Get more tips like this and learn about the full range of social media marketing platforms, tool, techniques, and strategies from
Dan Zarrella
's book "
The Social Media Marketing Book
," published by O'Reilly.
If I could give you only one piece of Facebook marketing advice, it would be: People have profiles. Brands have pages.
Social networking profiles represent people. From your Facebook profile, you declare personal relationships, grow your network by manually accepting friend requests, and discover other people in your network to add as friends. Your Facebook profile includes facts about you including your favorite movies, what schools you went to, and your favorite quotes.
Your brand isn't a person
.
It doesn't have a favorite quote or book. You can't friend a brand, and it certainly can't friend you back. Brands don't have
friends
. Brands have
fans
. Fans have discussions about your brands, share news about them, and share information about your brands with others.
Facebook: The Favorite Social Network of Businesses'
A new Business.com study of 3,000 businesses showed that 83% of respondents named Facebook as their favorite social network to engage with customers. However, marketing on Facebook hasn't always been so easy for brands. When Facebook first began to catch on with businesses, it experienced a gold rush of brands who joined solely to social media market. Just like nearly every other social network, the relationship between people and brands got a little messy. Remember, people you're trying to reach have probably been using Facebook more often and for longer than you have. Unless your approach is pitch perfect you may end up doing more harm than good.
Profiles are for People.
At this point in Facebook's community's development, you do not want to keep a profile if you are a brand. Keeping a brand profile is a surefire way to come across as totally out-of-touch. And worse, even if you were to pull off a successful corporate profile, Facebook has been known to suspend profiles for "too much marketing activity."
Groups are for People.
Groups really aren't suitable for a serious marketing effort. They originally were created as a place for like-minded people to communicate outside of their immediate network and never were intended for brand use. There is very little time and energy required to make one and consequently, users do not value them as much as pages. How many I-lost-my-cellphone-so-I-need-all-your-numbers-again groups have you been invited to?
Pages are for Brands.
After
setting up a page for your brand on Facebook
, use applications to pull in content from your blog and Twitter account (you do have those too right?) to keep your page full of fresh, frequently updated information. Resist the urge to turn your page into a watered-down version of your website. Include some offers, media or conversation on Facebook that does not appear anywhere else. Retail brands like Victoria's Secret are especially talented at this. I recommend viewing their
Victoria's Secret Pink Facebook page
and see how their brand interacts with fans.
So, what if you have a profile page or a group set up for your brand already? In some cases, businesses who've launched a successful profile or group prior to Facebook pages can contact Facebook to have them migrate their contacts to their new Facebook page. This is definitely something you consider if you've got a lot of group members or friends that you don't want to lose when you transfer your brand to your new page.
Check out Dan Zarrella's new book for more great ideas on the best ways to leverage Facebook and other social platforms in your business.
Sneak Peek:
The Social Media Marketing Book
Teaser Trailer
Video: How to Use Social Media to Attract More Customers
|
Want to start using social media today to attract
more customers?
Download the free video and learn how to generate more business using social media. |
photo by
robleto
Mariano 8:48 AM on November 23, 2009
GREAT great great post. I literally just gave a presentation on this very topic last week, providing local businesses with an idea of why they need fan pages as opposed to personal pages. I am also going to be investigating some of the tools you mention for auto-posting material, and I really try to emphasize that the fan page should be social and not just promotional.
Great information, thanks!
Matthew Nelson 8:55 AM on November 23, 2009
Great points, lots of stuff that people need to be reminded of, especially if they aren't used to or in tune with current best practices for social media marketing on Facebook. Our agency Facebook page (http://www.facebook.com/FirstTracksMarketing) is where I like to link all of our ongoing blog postings AND post fun and interesting links and thoughts that I come across during the week. It helps to keep things light and I like to be able to share those things with our fans and the people who find us interesting and fun.
Good post.
Dan Tyre 9:20 AM on November 23, 2009
Dan, is your book out? How can we get a copy?
Sandy 10:14 AM on November 23, 2009
Very interesting and informative article. Right on target.
ElizCavanagh 10:55 AM on November 23, 2009
Thanks for the info...I've been looking for validation of these points for awhile now, so it was really helpful.
Jessica Ojeda 10:55 AM on November 23, 2009
In reference to the video: Advertizing does work, social media just works MUCH better.
And for sure that is the ONE best piece of information you could tell any business on Facebook! Thanks for sharing!
Erica 12:44 PM on November 23, 2009
The challenge for brands, especially restaurants and bars, you cannot tag a fan page. So if I'm a fan of a bar, and we take photos there, and I want to tag the bar, I cannot, unless they have a personal page. The same is true of charities, which prevents charities from reaping the full exposure FB could bring. I'm confident that is the driving reason many brands and organizations make a conscious choice to create an individual page vs. a fan page, or they create both.
Ryan Gerardi 12:48 PM on November 23, 2009
You know it is actually beginning to annoy me when I see companies or brands creating profiles. And then they use them to market and it gets even more annoying. I was expecting to write about this soon myself.
I would argue against your last statement in that most people creating profiles for their brands aren't thinking about the limitations of pages such as inability to tag photos like you describe. They likely do not understand Facebook to enough extent to be thinking of such a minuscule detail like that.
Michaela 2:59 PM on November 23, 2009
As a company, we started out with a "profile" because we have a brand persona (Ask Ana), who we sent the account up for. Now we have both a profile and a page, but I was worried about ending our profile because we have so many more people on it, and keep getting requests every day. Would you have SPECIFIC resources as to how to contact Facebook and ask them to merge the contacts over to our Business Page? Thanks!
Kim Dudra 4:00 PM on November 23, 2009
One of the first corporate pages I ever checked out on Facebook was Wal-Mart's (this was at least a couple of years ago). It was a back-to-school promo for decorating your dorm. Unfortunately for Wal-Mart, on their wall was just a long string of posts of people arguing whether or not Wal-Mart was an evil empire. Lesson learned!
erica 4:01 PM on November 23, 2009
Ryan, I'm going to respectfully disagree with your assertion that most businesses do not know enough about facebook to understand the minuscule details about photo tagging, etc. I know you're right about some businesses, but I'm specifically referencing very social media savvy companies who decided to set up individual pages as a work-around, because of the tagging issue specifically. AJ Bombers in Milwaukee did a whole campaign using tagged photos, and has built an almost cult following on Twitter. I know that's just ONE example, but perhaps it's a good discussion to have in this forum. What are the advantages and limitations for businesses in building individual pages versus fan pages.
Funs blog 12:13 AM on November 24, 2009
I am not actively using facebook, but I am one active user of twitter, Well this information is really very good. Thank you.
Kenny MacCarthy 12:40 PM on November 24, 2009
This stuff is SO hard to wrap my head around. Guess it's time to hire a pro. Or 2.