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Research Shows Websites Influence 97% of Clients' Purchasing Decisions

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 websites' influence

Your website may very well be the most powerful tool in your marketing kit. Not only is it the place prospects and clients go to learn more about you and your services, but it has a huge impact on their ultimate purchase decision. In fact, only 3% of the 200 buyers surveyed - from companies of all sizes - say a provider's website has no influence whatsoever over their purchase decision.

The survey was conducted by RainToday.com and included more than 200 buyers responsible for more than $1.7 billion in professional services purchased, such as accounting and financial consulting; architecture, engineering, and construction services; human resources consulting; IT consulting and services; legal services; management consulting; marketing, advertising, and public relations; and training services.

The influence of professional services websites on purchasing decisions has increased significantly over the past four years. According to the survey, 74% of buyers report the service provider's website holds at least "some influence" over their ultimate decision to buy services from the provider. This is 23 percentage points higher than in 2005 and represents a significant increase in the importance of websites.

It's clear that professional services firms must take advantage of this power. With well-designed websites they can:

  • Establish that they are professional: through professional design, writing, and arrangement of content.
  • Establish that they are worthy of consideration: through an overview of their services, their client list, biographies of their professionals, and case studies that show how they helped clients and delivered what they promised.
  • Establish themselves as an authority: through blog posts, publications, videos, and other resources to help build credibility, reliability, and trust-all essential elements necessary to win clients

How important is your website to growing your business?

 

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Posted by Jeanne Hopkins on Wed, Jan 20, 2010 @ 04:15 AM

COMMENTS

I rather enjoy this for two reasons. First, I'm a sucker for closely related color graphs.  
 
Second, the point is valid but I wonder what demographic this will mean for the staff of these Web augmented firms. If the Web site is doing most of the traffic driving, could some of the employees become unnecessary? I doubt it, but there might be some who would attempt to see a coraliation.  
 
I also find it interesting that the raise in the relevance of Web sites comes on the back of a recession. Perhaps business models have evolved so that Web sites must be more important at the price of personal.  
 
Excellent post!

posted on Wednesday, January 20, 2010 at 6:00 AM by Navah


Great post. I was going to offer another point of view before I read that you're talking just about services firms.  
 
It is common to take the last point of marketing contact as the one that had the most influence. When we measure marketing, there tends to be a belief the thing we measured as coming before the conversion, caused the conversion. This is often at the expense of the long line of touch points that came before. 
 
Because our websites are so easy to measure, we might believe it is responsible for more customers than it would if it stood alone.

posted on Wednesday, January 20, 2010 at 6:26 AM by Chris Clegg


I agree with Chris that it really is more complex than just the website driving the buying decision. However, I do agree with the post that websites are a key driver in the sales cycle.  
 
When someone first comes in contact with your business (referral, networking, search engine etc) I think your website is a key driver in the person taking the next step in doing business with your company. A poorly designed website or one that lacks clear and cohesive content will loose you alot of business.

posted on Wednesday, January 20, 2010 at 12:55 PM by Brandi Starr


Website really influences the people most when buying or purchasing something. That's why, many marketers started internet marketing. Thank you for this very informative post. I will include this on my blog about www.decentreview.com/blog">internet marketing.

posted on Wednesday, January 20, 2010 at 2:01 PM by Jamie Ludlow


Website really influences the people most when buying or purchasing something. That's why, many marketers started internet marketing. Thank you for this very informative post. I will include this on my blog about <a href"http://www.decentreview.com/blog">internet marketing.

posted on Wednesday, January 20, 2010 at 2:05 PM by Jamie Ludlow


Website really influences the people most when buying or purchasing something. That's why, many marketers started internet marketing. Thank you for this very informative post. I will include this on my blog about internet marketing.

posted on Wednesday, January 20, 2010 at 2:06 PM by Jamie Ludlow


trying to view this webinar (missed the live one) the link sent to me in my e-mail takes me to a completely different webinar (social media) What is the correct link to view the Web Redesign webinar?

posted on Wednesday, January 20, 2010 at 3:03 PM by kim Mccormick


great post. i've learned a lot from this. thanks a lot for sharing. 
 

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