COMMENTS
I agree with DMS. Negativity is part of life and entrepreneurs should deal with it. If it is just emotion, everyone will see right through it and figure the the person had a bad day (which happens to us all). All comments help you define your value proposition.
I have been dealing with negative reviews online as opposed to negative comments, and it is a nightmare.
Hey Magdalena,
Thoughtfully critical comments are often hard to take, but are really great for pushing ideas, topics and discussions.
A bully with no logic to their input is easy to spot and, like David mentioned, shouldn't be given much attention.
But a think skin and an appreciation for criticism can actually create great opportunities to expound upon an idea in your blog or other shared content and further prove yourself a thought leader to those on the fence.
Great post and video.
+Ralston
I never see "negative" comments as someone who attacks me. I rather see it as a comment I can learn from. A blog is usually based on someones opinion. That doesn't mean people have to agree with it.
I think it's always nice to have interaction and discussion around your blog. And if you understand what other people think, it will only make you better.
I have a client who is being bullied by one person on various review sites with malicious attacks.This has hurt the clients business profoundly although the attacks are very obviously written by the same person.It's very difficult to overcome such a problem and the review sites turn a blind eye to the problem.
What is the best way to deal with Negative reviews?
Good topic here. Personally, I'm a big fan of negative comments. In fact, if I'm not getting them I'm a little concerned that my opinion is too bland. Bloggers aren't meant to live in a world of grey...it's got to be black and white. One must have a strong opinion to get traction. Thus,
any comment is a good thing.
The way to act on a negative review depends on the type of review. Is it a review about you as a person or about the article you wrote?
I must be doing something wrong, no one has attacked me yet! Something to strive for....
Same here Paula! I guess it is only a matter of time before someone catches on, but it really is nice to have some biting criticism here and there. It especially helps you to develop better content for your blog.
http://www.audacitygroup.com/?cat=1
If someone is attacking what I am writing that is one thing; because blogs are usually opinion based. However, if they leave negative reviews, for example that I am uninformed etc... what would be a good way to respond to this?
Great points. Based on my experience, the best way to handle negative comments is to address them in a level headed manner that hopes to figure out why the source is so upset and then try to do something to prevent the issue from arising again. It is almost impossible to avoid all negativity, but it is also a great opportunity to find issues and improve customer satisfaction by resolving those problems. I definitely agree with the ignore bullies because some people just want to complain.
Good point Molly. There are always bullies. And I have to agree about the way to handle these things. The source is important.
Besides that you can always have a good discussion and interaction with people who really know what they are talking about. You can only learn from it.
A perfect strategy to deal with negative comments. Social media is all about communications, and if you have strong and clear communications strategy in place, then it's really going to help you. I completely agree with David. He has really hit the nail by pointing out some key methods to take negative comments in positive way.
It is a fact of life that there are times when things can go wrong with all the best will in the world. We at
www.winegifts4u.co.uk try and deal with any negative comments as quickly as possible. Generally we tend to ring, but I like your note on repond in the media in which the comment was broadcast.
Solid advice. Too many companies try to hide instead of fix their faults. Reminds me of classes where teachers tell us to give and take constructive criticism so that we can become better students and be better at our chosen fields. In the business world, it's important to monitor what others say about you so you can take constructive criticism and turn it into something positive. If we were all spoiled brats we would never grow up and we would never live and learn. That kind of life is an unpleasant one, and, more often than not, catches up to us.