The following is a guest post by Nadja Specht who helps clients navigate social media and online marketing in the US and abroad. You can read more of Nadja’s articles on her
blog
and follow her on
Twitter
.
Have you ever wondered how different your perspective would be if you had been born in a different country? How your view of the world, your behavior and the way you interact with people would be different? This would certainly impact the way you would use social media as well.
Let’s look at how social media is used in Germany, China and Brazil – broadening our perspective and in the process, learning three key social media lessons.
Germany
- Germany trails behind the US in adopting social media . Blogs are not yet a part of mainstream media and have no significant influence on public opinion.
- Only 58% of German internet users are on social networking sites (compared to 77% in the US ).
- The most popular social networking site in Germany is called StudiVZ , however Facebook is quickly gaining market share.
- Culturally, Germans tend to be very private and do not freely share personal information. Many still feel that their data is not safe online.
- Germans place a high value on university degrees or professional certifications and don’t trust unofficial sources .
China
- For Chinese internet users quite the opposite is true - 92% use social media , actively chatting, blogging and micro-blogging.
- One local player, Qzone , dominates the social networking market. Western social networking sites aren’t understanding and adopting to the Chinese culture which, for example, has a much higher tolerance for intrusive calls to action (e.g. application invitations).
- Chinese contribute more often online (e.g. commenting on blogs) than citizens of western cultures.
- Overall, Chinese are more likely to openly share personal information online. The IAC found that Chinese “feel free to say and do things online they wouldn’t do or say offline”.
Brazil
- In Brazil, Orkut – Google’s social networking site - is synonymous with the word “Internet”. 73% of Brazilians online are on Orkut .
- ComScore reports that many other social media sites are found in the top 20 sites in Brazil: Windows Live (#3), YouTube (#5), MSN (#8), Blogger (#11), RapidShare (#14), Wikipedia (#15), 4shared.com (#16), WordPress.com (#17), Blogspot (#18).
- According to DMLCentral , Orkut is used in Brazil as “a place to keep in touch with friends, but also a place to show others, including strangers, who they are and what they're about”.
- Brazilians carefully craft their online persona. Posting messages, joining communities and uploading pictures are all activities that are well thought out and in line with the image they want to portray. Image and reputation is an important status symbol and guides online behavior
Although the examples above highlight cultural differences between countries, these differences can also be found within or across national borders: teenagers versus parents, singles versus couples etc. By looking at all types of differences, we come away with the following three key social media lessons.
Lesson 1: Understand The Culture
You need to analyze and understand the culture of your target audience. Every customer segment has its own culture. In order to develop an efficient social media presence, you have to analyze the deep - seated motivations, fears, concerns and hopes of the customer segments you are targeting.
Lesson 2: Find The Right Platform
Just because a social media platform like Facebook is very popular, does not necessarily mean it is the right platform for your customer group. Based on the understanding of your customers’ cultural identity, you can determine the places where they ‘hang out’ and are willing to engage in meaningful ways.
Lesson 3: Accept Change
Social media is synonymous with change. Accept it. There is no point in getting upset when new disruptive features and technologies get released and your audience is not sticking to your plan. Monitor what’s happening in the marketplace and be ready to correct course.
By looking outside our own borders, we are exposed to new view points. It forces us to think in different ways and lets us think creatively about using social media most effectively in our own circumstances.
In the words of Henry Ford, “If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own.” Let’s apply this mindset to leveraging social media for marketing around the world.
Photo Credit: noticelj
Lee Kirkby 9:28 AM on May 07, 2010
I find this post really interesting. I am in Canada and even between ourselves and our large neighbour to the south there are major differences in how we do things, how we react and what is of primary interest. One of the real challenges we find is getting a message out to our Canadian and even local market and interacting closer to home is often more difficult than a broader discussion with a North American and even UK or Australia audience. Since our country is very big, but relatively small in population the discourse is often with few from Canada and many from other places. This is not bad, just challenging at times.
Social Media Vancouver 10:26 AM on May 07, 2010
Great post! I didn't know that Germany is so much behind when it comes to social media. I wonder if they know something we don't :).
I totally agree with your 3 points. If for any reason you are not 100% on those three points don't even bother doing it because it will come back to bite real hard.
