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5 Inbound Marketing Opportunities Apple Missed When Launching iPad

 

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apple ipadMany would argue that the biggest consumer product launch of the year is only a few days away. Saturday April 3, Apple releases the iPad, a device the company hopes will create an entire new product category in the consumer electronic industry. While the iPad isn't short on buzz, the electronics giant has missed some key inbound marketing opportunities that could have taken the product launch to an even higher level.

5 Inbound Marketing Opportunities Apple Missed When Launching iPad

Historically, Apple's product launch approach has been to be as secretive as possible about product details leading up to the launch. The company's release of iPad guided tour videos last week created buzz for an event that would have gone unnoticed by most companies. This type of buzz is valuable, but had Apple developed content and inbound marketing strategies with key customer groups, they could have built stronger advocates across growing customer segments.

1. Building Business Advocates -- The iPad's major opportunity and application is its business use. While it's being launched as a consumer electronics device, this new type of tablet computer fills the needs of many businesses from restaurants to hospitals. Apple has largely ignored businesses in its initial product launch marketing; however, a content marketing strategy that focused on business applications of the new device beyond just its ability to run business applications like Numbers and Keynote. They could have started the conversation about the second generation of cloud computing and improved commercial application sales in the iPad app store. A blog or even a series of use case examples showing how different industries could leverage this new type of device in their businesses could have helped build a stronger level of support outside of IT departments for adoption.

2. Feeding the Base -- In classic Apple fashion, they have tried to keep news and information about the iPad to a minimum leading up to its launch. What if they hadn't? Instead of acting like a stone-cold corporation, Apple could have done just a little bit to empower its nation of rabid supporters. Does it need to divulge product secrets and give away too much information away to the competition? No. However, Apple could have done a few things to reward its strongest fans and early adopters. Imagine the buzz they would have created if they gave in-store line priority to anyone who bought a first generation iPhone. It makes sense; people who bought the first iPhone are likely to be early adopters who will also buy the iPad. A simple gesture of putting them at the front of the line would have built a wave of word-of-mouth buzz that cost Apple nothing except for some organizational time and effort.

3. Engaging Bookworms -- It is no secret that Apple hopes its new iPad will drive an entire new business channel of its iTunes Store: books. Digital books, though cheaper than printed books, can be a tough sell to traditional book readers. With inbound marketing strategies that aimed to educate avid book readers including students and teachers, Apple could have used the months leading up to the launch to inform potential customers of the benefits of electronic reading and how it would integrate into daily life.

4. Appealing to an Older Market
-- An opportunity that an iPad has that the iPhone or iPod doesn't have is to appeal to older electronics users. Until now, portable electronic devices were too small and hard to read for older users, while computers and netbooks were to hard to use. The iPad gives older users an easier to read screen size with a simple user interface. Apple should have been working with developers prior to the launch in a public way to showcase new iPad applications that would appeal to the older demographic. Apple could have built an entire content community around use cases for older iPad owners.

5. Getting Gamers Geeked
-- For the past year or more, Apple has been pushing gaming on the iPhone and iPod touch. With the iPad launching, gaming is likely a priority on this device as well. Not having dedicated content channels online to showcase upcoming games as well as development insights from game developers was a critical mistake in inbound marketing. Gamers get excited about new games, characters, levels, etc. Building a content network to hype up the launch could have bolstered iPad sales.

Will the iPad sell? Yes. Could Apple have used inbound marketing to sell more? Absolutely.

Do you plan on buying an iPad? 


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Posted by Kipp Bodnar on Thu, Apr 01, 2010 @ 10:00 AM

COMMENTS

I am not sure is this a joke? It's gotta be an April fools joke.

posted on Thursday, April 01, 2010 at 10:07 AM by Al


Marketing the iPad to businesses is a win/win play IMO. There are plenty of consumers that are also business people that could use it for work, but will balk at the price if buying with their own money. However, if the case could be made for an employer to provide for sales presentations and the like, it could open up a new channel of people to see it to. Wrote a blog post back in February about a few uses the construction industry could apply to the iPad 
http://dphelan.com/2010/02/24/contractor-uses-for-the-apple-ipad/ 

posted on Thursday, April 01, 2010 at 10:37 AM by dan


As a devoted Mac user and Apple fan/advocate I'm hopeful that iPad will be a great success, but I think getting business people to adopt and use it on a large scale will require a solution for business documents - Pages isn't the answer. As the majority of business associates and clients use pc's and MS software, I have to use the MS Office for Mac suite for word documents and spreadsheets - this won't change anytime soon unless Pages and Numbers are made cross platform compatible - seamlessly. All the other iPad features make it terrific as a business tool, but this issue could prove to be a real problem for business acceptance.

