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Chart of the Week: What Buyers Want from Your Website

 

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 What Buyers Want

We all know our website is a key part of our marketing and lead generation strategy. But when prospects visit your site, what are they looking for? What do they want to see, and what do they consider most important? To find out, RainToday surveyed more than 200 buyers of B2B services -- in companies of all sizes -- to rate the importance of various elements of a service provider's website.

The top 4 elements should come as no surprise:

  •  Service descriptions (87%)
  •  Description of industries served (78%)
  •  Success stories / case studies (73%)
  •  Professional website design and presentation (69%)

These elements are the core of most firms' websites. If something is amiss here, it will raise major questions with buyers from the get-go. Getting these elements in place is just the price of entering the game.

However, if you want to win clients, don't overlook the remaining six elements. Even podcasts and audio content, at the bottom of the list, were rated by 40% of decision makers as being "extremely" or "very important" when deciding to make initial contact with a service provider. 

Whatever marketing you are doing, the first stop for most buyers is a visit to your website. It can either draw them in further with online resources and content, podcasts, videos, and news, or it can say the same thing as your competitors' sites, providing a laundry list of services and a nice look, but neither helping nor hurting your chances to start or enhance a relationship.

Web Elements Working Together - An Example

Say you are going to run a webinar. You may send an invitation by email (a top way to generate attendance at webinars), directing buyers to register for the event on your website. During the registration process, you can ask them to sign up for your newsletter, allowing you to add them to ongoing marketing communications. And, on the confirmation page, you can direct them to blog posts, case studies, or podcasts on related topics to the event, further engaging them with your brand and thought-leading content.

Pull People to You

You can go a step further and share information about the webinar and the related content items via social media such as Twitter, Facebook and Linkedin. Doing this allows you to reach your followers and fans, some of whom may not be on your email list, as well as enhancing your Web presence. As more people use the Web to find services, you want to make sure you have compelling content that is findable in search engines and draws people to you.

Buyers may not indicate elements such as blog posts, podcasts, and video as being the most important features of a website, but leveraging content can really help your product or service stand out in a crowded marketspace.

What type of content do you have available on your website?

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Posted by Jeanne Hopkins on Wed, Feb 10, 2010 @ 04:15 AM

COMMENTS

Great article. I love stats and benchmarking. This figures really highlight what should be included. I thought video would have been higher.

posted on Wednesday, February 10, 2010 at 5:40 AM by Scott Wickenden


This is why a website redesign that doesn't incorporate inbound marketing can be a waste of time. Prospects want easy to find information to make a decision, not hype or flash (circa 1990) Make it substanitive, provide a blog (including video) Give the user what they want

posted on Wednesday, February 10, 2010 at 7:44 AM by Dan Tyre


Great information! You're web site should be treated as a product from your company. The product should help serve your customers with valuable, actionable content and describe your value propositions in a very clear format. I am surprised that video and content is on the bottom half of the list. 
 
Mark K.

posted on Wednesday, February 10, 2010 at 7:55 AM by Mark Kilens


Happy to see that 57% of website visitors expect to find video or other podcast content. The importance of rich media content -- as a demonstration of your subject matter expertise or thought leadership -- cannot be overestimated. If you don't have video pods or audio pods or some other multimedia content, 2010 is the year you should be adding it to your online marketing plans. 
 
Steve Lubetkin 
@PodcastSteve on Twitter 
steve@professionalpodcasts.com 
www.professionalpodcasts.com 

posted on Wednesday, February 10, 2010 at 8:37 AM by Steve "@PodcastSteve" Lubetkin


This is really useful information thanks! It will come in handy when discussing website content and lead nurturing strategies with my clients.

posted on Wednesday, February 10, 2010 at 8:44 AM by Stacie Chalmers


Great article but you guys are always talking about the importance of video and I have to say I'm surprised it's near the bottom of the list????

posted on Wednesday, February 10, 2010 at 9:34 AM by Adam Lapsevich


Very interesting info. Some of these things actually scored higher than I would have thought. Thanks for sharing!

posted on Wednesday, February 10, 2010 at 2:10 PM by Carma Spence-Pothitt


Interesting stats. I still think number 1 is most important, but also where most merchants fail. Having a really good description is everything, specially if you use Paypal and you want to fight claims and disputes. There are also a lot of international buyers so keep in mind that your description should be intelligible to everyone.

posted on Thursday, February 11, 2010 at 2:28 AM by Rick


Great article with great information. Wouldn't have thought some of the stats ranked as high as they did. Time to get to work!

posted on Thursday, February 11, 2010 at 12:30 PM by Brooke Sullivan


A businesses website is more important now, than ever before. It's the face of your company 24 hours a day, 7 days a week. And for most of your prospects it's their first impression of your company.  
 
First impressions count. Make sure your website gives a good one. Because if you don't, they won't come back.  
 
Wendy Kenney 
 
Founder, 23 Kazoos, LLC 
Social Media Marketing and PR for Small Business 
 
<a>http://23kazoos.com

posted on Sunday, February 14, 2010 at 10:41 AM by Wendy Kenney


Surprised to see professional website design and presentation rated that high. Always thought that the most important thing is the quality of services and products. Seems we should work on this part... 
 
RationalPlan Project Management Software

posted on Tuesday, February 16, 2010 at 5:37 AM by Lucian


Love the article. Seen loads of stats like this on the site, just wish my clients would listen to me. Well done and keep up the good work.

posted on Friday, March 12, 2010 at 1:21 PM by Web Property Developer


Comments have been closed for this article.