Rebecca Churt 10:31 AM on May 07, 2010
Social media is rapidly growing around the world as Nadja mentioned. Facebook, Myspace, YouTube, Friendster, LinkedIn and Twitter are used around the world. With Twitter for instance, 60% of users are based outside the United States and it now provides its interface in French, German, Italian, Spanish and Japanese – with more languages likely to follow.
An important tip to add to this list is that what ever country or language you are targeting, be sure to engage in the local language.
If you are tweeting to users in
Germany be sure to write in German. Similarly you want to make sure that your content (on your website) is targeting the appropriate audiences and as such make sure you have good (grammar and spelling) for that language.
robert 11:34 AM on May 07, 2010
I've spent last 7 years in pan european roles. The EU is in fact 12 markets, UK and DE being the largest. However, the differences between each all of them are vast. You can probably segement it to UK, southern europe(spain, italy, france) DE(Germany) and Nordic markets.
Having worked on both sides of the pond, folk in the US are more open to what they share online.
Great article.
Nadja 12:26 PM on May 07, 2010
Thanks to everyone for your comments on my article.
I very much agree with the point about languages. It is key to use the language of the population you are targeting. I think we tend to forget that with social media since everything is so open and fluid.
Kathleen Bostick 5:24 PM on May 07, 2010
Great article. There's just not much out there yet addressing the country factor or the language factor in the social media arena. This is a real challenge that most global companies are struggling to figure out. Many of my customers are just now thinking about this. For example, do you maintain a FB page(or on the local SM platform) in every country in the native language? What about blog posts? How can you leverage your English post, or reuse content in other languages for the rest of the world? I work for the largest translation/localization company in the world and translating every post is not feasible or affordable for anyone, including me! Here's a post that I created "8 Considerations for a Multilingual Blog" http://bit.ly/bIMYLV Please read it and send me your comments. I'd love to have a conversation on this. We're all in the early days of not only social media but global socail media and best practices will start emerging as companies test the waters.
Heike Miller 4:19 AM on May 08, 2010
I'm originally from Germany and find the Germans represented well in this article. Germans are scared of a lot of things until proven the opposite, this is true for many different areas.
I'm now living in New Zealand and find that although New Zealanders accept Social Media a bit better, they are still overly security conscious as well and make Social Media very complicated. It seems even Social Media consultants here can't ever relax, they are always in "I want to look professional" mode and don't show their authentic selves as easily as US and Canadian audiences. I find that very sad.
I personally network mainly with US and Canadian people online, it's just easier to talk to them. They seem to embrace Social Media so much more and are not suspicious of everybody and everything.
Frank 1:35 AM on May 09, 2010
The history and key points you pointed out are valid, however, no matter where you are in the world...to do effective social media marketing is to LISTEN first. You mentioned this briefly at the end of the article, but I felt it wasn't stressed enough. The most common example used all the time is to treat social media like a cocktail party. When you go to a party, you don't run in there and start pitching your product. You listen to what others are saying and become apart of the conversation. Then others will take an interest in what you have to say. The platforms like Facebook, Twitter, Orkut, Blogger are irrelevant. As many other established social media marketers have referenced...they are just tools. It's how you use the tools that matters the most and the most important thing to do is engage. If the country you are in isn't big on Facebook, then use the next "tool" out there that has a lot of users on it where you're from.
This was a good post, but I feel more emphasis needs to be put on the interaction with others than the tools being used.
Serena Star Leonard 3:03 AM on May 09, 2010
Your three lessons are spot on, it's important to understand how the "natives" use each social medium before jumping in. I have two twitter accounts and my followers are quite different, what works for group doesn't work for the other.
Nice to see a post that talks about culture :)
susanna 1:53 PM on May 09, 2010
I think Germans are a bit slower in adopting facebook because it's a bit more foreign. The German equivalent to Facebook for students (university and down to highschool) probably is studivz - for everyone OUT of school Wer-kennt-wen.de has definitely earned a place close to Facebook. Nevertheless, I do see folks migrating to FB from WKW but more as a paralell function.
Happy Mothers Day!
simon 6:46 PM on May 18, 2010
ive recently downloaded a "twitter bot script" i run with a cron job. Im in whistler and dont speak a lick or german (or any other for that matter) i use a translator and tweet in filipino, german and spanish.. and run a cron job twice a day. Not that whese are perticularly large markets, but i am noticing the big impact it has on my website.