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Why Microsoft's Cheesy Dance Video Is Good Marketing

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Microsoft tried to have a little fun with viral internet video this week by filming and uploading a line dance that occurred in their Mission Viejo store. The video, which lasts a whopping 4 minutes and 44 seconds, was panned by Thomas Ricker of Engaget who pointed out that it was impossible to watch entire video without feeling a little sorry for Microsoft's dancing employees.

Though most bloggers believe this video to be a poor, bandwagon attempt at content creation, I prefer to acknowledge that though this video is cheesy, it's actually aligned with best marketing practices. 

There Is No Such Thing As Failure, Just Failure to Learn From Your Mistakes.

Though a large portion of the employees appear to genuinely have a good time in the video, the biggest criticism has been that the entire dance seems have been forced upon them. I personally see a few glimmers of enjoyment. The employees cheer. They smile. They hoot.  Eventually, a couple of confident customers jump in to the mix and start dancing, too. My question when I watched this video was not so much about how happy the employees are to be dancing, but if the creators felt this content accomplished their inbound marketing goals. Even if the creators only intended to create content that demonstrates how fun it is to work them, it's obvious that this video fell short where other companies such as Connected Ventures have succeeded.

Microsoft employees should take the time and examine if they accomplished what they set out to do when they posted this video. Perhaps it's the repetitive movements and clapping, or the sheer length of the video, or because prisoners in the Philippines seem to have more fun recreating Thriller that their attempt at video has been labeled as a total flop, but they won't know until they take a hard look at their strategy.

Occasionally Creating Mediocre Video Content is Better than None at All

At HubSpot, we try to inspire others to create content that attracts qualified, quality prospects to them. We offer helpful inbound marketing content that teaches people how they can use inbound marketing to drive leads to their website. Though I agree with tech-bloggers that this video isn’t Microsoft’s best offering, I still believe it’s better to occasionally create mediocre content than to stay inside a protective bubble where you’re not creating any content at all. 

Do not let fear of failure stop you from creating fresh video content for your business and posting it online. Video success does not happen overnight. The more you do it, the more you’ll begin to understand what kinds of content really resonate with your audience.  Last year HubSpot's very own Repcor made an enthusiastic rap about South By Southwest, an interactive Internet, film and video festival in Austin, Texas. Though her SXSW Rap made it to the front page of Digg, a feat in itself, a large number of Digg users panned the video. Repcor didn’t let that stop her from going on to create amazing videos with more wide-spread success. Today, HubSpot’s Baby Got Leads video and You Oughta Know Inbound Marketing video have collectively over 80,000 views.

If you’re thinking about experimenting with video for your business, don’t let a little dance with mediocrity keep you from creating meaningful video content for your audience.

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Posted by Shannon Sweetser on Wed, Nov 18, 2009 @ 11:51 AM

COMMENTS

I think you make a good point; sometimes the hesitation harms more than protects companies. I've had to skin my knees a few times when I started in social media and blogging. It's a process that involves constant learning - so we're all in it together. I say go for it!

posted on Wednesday, November 18, 2009 at 12:20 PM by Missy Stanisz


I want to know who is helping the customers during this almost 5 minute dance? How many customers got frustrated and left?

posted on Wednesday, November 18, 2009 at 12:27 PM by Pugdog


I agree, better something than nothing. Imagine what would have happened if a little more effort were put into this video. :)

posted on Wednesday, November 18, 2009 at 12:30 PM by Joe


White nerds dancing. A triple oxymoron. But fun. The women, as usual, are superior dancers. Better chromosomes.

posted on Wednesday, November 18, 2009 at 12:34 PM by Don Draper


I'm all for using creative content to get attention, but Microsoft misses the mark. The problem is that viewers are aware of how rehearsed this looks--I doubt that any of their employees are really that excited about Microsoft's products. In the end, it doesn't seem genuine and it looks like a desperate attempt to copy Apple's coolness.

posted on Wednesday, November 18, 2009 at 12:40 PM by Jake Atwood


Actually, the most disturbing thing I found about it is the lenght to which Microsoft went to make their store resemble an Apple store. It's one thing to emulate successfull competitor moves, but c'mon add something of your own!

posted on Wednesday, November 18, 2009 at 12:45 PM by Mike


@Jake I totally agree that these people look quite "rehearsed" and I don't deny that this wasn't Microsoft's their best effort - but I think if they learn something from this video it won't be a wasted marketing effort. I will say that there is a trend right now in video where a group of people start spontaneous dancing. Naturally, you're going to compare this video to other successful videos of it's type. It's unfortunate that they created a video that merely recreates the success of other videos, but I think when you're just getting started with online video you're more than likely to manufacturer someone else's success before striking out and creating an original idea. Hopefully they'll learn from their mistakes and create something that resonates with their audience more effectively.

posted on Wednesday, November 18, 2009 at 12:52 PM by Shannon Sweetser


Painful to watch but tough to call >240,000 views a flop!