posted on Thursday, April 01, 2010 at 10:52 AM by Mike Paulus


How would you implement the in-store line priority? The 1g iphone launched 3 years ago, I doubt people still have reciepts, or even the phone. That base probably moved on to 3Gs by now.

posted on Thursday, April 01, 2010 at 11:10 AM by Mike T


I'm a fan (and customer) of Hubspot but smirked when I read this. I think Apple is doing just fine in the marketing department. This post felt like another excuse to ride the iPad buzz rather than a really insightful commentary.

posted on Thursday, April 01, 2010 at 1:01 PM by Amrita


They've sold our their pre-orders for a device that hasn't even been released yet. I'm not sure how much better you could do than that?

posted on Thursday, April 01, 2010 at 1:18 PM by Steve J


You can always do better and there are always missed opportunities. I like this post as a thought exercise and a way to get creative.

posted on Thursday, April 01, 2010 at 1:23 PM by Mike T


I'm kinda in @Amrita's camp on this one. Apple doesn't hire idiots in their marketing department and being detached and omniscient is working for them. Leading with "Building Business Advocates" soured me almost right away on the rest of the post. Restaurants and hospitals want cheap and rugged. That really isn't an Apple core brand thing.. though I'd like to see it, but won't ever happen.

posted on Thursday, April 01, 2010 at 1:27 PM by Rufus Dogg


but Apple could make their keyboards more responsive!! damn L key :-)

posted on Thursday, April 01, 2010 at 1:30 PM by Rufus Dogg


Well, first there are business advocates in Apple's developer community who have been actively persuaded by Apple to build business apps. Healthcare and education are the two business segments really anticipating the release. Especially education because the iPad can scale between K-12, higher ed, special needs and adult education. MacBooks and iPhones could not span that range of generations and needs. The SDK has been out and developers are writing apps now, or porting their iPhone apps. 
 
Apple's a great marketing company, but they need to show apps already developed. That will be the second phase of their marketing plan a few months from now.  
 
I agree with Mike T's comments. People change their iPhones out every 18-24 months. As far as engaging bookworms, that will happen but Apple chooses do it through the business side of things via the counter attack against Amazon's pricing model, and the spat with Adobe over HTL5 vs. Flash. iPad v 1.0's screen may not excel over the Kindle for some age segments if you're reading a long form book for hours at a time. It's an LCD screen. But Apple's focused on the golden jewels- the textbook industry! That brings in a significant revenue stream, not $9.99 best sellers. I wrote about this at the iPad launch at http://newdigitalcafe.com/?p=1049 
 
Regarding your last point on gamers, the apps are already in development. Apple didn't show gaming apps on the original iPhone until the apps came to market, and then did so in creative ways. So stay tuned.

posted on Thursday, April 01, 2010 at 3:14 PM by Randy Giusto


Great comments everyone! 
 
I agree that Apple has done great job marketing the iPad.  
 
You all have made some great points.  
 
@Randy love your thoughts. Completely agree about textbooks. 
 
@mikeT nailed my goal of this post. I wanted to point out what I thought Apple could have done given more resources.  
 
@Amrita Thanks for being a customer. I appreciate your feedback. Not an attempt to write yet another iPad post, but instead apply inbound marketing to a major consumer product launch.  

posted on Thursday, April 01, 2010 at 3:23 PM by Kipp Bodnar


Hello Hubspot, 
 
I am a fan or your blog, posts and strategies, however, as a consumer marketer (and having worked in the video/social gaming industries), I have to say that Apple's strategy haven't seen a glaring error in their marketing strategy. Having launched and life-cycle managed several products/services/brands I know that the goal of the release is to hit one type of consumer at launch and a different set of consumers at different stages of its life. The use of inbound marketing will be critical when they branch out to the "mass consumer". Not so much at launch where they focus on the Apple fans, tech geeks and the "insiders". I don't know if this is part of their strategy or not, but when you go after a smaller subset of a larger market at launch, you sell out - it actually helps drive demand (think of movie or concert ticket sales.). 
 
As for gaming; content drives sales for a platform (in other words, games are what drive the hardware). Ipad is not launching with a library of games that are going to show off the hardware. And Apple has not reached out to the community of developers to make an effort to get development of products made. Hence, their lack of pushing this into the gamer market at this time. 
 
Thanks for all your posts, info and insight. I enjoy reading everything here....in fact, I'll be at your offices tomorrow....

posted on Thursday, April 01, 2010 at 6:43 PM by Ann Marie Bland


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