We've written before about hiring marketing gurus according to D.A.R.C. (Digital Fluent, Analytical, Reach, Content Creators), but I think we need to go even deeper into how you can use this methology to hire specialists to your team.
While DARC is a great way to evaluate anyone who should be working in marketing today, most companies have a couple of people on their marketing staff that meet the basic DARC criteria but also specialize in something which makes them especially well equipped to take on certain roles. Here are three big personas and where they fit into the DARC methodology.
Evangelical Networkers
Evangelical Networkers are extremely outgoing; they have a natural ability to win friends and influence people. They light up a room when they hit a cocktail party, and they constantly help others build their own network. They nurture relationships like a farmer nurtures his crops -- more or less constantly. If you ask them who might be a good fit for a blog article, they mention not one but three or more people. They excel at Public Relations and may even thrive in a sales role. They use a smartphone more than any computer because they are rarely in one place, and sometimes are accused of going to too many events and mixing pleasure with business.
DARC Scoring: Digital (high), Analytical (low), Reach (extremely high), Content (average)
What to ask in an interview: How should we figure out who the influencers are in our market? How should we be approaching them? What do you think is the most important factor that drives 3rd party media coverage today? Do you have relationship with anyone that could help our company? What are you most proud of doing in the past year?
How to use them: Get them well trained in your product, content and mission, and then tell them one new thing each week you want them to promote, and set them free.
How to measure them: Track the number of articles and online mentions of your company, especially by the most influential people in your market.
Content Creators
Content Creators are the bloggers, video makers, podcasters and producers of other creative content that power your inbound marketing content creation efforts. They are always thinking about how to publish something related to what they are doing or seeing, and they even blog in their spare time, because they find it fun. The Content Creators might have worked as a journalist of some type previously. They usually use a Mac because they think a PC can't edit video, and they like to play with new photo and video gear.
DARC Scoring: Digital (high), Analytical (average), Reach (average), Content (extremely high)
What to ask in an interview: What content do you create today? What types of content should companies use? How do you measure the success of your content? What should be the goal of content production at our company? Can you point me to examples of articles, images, and videos you have created? How much content do you create in a typical week? What is the content you are most proud of creating?
How to use them: Buy them a camera, video camera, and then set them free on your blog, YouTube and Flickr accounts, and everywhere else online. Make sure they know about anything important happening in the company, and stay in touch with your thought leaders.
How to measure them: Measure the visitors to your content, blog subscribers, and traffic, leads and sales driven by your content.
Optimization Gurus
DARC Minimum Scoring: Digital (average), Analytical (extremely high), Reach (low), Content (average)
What to ask in an interview: How would you make our website homepage better? If you had 10,000 leads in Excel and knew which ones had closed into sales, how would you go about designing a lead score to accurately give sales the best leads out of the next 10,000? How have you measured your work at other jobs? If a website gets 10,000 visitors and 500 leads per quarter, and 100 of those leads are sales qualified, and sales closes 5 of them, what would you to improve the company? What are you most proud of doing in the past year?
How to use them: Unleash them on your homepage, landing pages and conversion forms, lead nurturing process, lead scoring algorithm, and paid media and PPC programs.
How to measure them: The great ones will measure themselves, and the metrics will be the percentage improvement in things you are doing today.
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What marketing personas do you hire in your company? Are these right? Did I miss anything? Does one of these personas apply to you? Leave a commment and let's discuss!
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Toni Anicic 9:23 AM on November 16, 2009
I'm balancing somewhere between the first two (Evangelical Networker & Content Creator). Is that a good combination? :)
Paul Dunay 9:24 AM on November 16, 2009
Mike
I think the DARC attributes are spot on - I just wrote a post called "What to look for in a social media marketer" - and the DARC attributes work for those points too - http://buzzmarketingfortech.blogspot.com/2009/11/what-to-look-for-in-social-media.html
Dave 9:39 AM on November 16, 2009
Good post Mike. When thinking of the changes in the Marketer's skill set I always go back to the WSJ article, and blog post by ShareThis, below. I like how WSJ coined these new marketers "marketing technopologists" - a new breed of marketers who will bring together the strengths of business, technology and social interaction.
http://online.wsj.com/article/SB122884677205091919.html
http://sharethis.com/blog/2009/06/#STS=g23c5kso.1pv9
Steve Kirstein 10:49 AM on November 16, 2009
Now all you need is a pseudo-Meyers/Briggs DARC mini-app for Facebook to determine what mix of attributes your fans are, and you'll be totally post-modern self-referential - perfect for the social media world :).
