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Inbound Marketing and Recruiting Meet to Create a Hybrid: “Recruiting 2.0”

 

Meg-Toland-Hollister

In the following guest post, Meg Toland of Hollister discusses what went into the launch of her company’s Inbound Marketing and services model and how it’s impacting her business in a big way. 

As the Marketing and Communications Director for full-service Boston-based staffing firm, Hollister, I discovered early on that a basic Facebook fan page, LinkedIn group, or Twitter handle would hardly be enough for us to reach our incredibly diverse online audience.  Here is what we did and some tips on how you can recreate our success.

Find the Common Denominator in Each Unique Market Sector

Before launching our inbound marketing and services model, Recruiting 2.0, we challenged ourselves to find the common denominator of each of our unique market sectors. What do a software engineer, HR generalist, marketing director, executive assistant, sales manager and controller all have in common? As unique as each role appears, the answer was very simple: all share the desire to interact with like-minded individuals, learn about industry trends and develop professionally.

Keep It Searchable

After agreeing on this, we ran a detailed study of our audience, performed an SEO analysis for all six of our division lines, and projected the success rate of targeting each individually. The results told us to go live and go live fast.

In designing our online communities on LinkedIn, Twitter and Facebook, and launching three blogs and a YouTube page, I turned to a phrase that was embedded in me at a very young age- "keep it simple stupid" or in this case, "keep it searchable".

Today our online communities include: Boston Marketing Group, Boston Tech Hub, Boston Creative GroupBoston Accounting & Finance ProfessionalsBoston Administrative ProfessionalsBoston HR Leaders and Boston Jobs. We have strategically placed each community so that the right types of professionals can easily find them.

Share Useful Content with Your Communities

To add value, we regularly include a combination of industry news, local events and Boston Hot Jobs (brought to you by Hollister) to the discussion mix. Because we have a monthly audience of over 15,000 Massachusetts professionals, we work closely with our new media communications agency, 451 Marketing, to help us monitor each community and ensure that our audience stays engaged.

 

Recruiting 2.0 has done three crucial things for us: expanded our access to Massachusetts job-seekers, enhanced our customer interaction through real-time communication and strengthened our overall online brand presence. Before integrating social media into our marketing strategy, our website traffic averaged 2,500 hits per month. Since the launch, we have seen a steady monthly increase of measurable qualified traffic that has led to a record high monthly rate of 15,900 visitors; a figure that took just eight months to achieve. Today our top sources of referring traffic include Twitter, LinkedIn, Facebook and the Boston Hiring Blog.

These traffic sources alone speak volumes about where today's job-seeker is migrating and also, where the recruiting game is headed. We are very excited to have wrapped our arms around the new media space early on in the game and to already be experiencing concrete results.

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Posted by Shannon Sweetser on Tue, Dec 15, 2009 @ 07:30 AM

COMMENTS

Heading over to check out your communities now! And anything to make searching easier,I'm all for. Love HubSpot... keep it coming!!!

posted on Tuesday, December 15, 2009 at 7:34 AM by Alexis Ceule


You've obviously got something valuable to say but you need to keep it simpler for the stupids. 
 
I DIDN'T UNDERSTAND THIS PART AT ALL:  
 
"we ran a detailed study of our audience, performed an SEO analysis for all six of our division lines, and projected the success rate of targeting each individually. The results told us to go live and go live fast." 
 
OR THIS 
 
"We have strategically placed each community so that the right types of professionals can easily find them." 
 
 
 

posted on Tuesday, December 15, 2009 at 9:11 AM by Recruiting Animal


 
 
 
 
Thanks for the comments Animal. As a recruiting professional who is likely unfamiliar with SEO, I can understand where you may have gotten lost here. Let me explain. 
 
 
 
 
 
1."We ran a detailed study of our audience" 
 
 
 
This simply means we did a market analysis on our current and prospective customer. Because we have six division lines, we analyzed each as a group and then all as a whole. We outlined the basic demographic makeup, professional behaviors and trends within each industry/space.  
 
 
 
2. "Performed an SEO analysis for all six of our division lines" 
 
 
 
SEO or Search Engine Optimization is the process of improving the volume or quality of traffic to a web site from search engines via "natural" or un-paid search results. Basically, if we want these groups to be found by our target audience, we have to first understand how each audience searches online and then title each group with a name that can be found by including the appropriate keywords.  
 
 
 
3. "Projected the success rate of targeting each individually"  
 
 
 
When we initially considered the launch of over 20 online communities, it was critical for us to determine whether or not the communities would be successful and continue to grow.  
 
 
 
4. "The results told us to go live and go live fast."  
 