posted on Wednesday, November 18, 2009 at 1:07 PM by Mark


Interesting post. I’m a big fan of these kinds of videos and often find myself re-posting them on facebook. I think you’re right about why it was panned- it’s way too long and the choice of the electric slide as the dance is lame (reminds me of the poor servers at Outback Steakhouse doing the dinnertime line dancing). I also think the song choice was poor because there’s already an incredible one-take video making the rounds that uses that same song (http://www.youtube.com/watch?v=-zcOFN_VBVo&feature=player_embedded) –and it blows Microsoft’s video out of the water. I also just saw someone post a fun flash mob dance video this morning that was way more entertaining (http://www.youtube.com/watch?v=Ao4DkbGbxl0&feature=player_embedded) . I think the thing that sets those videos, and the HubSpot ones you posted, apart is the uniqueness, creativity and planning that is involved…I really think that you have to “go big or go home” if you’re going to do something like this- maybe that’s why I’d need to hire HubSpot to help :)

posted on Wednesday, November 18, 2009 at 1:10 PM by RSchnaible


It's a good question 'What was Microsoft's goal and did they accomplish it?" That wedding video from the summer that went viral was very cheesy, yet everyone loved it. Why? Partly because it was unexpected. The Microsoft video almost looks like an attempt at an Apple ad. If the goal was to get people to come into the store, they should have done something shorter and to the point. This looks like an also ran and they need something more creative. If the goal was to say "Look we have a store", maybe they accomplished that goal.

posted on Wednesday, November 18, 2009 at 1:10 PM by Ron Arden


@RobArden Your comments made me think of something - It appears that our expectation is that if video content has been manufactured (such as the Microsoft video) then that means it should be really awesome. But what makes manufactured content awesome? Videos like the MCHammer Flash Mob video or even the Flagpole Sittas Lip Dub I posted were all planned but very successful because they were well executed. Why were they well executed? The participants were clearly enthusiastic and excited to create the content. Perhaps if Microsoft's store employees would have been just a little more enthusiastic it would have created the energy necessary to catapult this video to a different place. I hope that big companies like Microsoft continue to try to do more informal, fun time things and this doesn't deter anyone from creating content that rocks.

posted on Wednesday, November 18, 2009 at 1:50 PM by Shannon Sweetser


MicroSoft became the giant they are because Bill Gates is a brilliant marketer. No one can refute that they made themselves into a household name. 
 
I personally don't like the video, too long, we've all been at weddings that included the electric slide after a few drinks. But, we are watching it (whether we like it or not, we are watching). So, that in and of itself makes it less of a failure, right?

posted on Wednesday, November 18, 2009 at 2:02 PM by Dana


I'd say Microsoft is building their brand as featured in the "Hi, I'm a Mac" ads: 
 
- white 
- pudgy 
- lame 
- earnest 
- lovable 
 
I think a lot of people like "PC" better than "Mac" because of those attributes. They relate to "PC" much more because most people are not hipsters with the latest toy from Apple.

posted on Wednesday, November 18, 2009 at 2:55 PM by David Nielsen


From a viral perspective, I'd say the video is a success. I agree with @Mark, tough to call 240,000 hits a flop, right? 
 
From a branding perspective, I applaud Microsoft's for their creative thinking, but I think this tactic was a mistake. 
 
My first impression was "It looks like a SNL did a parody of the Apple Store." That'd make for a good sketch right? Honestly, I'd LOVE for Microsoft's new stores to kick some serious butt, but this ad makes me think Microsoft wants to be Apple. And they're not, and that's perfectly OK, but please don't try to sell me on something you're not.

posted on Wednesday, November 18, 2009 at 4:26 PM by @MikeRobert


I thought it was great! This is good quality for most small businesses. Granted, Microsoft isn't a small business by any stretch of the imagination, but it's inspiring to small businesses!

posted on Wednesday, November 18, 2009 at 4:27 PM by Jason Walbridge


This is good

posted on Wednesday, November 18, 2009 at 7:43 PM by شات صوتي


I feel like I'm watching a video of Apple employees dancing in an Apple store.... hmmm

posted on Wednesday, November 18, 2009 at 8:59 PM by Duncan Leung


Using Video is Good for internet marketers. We need to take care about video's interest and its size. This video is long enough. It looses its interest in end.

posted on Wednesday, November 18, 2009 at 9:52 PM by HumInt Consulting


It is showing good quality working ambiance in Microsoft.

posted on Wednesday, November 18, 2009 at 9:57 PM by Neytri


I agree, better something than nothing. Imagine what would have happened if a little more effort were put into this video

posted on Thursday, November 19, 2009 at 2:20 AM by laptop battery


Great discussion, great post.

posted on Thursday, November 19, 2009 at 8:54 AM by Leanne


Microsoft is constantly developing high quality technology related products.Keep it up!

posted on Thursday, November 19, 2009 at 9:20 AM by COACH SUCCESS


For once I beg to differ. 
 
 
 
Microsoft should really know better than this botchy attempt to 'go viral'. 
 
 
 
This is the last failed attempt in a string of videos by the software giant that should really make Microsoft rethink their whole strategy in this field. 
 

posted on Sunday, November 22, 2009 at 9:37 AM by Oscar Del Santo


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posted on Sunday, December 06, 2009 at 7:17 PM by sd


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