Actually, it probably wouldn't be a bad idea, now that I think of it...
blues book finn 12:45 PM on November 16, 2009
I liked the post. If your team needs one thing, especially if you're letting crawl about trade shows or live events, they'll still need a master of ceremonies.
but that's just me.
J. Paul Duplantis 1:08 PM on November 16, 2009
Just finished Inbound Marketing and really enjoyed this part of the book. You really lay out the concept well and give pause to one's own strengths and weaknesses. This will certainly become a bible for HR departments of the future. Keep up the good work guys.
Ellen 1:58 PM on November 16, 2009
Nice piece. I especially like the "big picture" which as I see it is, understand the talent you are looking for, hire with great care, & then step back & let them do their thing with great emphasis on the last point. Too many CEO's directors, & managers micro manage their people which can impede them from giving you their best efforts. Then they hire peoplelike me & ask "gee they looked so great on paper" what happened?
John McTigue 2:44 PM on November 16, 2009
Mike,
So what about this person's boss? He/she needs to know enough about each segment of DARC to hire the right person and lead the way, but they can't be exceptional in any category or the company would be better suited having them specialize rather than manage. So the perfect manager gets an average score across the board(?) Nothing personal, of course ;-)
Ritu raj 2:57 PM on November 16, 2009
Versatility is needed for today's marketers. This blog gives nice knowledge about it.
Mike Volpe 3:45 PM on November 16, 2009
@John McTigue -
Great Question. I think that a manager of a team like this needs to be high on Digital and Analytical, but can probably be lower on Content to some degree, I think you can manage Content Creators without being great at making content yourself. Reach, I'm not sure. Hopefully they would be somewhat high as well on Reach. Of course, I just basically said you need to be an expert at everything in order to manage it, which is not good because it is not scalable.
Perhaps more of the traditional management skills are more important, and maybe it is less important to have the DARC skills. You need enough of them to understand everything, but maybe you don't need to be an expert. I think we are all still trying to figure out this new inbound marketing model.
What do you think?
John McTigue 3:53 PM on November 16, 2009
@Mike Volpe,
I think you need to be knowledgeable in all those areas but not necessarily the go-to person in any of them. The more of that knowledge you can impart to your employees, the better. The only exception I would say is reach. In today's connected company it's hard to imagine your inbound marketing management not out there waving the flag and engaging with customers and soon-to-be customers.
Ben Grossman 4:50 PM on November 16, 2009
Mike-
Great to make a celebrity appearance in the photos for Evangelical Networkers with Christine.
Nice post with some great points. Now the DARC supercharge comes when a professional both fits into one of these categories AND excels at areas not traditionally associated with them.
How will it transform business--and hiring--when your HR staffer, Art Director, or Campaign Strategist is not only highly competent at their job, but also has the power to add value by being great at tasks that DARC would suggest?
Tara Nemeth 5:52 PM on November 16, 2009
I cannot thank you enough for posting these types of articles. Not only am I filing them for use when hiring future employees, but I find them incredibly helpful for making me a better manager for my current employees.
Robin Schoettler Fox 9:35 PM on November 16, 2009
Mike -- nice post. Thought provoking.
I, too, just finished reading Inbound Marketing and appreciated the DARC framework.
Here, though, is what I think is missing from the DARC metrix – an “E” for “business Experience.”
At all levels of the various positions you mention in this post, a high “E” would help measure how well someone being hired interacts with the rest of the marketing team and executive staff, as well as understand and execute their assignments.
A high “E” is someone, in your examples, who:
1. Will more easily understand an executive is looking to achieve with that weekly to-do promotion, how it fits in the company’s overall business strategy. Company-specific training would be streamlined because that person already is up the business learning curve, can view it in a larger business and/or industry context. And these high "E" hires bring experience that helps anticipate next steps.
