tuesday, November 03, 2009 at 11:34 AM by Ryan Anderson


I do like the Twitter lists. It's a simple thing to separate those that you follow by category. Just made my life more organized.

posted on Tuesday, November 03, 2009 at 5:19 PM by Deborah Richmond


Hi,  
 
I've made a list of brick and mortar twitter users from Sacramento. 
 
http://twitter.com/juliemarg/sacramento-business 
 
I'm hoping I'll be able to use it to show other Sacramento businesses that you don't have to be Chatty Cathy to make twitter work for you.

posted on Tuesday, November 03, 2009 at 7:35 PM by Juliemarg


The problem I find with Twitter is keeping it updated with new tweets. Like most social media it is demanding on time.

posted on Thursday, November 05, 2009 at 7:58 AM by Paging Systems


I am a diet coach and new on Twitter. The list idea sounds very interesting. Being into diet and fitness what list should I be looking for and how do I find one, by keywords? I may want to form one also later.

posted on Thursday, November 05, 2009 at 7:35 PM by Orby Nwadike


very helpful. Were a martial arts school in austin texas and I recently set up a twitter account. I'd like to make use more transparent. I will give this a try. 
 

posted on Friday, November 06, 2009 at 10:55 AM by Lisa Graf


What I find very interesting about Twitter lists is that they reveal how other Tweeters view you on Twitter. For example, I appeared in two lists that SHOCKED ME; one called "SEO" with the description "People who seem to know what they are talking about in the business of the internet." WHAT A COMPLIMENT! and another called "Study Abroad"  
 
By seeing how other Twitter users charactize me lets me know how I'm doing on Twitter and what I might should tweet more about since that's what my followers are interested in. 
 
Hope that all made sense.

posted on Friday, November 20, 2009 at 4:06 PM by Jessica Ojeda


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