Expert Advice: How to Start a Website Redesign

Carol Ortenberg
Carol Ortenberg



Here at HubSpot , we get a lot of questions around website redesigns . When should they be done, how should they be done and what mistakes not to make. In this three part series, we’ll examine some of the common pitfalls you might fall into and ways to avoid them.

One thing that all of our partners agreed upon, is that before embarking on any redesigns, companies should truly understand their goals and their customers.

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Without these necessary prep steps, you’ll wind up designing a website in a vacuum and wasting money. Here are just a few of the key questions that you should ask yourself before you change one pixel:

What Are Your Goals?

We also heard from HubSpot Partner Kelly Ward, of Digital K , who believes that “it’s important to take a top-level view of the website. [Figure out] what are you trying to ACHIEVE with your website? Are you trying to attract new customers? Service existing customers? Portray a new image for your company?”

What Are You Currently Doing Right?

HubSpot partner Keith Moehring of PR 20/20 echoes just these sentiments. He says that “Prior to doing any type of redesign … a company needs to look at what keywords are driving traffic and to which pages, and what pages have incoming links...Another area that needs to be evaluated thoroughly is who is coming to the site and what is drawing them in.”

Are You Doing This For the Right Reasons?

Top Line Results ’ Todd Hockenberry feels that sometimes website redesigns happen for the wrong reasons. First, there’s the “redesign as part of new management.” He writes “Not having a clear, strategic reason why they are redesigning is one I see regularly. Companies still look internally for that answer way too often - new manager, new logo, re-organization, don't like the design.”

Todd also thinks that sometimes, companies build a site as a means of fixing all their business issues, without looking deeper at their true problems. He says, “We deal with a lot of small to medium sized manufacturers and there are many who think a new website will be a field of dreams.”

So, What are the “Right” Answers?

This last question is actually a trick question. There is no one right answer to these questions; every company has different motivations and goals with a redesign. However, take the time before starting to make sure that you’re investing your time and money wisely. To ensure that you are being true to your company’s needs & goals, really analyze if a redesign is necessary and what you want to accomplish.

Photo Credit: zhurnaly

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