2. Starts further up the business learning curve and better understands how to frame questions asked to dig deeper into "what's happening" with the company to create better content. And they offer a context that helps them better communicate with company thought leaders to create that better content, too.
3. They better understand the strategic implications of a website’s target audience and how/why that impacts messaging and calls-to-action, among other things.
High "E" people have questions but those questions are informed by their business experience as well as their social networking, content creation and/or reach optimization capabilities.
So I suggest to CEO's that the hiring decision should be about finding a pool of candidates with the appropriate DARC skills. But I think the final hire decision should be based on picking the candidate who leverages those skills by being able to add to the company’s business strategy conversation as well.
It used to be that those candidates didn’t exist. Now they do. Look for them.
Better yet, consider ways to reconsider existing employees and pull those out that have appropriate DARC scores. Or close to -- and train.
Social media’s inbound marketing comes in knowing how to use it for each particular product, company, and industry. Even analytics need to be viewed within a particularly business and industry context.
Laurel Miltner 10:06 PM on November 16, 2009
Mike,
This is great insight. You gave me three levels of inspiration here:
1. When networking, I like to keep an eye out for people who may be a good fit with my company (you never know when you might need to hire, and having a strong pipeline is important). Your post made me think a bit differently about what to look for, particularly in comparison with the strengths we already have in the office.
2. As I grow in my career, I'll likely be tasked with evaluating others' performance (and having my evaluated by my peers more consistently as well). You offer unique metrics for each person's specific strengths and expected contributions, which I think is an interesting approach in addition to common goals.
3. As a young professional, you've inspired to take a closer look at the kind of employee I want to be, and how I'm best equipped to help my company succeed.
Thanks!
Dale M. Buckey 11:23 PM on November 16, 2009
Nice post Mike. Definitely a team approach. It's tough to find a topnotch Networker, Creator and Guru in the same person. Just becoming familiar with HubSpot & Co. Seems like you have a lot going on. Looking forward to Mr Halligan's Thursday webinar.
Best,
Dale Buckey
moe abdou 12:45 AM on November 17, 2009
Very timely post, Mike...D.A.R.C represents the marketing world as we know it today; and it's going to be interesting evaluating the existing marketing talent with respect to those needs. It's clear that smart businesses will need representation in all 3 personas, but if I've got to hire one to start, it certainly be the Evangelical networker. Thanks for the post.
Mike Volpe 8:22 AM on November 17, 2009
@Robin Schoettler Fox - I agree with the experience factor, for some positions. I also think that sometimes it makes sense to hire a "good athlete" and just let them learn quickly. You can't learn intelligence or creativity, but you can learn experience.
@Laurel Miltner - Agreed. We have an "always be hiring" mindset here at HubSpot too. In fact, 2 of the last 3 people I hired were not really looking for jobs and didn't apply here.
Robin Schoettler Fox 1:37 PM on November 17, 2009
@Mike Agreed -- Sometimes a "good athlete" is worth the risk and can be, in some cases, more affordable. I have personally benefited from people taking those kinds of risks.
But... I think that employers should leverage their hiring dollars. Right now, with so many people of varied experience levels becoming more proficient at social media skills, there's opportunity to do just that.
Bottom line: Pick the best "athlete" available.
Robin Schoettler Fox 4:19 AM on November 19, 2009
@laptopbattery -- Excellent idea...
I'd commented earlier about adding "E" for Experience to the DARC equation.
But...
Mike's DARC post actually prompted me to write a new blog post earlier this week about lessons I lived regarding an unexpected consequence of retraining existing employees in needed new skills... http://bit.ly/3SHQtb
Here's the takeaway: Training high-DARC-potential employees might actually incite the non-chosen employees to improve their DARC-related skills, too.
wendy smith 12:19 PM on November 19, 2009
Thank you SO much for this post!!! I have discovered my own DARC skills (Evangelist) but had been struggling for years thinking I needed to create more content. I had trouble sitting still long enough to create it! This will give me the exact guidance I needed to find my mission. I'm an "always be networking" personality, and not in a false sense. Finally the world is recognizing our skills and the proper way to measure output! Thank you, thank you!