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Facebook Is for Friends, Blogging Is for Benjamins

 

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 Chart of the Week

The economic challenges of 2009 had more small businesses looking for less-expensive marketing tactics, especially social media channels. In fact, social media usage among small businesses doubled from 12% in 2008 to 24% in 2009, according to "The State of Small Business Report" from Network Solutions Center for Excellence in Service at the University of Maryland's Robert H. Smith School of Business.

The method of choice for 75% of the small businesses surveyed was a company page on Facebook or LinkedIn, followed closely by posting status updates and articles of interests to sites like Facebook or LinkedIn (69%).  Additionally, 57% use social network sites to build their networks, and 54% use them to monitor feedback about their organizations.

Those large numbers make sense, as an ever-increasing number of people use such social network sites. Facebook says it has more than 400 million active users, with 50% of active users logging on every day; LinkedIn has more than 50 million members worldwide; and Twitter has about 75 million members. You want to go where the people are, and people are on social networks.

Where small businesses are missing out, however, is in creating their own content and sharing their expertise. Only 39% publish a blog about their area of expertise, and only 26% tweet about their area of expertise. When you produce quality content about your area of expertise (blog articles, tweets, etc.) you not only improve your chances of appearing in search engine results, but you also build your brand and your heighten your level of trust. You become an expert in your industry and a name people know and believe in when it comes time to buy.

Yes, it takes time to use social media effectively, but the benefits are worth it. Look at international law firm Harris and Moure, which used its blog to bring in "seven figures worth of work," and software solutions company Lumension, which created an ebook to differentiate itself from competitors and saw the book get downloaded more than 7,000 times.

So, how are you using social media to market your firm?

 

Video: How to Use Social Media to Attract More Customers

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Download the free video and learn how to generate more business using social media.

 

Posted by Jeanne Hopkins on Wed, Mar 17, 2010 @ 05:14 PM

COMMENTS

Concur 100% that small businesses are missing out by not blogging and tweeting. I think they are getting bad advice from agency types. Facebook fan pages are a dime a dozen and quickly becoming noise. Blogging and driving traffic to your unique site really set a business apart. It's an operational distinction that I believe manifests itself in other aspects of the business - most importantly the actual products and services. Thanks! Bret

posted on Wednesday, March 17, 2010 at 4:36 PM by Bret Simmons


Thanks for sharing. First of all - props to my alma mater for some good work and GO TERPS! against Houston on Friday night. 
 
In the senior care marketing space, we use the combination of blogs and Facebook fan pages. Blogs work very well in this space to show thought leadership, while Facebook shows the personal side of the company and connects multiple generations.  
 
We've done some research called the Elder Care Industry Marketing Report that discusses this market. A good piece of the report talks to social media use and desires for senior care marketers. It is free for anyone to download. Enjoy. 
 
Ryan

posted on Wednesday, March 17, 2010 at 4:46 PM by Ryan Malone


Use every tool at your disposal to communicate with your customers and the world - especially if the tools are free and effective.

posted on Wednesday, March 17, 2010 at 4:47 PM by Bruce Blackwell


It appears internet marketers are believing too much of our own sales pitches and disregarding reality. 
 
This Wall Street Journal article addresses the fact that social media hype is not matched by reality: http://online.wsj.com/article/SB20001424052748703909804575123691040422082.html 
 
While there are successes, social media still is not close to a serious revenue-producing marketing method for most businesses at this time.

posted on Wednesday, March 17, 2010 at 4:54 PM by Luke


we at netTALK need to get a blog up asap but we have actually received some major international distribution leads through FB

posted on Wednesday, March 17, 2010 at 5:00 PM by nick


In the short time I've been blogging and experimenting with various social media platforms, I've been lucky to meet so many folks who are generous with their suggestions. No small business owner or nonprofit should move forward without adding this community to their marketing and PR mix.

posted on Wednesday, March 17, 2010 at 6:30 PM by Beverly


I 100% agree. Businesses are reeling right now trying to figure the new marketing game. They Forgot to stay up on the ever changing market place and how consumers interact with companies. I think they'll find out again that facebook is limited to the type of business that you have. If you run a nightclub or something that relates to a social atmosphere then facebook would be great. If you have a different company, say you sell tires, it would be like a salesman interupting a conversation between friends. It's highly frowned apon from your average facebook user. Again missing the boat. Their time would be better spent on blogging and ranking the blog to create an authority stance that comes across as highly professional and insightful.

posted on Wednesday, March 17, 2010 at 7:56 PM by Gary


Luke, 
 
I believe it's still too early to tell how how much revenue can be generated by social media sites. I've only had our FB and LinkedIn pages a little more than a month but I can see tons of opportunities. While every business may not see much benefit, the benefits are certainly there for the majority. As a landscape design firm specializing in outdoor living areas, this is like taking candy from a baby.  
 
An interactive website for free. 
 
You would have to be pretty low on the intelligence totem pole NOT to take advantage.

posted on Wednesday, March 17, 2010 at 8:25 PM by Fine Edge Landscape Design


While waste your time. Just visit httt://ejosky.blogspot.com

posted on Thursday, March 18, 2010 at 2:39 AM by Ejosky


While waste your time. Just visitwww.ejosky.blogspot.com and enjoy until you are satisfied

posted on Thursday, March 18, 2010 at 2:43 AM by Ejosky


While waste your time. Just visitwww.ejosky.blogspot.com and enjoy until you are satisfied

posted on Thursday, March 18, 2010 at 2:43 AM by Ejosky


Tactics, strategies whatever we call them, social media marketing and networking is sure creating a buzz,but whats also important is the company handling the social media activity & client they are handling. We see marketers often hype SMO beyond comparison as a lead generation tool and later fail to deliver upon which should not be created as Social media is to stay.

posted on Thursday, March 18, 2010 at 6:57 AM by Amit kumaar


Let's not overlook the obvious -- -- the title of this blog post was brilliant and attention-getting, and a great use of LinkedIn to drive traffic to a blog. Congrats to Jeanne and HubSpot for showing how it can be done.

posted on Thursday, March 18, 2010 at 9:53 AM by Carol


This is fascinating stuff! I think blogging is the best way for businesses because it establishes credibility and trust outside of the business. Meaning it's less "salesy" and more "community". Resulting in more business/clients/sales/whatnot...

posted on Thursday, March 18, 2010 at 9:55 AM by Marian Schembari


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