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How to Hire and Manage an SEO Consultant

 

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seoWe often get asked, "How can I find a good SEO consultant?" as well as "How do I know whether they're doing a good job?" It can be difficult-- no government certifications exist for SEO consultants.  A few of us at HubSpot sat down together and developed a guide and some questions to ask search engine marketing consultants that you are consider hiring.

7 Steps for Hiring a Good SEO Consultant

  1. Determine your goal for hiring an SEO consultant - What do you hope to accomplish?  Are you looking for more long tail keyword rankings?  Are you looking to rank better on specific keywords?  If you aren't specific and don't have realistic goals, it's hard to determine whether you're getting anywhere.  It also makes it extremely easy for someone to take your money and run or just keep on asking you for money.  You might also discover that you don't really need a SEO expert to accomplish these goals.
  2. Learn a little bit about SEO yourself - You're hiring someone else to be the expert but some rudimentary knowledge will serve you well to evaluate and work with a good one.  Read 1 or 2 blog articles and watch a webinar on SEO.  Try to do a little SEO yourself.  You don't have to spend all days on it to start building a good foundation and you can always hire someone-- you'll just be more informed!
  3. Compare metrics - How many customers have they worked with?  What did they achieve for their customers in improvement in keyword rankings, inbound links, and most importantly, organic traffic?  How long did it take?  The HubSpot Service Marketplace listing of providers for the On-Page SEO service minimally show the number of customers, Customer Happiness Index, and growth in Organic Traffic achieved by providers.

    seo service

  4. Audit their websites - Are the consultants pitching you SEO services well-optimized themselves?  For a quick check, run their websites through Website Grader.
  5. Ask for case studies and referralsRun those websites through Website Grader and use free services like Compete to see if their traffic has increased. 
  6. Interview - How long have you been in business?  What is your ideal client profile (what industry, company size, B2B/B3C, etc.)?  How frequently do you communicate?  By email, phone, in-person?  Determine whether those answer fit your business and goals and watch out for the 7 Signs You Should Run Screaming From an SEO Consultant.
  7. Ask for regular reporting - How do you report your results?  What metrics do you track?  Minimally, it should include growth in keyword rankings, inbound links and organic traffic.

You've Hired, Steps to Manage Your SEO Consultant

  1. Provide helpful information to your consultant - Buyers of On-Page SEO service through the HubSpot Service Marketplace receive a 1-page guide on information to provide, best practices and managing the service.  That way, you and your consultant start on the same page.
  2. Monitor your consultants progress - Do this using the metrics and reporting mentioned above.
  3. Monitor key metrics yourself - Many clients and consultants still focus on on keyword rankings and inbound links.  You could monitor how both change over time with free and paid tools.  Stitching together the data over time may take some work-- cutting and pasting, exporting and importing.  For inbound links, distinguish between links to your website vs. links to your website that people actually click on.
  4. Measure the bottom line - Tracking keyword rankings and inbound links can be a lot of work especially if you are stitching together free tools for the data.  Plus, they are less and less effective at indicating SEO success as SEO evolves.  The real reason you care about ranking for keywords and getting links is to grow your organic traffic over time.  For that, you can use free tools like Google Analytics to measure your traffic from organic search.
One final point.  Whether you or someone else does your SEO work, you still have to have great content to optimize.  You may pay someone to increasing rankings with keyword placement and inbound links, but if you don't have the content and conversion opportunities on your website once people land there, then you still fail to generate leads and customers.

Photo Credit: {Guerrilla Futures | Jason Tester}

Search Engine Optimization Kit

Learn more about how you can optimize your site to rank higher in search engines so you get found by more qualified prospects.

Download our search engine optimization kit.

Posted by Jordyne Wu on Wed, May 26, 2010 @ 07:00 AM

COMMENTS

Nice work! I am kind of skeptical of folks who label themselves SEO consultants. Its kind of like being a telephone consulting. It can be valuable but SEO is such a small (but important) piece of the puzzle that it gives the impression that they are focusing on the wrong stuff. Social media, leads, analytics, blogging are all equally important as search engine optimization

posted on Wednesday, May 26, 2010 at 7:32 AM by Dan Tyre


I guess I'm still doing my best to be a good SEO consultant, it is hard to help clients transition into the content generation... when you have multiples with varying fields,... you start to feel like you're spread thin on the content side. I can't crunch out both sporting goods and shoes and baby stuff content, because 2 of those are not my field and the other is not my thing at all.. 
 
I try my best to draw these technological dinosaurs to express themselves more.  
 
I personally have an issue with "experts" whose websites score 17 on websitegrader, i rubbed a "search expert" the wrong way recently because I pointed out to him he needs to be careful about the way his website is representing him, because by chance my newest client met him the first week we started working and now she has him as her trusty search expert...  
 
No problem, takes a butt load of work off my lap, but it makes me wonder if he's really going to help her see results

posted on Wednesday, May 26, 2010 at 12:07 PM by Beth


As an authentic, ethical, and professional SEO copywriter, I've joined forces with other SEO professionals in lobbying for SEO Certification, much like professional resume writers found necessary some years' ago.  
Bad SEO hurts us as it hurts those victimized, and castes this slimy "snake-oil salesman" sleeze over the profession.  
I highly recommend the serious SEO to consider certification to distinguish yourself from the, uh, shit. I am currently enrolled in an SEO Copywriting Certification Course offered by the recognized pioneer of SEO, Heather Lloyd-Martin: http://www.seocopywriting.com 
She's ethical, professional, and highly successful. There's no need to be otherwise.

posted on Wednesday, May 26, 2010 at 11:05 PM by Laura Crest


Smart tips! Since I write a lot of SEO copy for clients, I am familiar with lots of good SEO companies/consultants. I would never pick a consultant I didn't know unless I checked out their background and evaluated their sites as you suggest. I know too many people who have been burned trying to go the cheap route.

posted on Thursday, May 27, 2010 at 10:30 AM by Kathleen O'Connor


I totally agree with Dan - if your goal is traffic, you should be talking to someone who understands all of the channels Dan mentions. Asking an SEO consultant to grow traffic is like asking a mason to build you a house. You'll always get a brick house, when wood might have made more sense. 
 
Also, I would be very suspicious of a consultant who wants to lock you in to a long term contract. In my experience, >90% of the value of on-site SEO happens with the initial audit.

posted on Thursday, May 27, 2010 at 12:36 PM by Nico Brooks


Dan, JT and Nico-- thx for reinforcing that content is still king. SEO is an important but only a part of successful internet marketing-- you need to have a holistic approach from creating, optimizing, promoting content to converting it. There's just no silver bullet. 
 
Beth, Laura, Dale and Kathleen-- thx for your support for these tools. We don't want any more SMBs (or any business or orgs) feeling like they have to throw money down a bottomless pit when there are so many ways to measure the results from their spend!

posted on Monday, May 31, 2010 at 7:30 PM by Jordyne Wu


Comments have been closed for this article.