For fun, let's look at the other side of the coin--how to guarantee you'll be ignored.
- Write a canned subject line. "Cut your IT costs with virtualization!" "Free Seminar!" "Get your V!agra now!" All of these (and probably many others that you can think of) guarantee that your email will be ignored. As a free bonus, many of these might even help your email go straight to the SPAM folder!
- Lots and lots of images. Granted, images won't guarantee a trip interrupted by the SPAM filter, but they certainly help. At worst, your leads' email programs don't render them, and you end up with ugly images. At best, your leads open your email and roll their eyes at the "artwork". Either way, you're well on your way to the Delete key.
- Write only about your product or service. You and your sales team have spent hours and hours developing sales-y content; this is the perfect place to use it! It doesn't matter at all that your lead has already seen this on your website. It doesn't matter that it provides zero true value to help your lead solve their problems, it helps you get your message across! Right? Right? Well, okay, so maybe they'll tune it out immediately, but it's a great way to pat yourselves on the back while turning off your leads.
- Make it look exactly like a newsletter. If your newsletters already don't get people's attention, use this opportunity to try them out again! And the more impersonal the better, so that your leads truly don't feel like you've given any effort to nurturing them. Unsubscribe link, here we come!
- Don't include one of those silly calls to action. And certainly don't link it to a landing page! If your leads make it through your subject line, many images, and sales-y content, you definitely don't want to make it easy to follow up with you! For that matter, don't include a real reply-to address either. Hey, if your leads can't figure out how to connect with you, they don't deserve to give you money.
Image courtesy of freezelight .
Dan 11:34 AM on April 20, 2010
I'm working on developing lead warming campaigns for my company. Anyone have any tips for using white papers for lead follow-up?
Thomas Harding 11:35 AM on April 20, 2010
Jenn, Thanks for the post. In your opinion, should images (even single images) be banned from nurturing emails?
Ryan Malone 11:36 AM on April 20, 2010
Your points are very valid and true. We've written a ton of white papers for clients and the number one rule of persuasive writing: educate before you sell. The more value you provide by educating people the more likely they convert. It's all about the rule of reciprosity.
BTW - love the spam image. Used it on a blog post a while ago. It's a classic!
Ryan
John Rode 11:40 AM on April 20, 2010
We have an ongoing debate of whether to have all nurture, lead pursuit and drip marketing emails come from one person or is it ok to have all come from one person but have drip marketing come from one of our thought leaders (but have reply-to come from same as above). Any suggestions?
Ryan Malone 11:41 AM on April 20, 2010
Dan - Not to sound cliche, but you should check out a white paper we wrong on Launching White Papers Like Products. The technique got us some fantastic results - nearly 6 figures in marketing reach from a single white paper.
Here's a case study that was written about it on Mike Stelzner's white paper site:
http://www.whitepapersource.com/case-studies/case-study-educational-white-papers-get-results/
http://www.smartbugmedia.com/7-tactics-to-boosting-white-paper-performance/
And here is the link to our paper that shares how we did it. Since your in the biz, we'd love to hear your feedback.
Ryan
Jenn Steele 12:00 PM on April 20, 2010
Great comments here!
@Dan, You can use your existing white papers as offers that give people an opportunity to reconvert. Go ahead and put in a call to action to one of them in your nurturing campaign.
@Thomas, I don't mind a company logo or something like that, but people get really carried away with images sometimes, which is really a turn-off!
@John, You don't have to always have email come from the same person. It's nice to have it come from someone and give it a personal touch. I personally don't like a different reply-to address, but that's my personal opinion :).
Karl 12:11 PM on April 20, 2010
Great post. I believe plain text e-mails that provide a user or recipient with value are more effective than HTML e-mails that over utilize images and hard selling techniques.
Make My Own Website 12:19 PM on April 20, 2010
Jenn-
I use sarcasm as well, so to me, this was hilarious.
You sure know how to write, funny, with a great message.
I just watched a webinar on newsletters by Melissa Galt the other day. This really compliments what she was talking about.
Provide value. That is THE common piece of advice I get from everyone I would consider successful, in any business, online or offline, in all aspects of every business.
Whether you are making a website, tweaking your SEO, generating traffic, writing a newsletter, and every other aspect of all businesses, if you are not providing value, you are in trouble, and in my opinion, you deserve it.
When I'm watching sports, I root for the underdog. But in business, I like it when the good guys, and gals, win.
Customers pay our paychecks. If you were a customer, what would you search for? What problems would you need a solution to? What questions would you need answered? How would you want to be treated?
If you can answer these questions, and answer them for your customers, you will win.
Thank You-
Matthew Zinda
Larry Lafata 1:03 PM on April 20, 2010
Loved this blog post.
Made me smile because it is so easy to "slip into" the canned, hacked email mode.
It's hard to put personality and value into an email. Especially on a regular basis.
Thanks for bringing this out to attention.
Stan Devaughn 1:45 PM on April 20, 2010
In the B2B sphere, buyers are more hesitant than ever to click on an offer of a "white paper" because they know what will surely follow: a lame, intrusive cold call from the issuer. Best bet: send your prospects the kind of stuff YOU would like to receive: tips on how to make your business life simpler, easier, more profitable, less stressful, more rewarding, etc. No mystery here.
Mark Kilens 5:07 PM on April 20, 2010
Using your previous blog posts in your lead nurturing campaign is a simple way to provide value to your prospects.
Mark