 
 
The results of our analysis concluded: 
 
 
 
1.That our market is very broad which makes it challenging to target it as a whole while adding consistent value  
 
2.The names that we chose after an SEO analysis were not yet taken, hence “go live fast”. If we waited too long, we would risk losing the group names to someone else. Example: we were in absolute shock when we found out that @BostonMarketing was available on Twitter 
 
3.We determined that all of our target audiences were migrating to the online space and recognized that if we failed to launch something of value and sustainability, we would risk losing touch 
 
 
 
5. "We have strategically placed each community so that the right types of professionals can easily find them."  
 
 
 
This statement simply restates what I explained above. Example: Anyone who has a background in creative will more than likely eventually stumble upon the “Boston Creative Group” 
 

posted on Tuesday, December 15, 2009 at 10:10 AM by Meg Toland


I am crazy about your post. I am nowhere near Recruiting, but have given a little thought and can see how the process can be remodeled for just about any business. Thanks for the sharing and giving a push to some great insight. You've set off an idea bomb in my head.

posted on Tuesday, December 15, 2009 at 10:13 AM by Randy Barnes


Main critique. Your article is too wordy and abstract 
 
SHORT VERSION: 
 
1. People want a place online where they can talk shop 
 
2. Figure out what keywords your target audience is using. 
 
3. Set up a discussion group using those keywords so they can find you on Google. 
 
YOUR VERSION 
 
1."We ran a detailed study of our audience"  
 
NO CONCRETE EXAMPLE. 
 
2. "Performed an SEO analysis for all six of our division lines"  
 
= WE MATCHED OUR KEYWORDS TO THOSE COMMONLY SEARCHED BY THE TARGET AUDIENCE.  
 
3. "Projected the success rate of targeting each individually"  
 
HOW DID YOU DO IT? 
 
4. "The results told us to go live and go live fast."  
 
> The names that we chose after an SEO analysis were not yet taken, hence “go live fast”.  
 
MYSTERY EXPLAINED 
 
> our target audiences were migrating to the online space and recognized that if we failed to launch something of value and sustainability, we would risk losing touch  
 
ANOTHER FACTOR EXPLAINED.  
 
"VALUE & SUSTAINABILITY" = UNNECESSARY CORP BLATHER 
 
5. "We have strategically placed each community so that the right types of professionals can easily find them."  
 
DOESN'T STATE THINGS IN CONCRETE TERMS EVERYONE CAN UNDERSTAND. 
MEANING = YOU GAVE SITES AN ONLINE ADDRESS PEOPLE WERE LIKELY TO USE 

posted on Tuesday, December 15, 2009 at 10:58 AM by Recruiting Animal


Do either of you two know where I might find a Motor Design Engineer with expertise in Electro-Magnetic disciplines? This would be for a position in Fort Wayne, IN.  
 
If so - please call me at 260-347-1715. 

posted on Tuesday, December 15, 2009 at 11:09 AM by Jerry Albright


Hello Meg, 
 
Great post! I just checked out your communities, very impressive. How long (maybe I missed this part) did it take to build these?  
 
On a side note, I thought your post was very well written and informative. I don't know a ton about recruiting, but it seems as though you just experienced "Jealously 2.0" with your recruiting peer above. Ha-ha! I guess that's some form of recognition/praise for you.  
 
Looking forward to reading more from you... 
 
Mike A.

posted on Tuesday, December 15, 2009 at 11:42 AM by Mike Amarezello


Thanks for your comments Mike. It took about a month to design and launch all of our communities on LinkedIn, Twitter and Facebook and the growth rate of each has varied depending on the type of group. For example-our Accounting & Finance and Administrative groups have been developing at a much slower rate than say, Marketing, which on LinkedIn broke the 1000 member mark within a month.

posted on Tuesday, December 15, 2009 at 2:35 PM by Meg Toland


Great post Ms. Toland - I found your article very insightful and accurate. I agree with many of your points and I should mention that living and working in the Boston area, I've been impressed with Hollister's efforts within social media. Most recruiting and staffing companies are cluless but your firm seems to be right on target.

posted on Tuesday, December 15, 2009 at 3:03 PM by Jonah Lupton


Jonah, when I was job searching - I was amazed at how behind recruiters were - which was especially difficult for me as that I was looking for fresh and current companies (and found HubSpot, yay!). It's very challenging to trust a recruiter when you feel that they aren't up-to-date on the current trends for your industry. I love Meg's strategy to go where the job searchers are - I'm curious how Hollister is keeping the interest of people after they have found a job - I imagine it would be beneficial to access their networks of job searchers through re-tweets and sharing.

posted on Tuesday, December 15, 2009 at 3:34 PM by Shannon Sweetser


It’s interesting that you bring that up Shannon. In a business where we are literally placing thousands of professionals in jobs across a multitude of industries, historically it has been very challenging to remain in touch and engaged with what we refer to as the “passive jobseeker”(those who are not actively on the market for a new job). One of the greatest benefits of Recruiting 2.0 is that it gives us real-time industry data and access to qualified professionals, regardless of where they are at in their career. 
 
