WhatsApp doesn’t sell ads, prohibits third-party bots, and limits its broadcast message feature and group chats to 256 people. How are marketers supposed to leverage the most popular messaging app in the world then?
Since WhatsApp isn’t conducive to large-scale content distribution, marketers must take advantage of its one-to-one messaging capabilities. And by interacting with WhatsApp users like a normal user would, marketers can execute hyper-targeted and personalized campaigns.
In 2014, Hellman’s Brazil created WhatsCook, a live recipe service that connected people to real chefs. This wasn’t a service that just recommended recipes, though. It created recipes with the ingredients users already had.
After signing up for the service on their website, users would send a picture of their refrigerator's contents to WhatsCook. Then a chef would whip up a unique recipe using the person’s available ingredients and teach them how to cook it using pictures, videos, and other WhatsApp features.
Over 13,000 people people signed up for WhatsCook and each user spent an average of 65 minutes interacting with Hellman’s chefs. The service also received a 99.5% approval rating.
WhatsCook is a prime example of creative WhatsApp marketing. By attracting users with a helpful service, they engaged thousands of more people than they could by blasting content through a broadcast or group chat.
To start a service like WhatsCook, you just need users’ phone numbers or they can add your number to their contact list.
Fortunately, WhatsApp offers a click-to-chat link that you can embed in your website, email signature, or social profiles, allowing you to effectively promote your service.
Facebook messenger offers brands a stockpile of marketing features.
For instance, you can serve destination ads in people’s newsfeed to drive them to your messenger and spark a conversation, send sponsored messages to people who’ve messaged you in the past, integrate messenger bots like Chatfuel and ManyChat to interact with customers, and more.
At HubSpot, we use chatbots to automate Facebook conversations with people. Whenever someone messages our Facebook account, our chatbot will message back with a menu of options.
People can then search and subscribe to our content, check out our software, look at job openings, ask for customer support, and manage their Facebook messenger blog subscription.
But if you want to market to users in China, or 90% of the user base, your business must be registered in Mainland China.
Businesses based in the United States, Hong Kong, India, Indonesia, Macau, Malaysia, South Africa, Taiwan, and Thailand can only market to around 100 million of WeChat’s international users.
To establish a strong presence on WeChat, you should set up an official account for your business. This will allow you to create a company micro-site, publish content, and provide customer services all within the WeChat app.
There are two types of official accounts. Content publishers usually sign up for subscription accounts that let you broadcast one message per day to your subscribers in their subscription accounts folder.
Big retail chains usually sign up for service accounts that let you broadcast four messages per month to your subscribers in their friend session list.
Verified service accounts have access to 9 advanced APIs and WeChat payment. With access to these APIs, marketers can:
Leverage personalized content marketing, location-based marketing, influencer marketing, and QR code marketing
And run lotteries
All accounts also offer bots that can interact with users and deliver keyword-triggered content.
BuzzFeed uses these bots to send WeChat users instant, personalized content whenever they message them a certain keyword like "dogs", "lol", or "fail".
Line is a free messaging app that offers a profile page, stickers, games, video calling, music streaming, ride-sharing, and about 30 other features. It dominates Japan’s messaging app market, where 94% of messaging app users use the app.
Slack is the main internal communications platform for many businesses. In fact, 77% of Fortune 100 companies use it. If you work in B2B, Slack could be your most targeted marketing channel.
At HubSpot, we knew Slack could be an effective content delivery channel, so we decided to offer a Slack blog subscription. When users sign up for it, they add the HubSpot Blog app to their Slack profile, where they receive a weekly broadcast of content. They can also search for content in the app.
What messaging apps do you use for your marketing? Let us know on Twitter!
Originally published Aug 11, 2017 8:00:00 AM, updated June 11 2021