MarketingSherpa’s Email Summit
in Las Vegas started yesterday in full force and
HubSpot
is here to keep our readers in the loop of the hottest email marketing discussions. Independent consultant
Jeanne Jennings
opened the advanced email marketing workshop with a very pertinent question, “What is your biggest email marketing challenge?”
Here are the four comments participants shared and some ways you can tackle these challenges:
1. How do you increase engagement if you have a limited list?
There are different ways in which marketers can increase engagement across their small email lists. Start by expanding your company’s visibility on the Web. For example, you can be more active at guest blogging for online industry publications. You should also develop a more robust social media program that will serve two purposes—it will not only help grow your reach, but also show your followers that you are posting great updates (and thus encourage them to sign up for an email newsletter). Lastly, consider offering incentives to your email subscribers to share your offers with others.
2. Should my company do multivariate testing?
As an email marketer, you should not only be open to experimentation, but you should be constantly testing different variables to improve engagement and increase conversions. In A/B testing, you are splitting your list and testing at least two variables. Multivariate testing, on the other hand, is dynamic and works with HTML emails (as opposed to text-only ones). But what should you be testing? Variables can include anything from different offer formats and topics, to small tweaks on your landing pages, to subject lines and email signatures.3. How do you achieve effective results without being repetitive?
The best way to tackle this challenge is to be constantly creating remarkable content and repackaging it in ways that draw people in. Develop creative content offers based on customer surveys, industry trends and other insights you have access to. Be open to feedback and take suggestions from your audience. Often times, your customers ask the very same questions your prospects are interested in.
4. How do I better understand frequency and timing?
Many marketers struggle with finding the best timing and frequency at which they should be engaging in email communication with prospects. HubSpot’s social media scientist, Dan Zarrella, recently discovered that Tuesday at 11am is one of the worst possible times to send your email campaigns. If you want to hear more real data about frequency and timing issues, tune into Dan’s upcoming webinar, The Science of Email Marketing .
What are some of the email marketing challenges you have encountered? Shared them in the comments and we will track down the most educational answer!
Photo Credit:
Schlüsselbein2007
Ralph 11:34 PM on January 26, 2011
Email timing varies greatly depending on your audience and what you are trying to promote. You really need to test it for yourself and see what works best. I've noticed Mail Chimp has a feature called timewarp which delivers the email based on the recepients time zone, haven't tested it yet but sounds promising. http://www.mailchimp.com/blog/timewarp-schedule-email-campaigns-by-recipient-timezone/
Magdalena Georgieva 2:00 AM on January 27, 2011
@Rachel: You will have to tune into Dan's webinar to find out--he hasn't revealed any details around this yet!
@Ralph--Interesting tool! Time zones in email marketing are pretty important as you have probably found out, being in Australia...
Spam Ratings 10:41 AM on January 27, 2011
Your points on engagement are very interesting. So many people believe that having the more people on their emailing list the better. That is not true, all they are doing is shouting out but no one is listening. It's like going to Rugby match and shouting out about F1, no one is interested! However, provide engagement to your lists and people will start listening.
We at Spam Ratings aim to stop unwanted emails people receive by reporting the companies not following our code of good conduct. Let us know any companies which send you unwanted emails.
Alex Robinson
Spam Ratings
Liz 3:19 PM on January 27, 2011
We've only done split A/B testing changing one variable. If you do an A/B split and test multiple variables within the same email blast (say list A gets a different subject line, verbiage and landing page layout than list B) how do we make sense of which element is really effecting results?
Magdalena Georgieva 10:41 PM on January 27, 2011
Hi Liz--you have been doing the right thing. For A/B split testing you want to change one thing at a time in order to see how this one variable impacts your opens/CTRs/conversions.
Multivariate testing, on the other hand, allows for micro-tests. You will have to use another platform to set up this more complex testing. For example, try 8 seconds -- http://optimizer.8seconds.be/