 
 
The model is most definitely forcing our business to remain up-to-date on the trends that are impacting our candidates and clients across all six division lines. And at the end of the day, yes, a recruiter that is up-to-date on the current trends of your industry will be able to provide you with the most valuable experience and lead you down the most fitting career path.  
 

posted on Tuesday, December 15, 2009 at 4:18 PM by Meg Toland


How would a member of the group know that they were joining a group established by a staffing firm? Did I miss the link to Holister?

posted on Tuesday, December 15, 2009 at 9:52 PM by John


great post.Nobody can ignore the existence of ugg classic tall boots in the fashion world. And Australia's Classic straighteners ghd is one of our brand's heritage styles. ladies boots
 

posted on Wednesday, December 16, 2009 at 5:04 AM by ugg mall


Hi John,  
 
 
 
Thanks for the response. 
 
 
 
Depending on the site, Hollister’s involvement is more or less visible due to the layout differences. Twitter, which gives you more freedom to design custom backgrounds, allows us to position our brand as the host to each group through design http://twitter.com/bostontechhub. To note: we purposely decided to have the groups “sponsored by Hollister” as opposed to being focused on Hollister as our mission in creating these groups was to bring value to the members.  
 
 
 
You will see that each group does contain links back to our corporate website, mostly through jobs posted for our clients.  
 

posted on Wednesday, December 16, 2009 at 8:38 AM by Meg Toland


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posted on Wednesday, December 16, 2009 at 10:10 AM by louboutin boots


As the Marketing and Communications Director for full-service Boston-based staffing firm, Hollister, I discovered early on that a basic Facebook fan page.Outrider doing real SEO, which means that we go straight to the heart of the problem and optimizes the inside out with on-site work.Through analysis of the site being worked on, we provide an overview of what issues should be addressed to achieve better visibility through organic søgning.Outrider was one of the first companies which offered its clients sponsored links. 

posted on Friday, December 18, 2009 at 6:26 AM by Natural search marketing


Hi Meg 
 
Sorry it has taken me so long to respond to your invitation to view the article and to comment. 
 
What I have found most interesting is that you have sparked some debate after actually implementing Social Media programmes for recruitment. The Animal's comments are, imho, an attempt to bring some clarity to readers who may not yet be as familiar with the various technical aspects of using social and business groups, much less the sophisticated marketing efforts you have put in place. 
 
On the other hand, this really does start to open the questions - Do the candidates really care? Will they really use Facebook to find jobs? Is anybody actually asking the candidate(s) those question? 
 
This topic will run and run, as the hot topic for 2010. When the economy begins to rebound, will employers 'revert to type' and return to traditional media (job boards) and sourcing techniques (calling the recruitment agency), or will they keep exploring these 'new' sourcing channels? 
 
Lots of fun ahead. We are looking forward to your thoughts and efforts. 
 
Best wishes for the Holiday Season. 
 
Alan Whitford

posted on Thursday, December 24, 2009 at 3:39 AM by Alan Whitford


It’s great to hear from you Alan and thank you for your insight. It will be very interesting to see how the behaviors of candidates, employers and recruiters fluctuate throughout 2010. Right now social media sites like Facebook, LinkedIn and Twitter still remain quite cloudy for candidates and for recruitment altogether.  
 
 
 
In regards to reverting back to traditional media: 
 
Job boards: I don’t see job boards going away for a long time. I do however think we will continue to see a substantial uptick in competition between the big job board players such as Monster, Career Builder and Hot Jobs as they are challenged to expand and become more integrated with more online passive candidate sites – especially given the high cost of boards compared to free social sites. In addition to this, I think we will be seeing more startups like Job Thread (http://www.jobthread.com/), which bring some innovative technology to the table that has the potential to change the job board space all together.  
 
 
 
Recruitment agency support: Tools are great for initial targeting and basic screening of candidates, but as we know well, they don’t replace the personal component that is most critical to recruitment. I believe what we are experiencing is an evolving space that will ultimately enhance traditional corporate and agency recruiting, not replace it. 
 
 
 
Lot’s of fun ahead indeed Alan. Great to hear from you again and have a wonderful Holiday!  
 
Meg 
 

posted on Thursday, December 24, 2009 at 9:02 AM by Meg Toland


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