If you're wondering how to catch new customers using Inbound Marketing, let me be your guide:
Go Where the Fish Are
This summer I was fishing on the South Fork with Trevor Wine, a guide from World Cast Anglers. I've been fishing my whole life: mostly in the big holes and banks of the river; finding the slack water in merging currents.
When Trevor told us he was going to take us to his secret spot where they’d been catching 20”+ trout all summer, we didn’t argue. We past bank after bank of amazing looking water only to arrive on fast, flat shoal. “Just watch,” he said. Watching the water you could see these HUGE fish rising in this water that was maybe 8” deep.
After catching our biggest fish of the day, I walked away with the realization:
Where you THINK the fish are
and
where they ARE
can be totally different.
It’s best not to leave it up to guess work and actually listen to and follow the guidance of the experts.
The same is true with marketing. You have to go where your potential customers are by determining which persona you are trying to reach. Are they on
Facebook
?
Twitter
? Yahoo Answers? or
LinkedIn
? You can assume, like many people do, that your target customer isn't using social media or the
blogosphere
. Or you can measure where your traffic is coming from, identify your referrers, track your leads, and close the loop on which new sites and content produced the most leads and customers.
Just like Trevor opened my eyes to new places on the river to catch the big one, my advice is to listen to the experts and be open minded. Marketing, just like the river, is going to change and you want to be where the fish are if you’re going to reach your target customers.
Choose Your Bait Carefully
Walk into any local fishing shop and they’ll have a board of the “hot flies” for each piece of water in the area. Once you know where your customer is you're ready to think about what tasty piece of content you’ll be luring them in with.
Get Technical: Watch the water for insects and match the hatch. In marketing, being well informed about which of your campaigns are driving your best conversion rates to both leads and customers provides you the opportunity to make smarter marketing decisions moving forward with the types of campaigns you run. Companies that download a white paper convert into a customer at one rate, but companies that request a free trial convert at a higher rate. Ask yourself: which call to action do you want to drive the most visitors and leads to?
Great Creative:
Throw a totally crazy attractor out there and see if it catches their attention.
A great example of a company "getting creative" is one we recently talked about on the blog. Take a look at the
pink glove dance
that St. Vincent's hospital in Oregon put together to raise Breast Cancer awareness -- in only 3 short weeks this creative little video has over 4 million views.
Keep Your Fish On The Line
The worst feeling in the world is having a customer on the line and losing them - so you need learn best practices to land your customers.
When you're fly fishing, you need to keep the line tight; any slack in the line gives the fish an opportunity to free itself. You also want to keep your angles on the fish. As the fish swims the position of the hook changes. By keeping your angels, you reduce the chance the hook's position will change and he'll get away.
It's the same with
lead nurturing
- you need to make sure your angles are right. If the person came into your site with an interest in social media, you would keep engaging them with social media material. It's all about catering the material to their interests and engaging them with it when they're interested.
There is nothing like the rush of bringing a fish in, but there's a reason it's called fishing and not catching. A good day on the river I'll catch one great fish. The true beauty of Inbound Marketing is you have the opportunity to
generate lots of higher quality leads
because they are interested in the solution you provide.
What's a good day on the river for you as an Inbound Marketer? For me, it's a day when after all my hard work -- I finally land a new customer.
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Kim Kolb 10:03 AM on December 13, 2009
Ryann,
What a great analogy! I remember fishing with my dad as a child and another point that could be made in your article is the patience that you must endure to overcome. Fishing and Social Media does not provide that instant gratification. One must be patient, even if they are in the "Secret" place.
James Brolin 10:24 AM on December 13, 2009
Ryann,
Excellent illustration on how effective marketing should be done!
5 thumbs up for Ryann!
Lou Unkeless 10:27 AM on December 13, 2009
Ryann, you put an appreciative smile on my face this morning. The two things I am most passionate about in life are fly fishing and Internet Marketing. And you managed to tie them together very nicely. Well done!
Out here in CA it's steelhead time.
Tough conditions, hard to find, requires patience and fortitude, but with dedication, good technique, and persistence, you can land them. I get the same rush when I land a new customer as I do when landing steelhead.
JoeCascio 10:59 AM on December 13, 2009
Going with the bait analogy a bit more, the fish don't care that you got a good deal on worms today if they're hungry for something else. It's not about what *you* have to sell, it's about what *they* want to buy.
Shannon Sweetser 11:38 AM on December 13, 2009
Great work Ryann - I believe this post spells out 3 very important steps to catching new customers with Inbound Marketing 1.) Transform the way you think about Marketing 2.) Create valuable content that attracts and hooks your customers (bait!) 3.) Keep them on the line with Lead Nurturing.
Amy Bernstein 1:50 PM on December 13, 2009
Great analogy! With a chunk of companies still not on the social media bandwagon, they are definitely still looking for fish in the wrong places!
Chris 5:08 PM on December 13, 2009
Wow, you really "caught my attention" with this one.
Rachael 6:14 PM on December 13, 2009
What a delightful video! Thanks for sharing
RM - InBoundMarketingPR 9:18 PM on December 13, 2009
Excellent analogy.. REally tied it in beautifully!
Fishing in the wrong place can be very costly and not listening to the experts and watching those trends could be costly as well.
Thanks for bringing that to the forefront!
RM - InBoundMarketingPR
Robert 1:15 AM on December 14, 2009
The heck with marketing, I want to go fishing now.
Harry 1:40 AM on December 14, 2009
A nice write up. In a simple way you brought out the essence of the whole thing.
Ray 8:57 AM on December 14, 2009
Give a man a fish and he will eat for a day. Teach a man to fish and he will eat for a lifetime. - Confucius
Give a company a lead...... Teach a company to generate inbound leads......
I love fishing stories, thanks!
Ryann Price 8:58 AM on December 14, 2009
Thank you for all of your comments, for those of you who haven't tried fishing go for it!
Lou - best of luck w/steelhead season. I've never been but we were just talking about planning a trip to upstate NY for a try.