Whether you have a single store front or a nationally based chain, a local SEO strategy is key to driving more prospects through your doors. By optimizing specific parts of your site, you increase your prospects' chances of finding you in local search results.
Search engines rely on signals including local content, social profile pages, links, and citations to provide the most relevant local results to the user. Optimize these three areas to boost your local search signals: on-page, local profile pages, and external links/citations.
1) Set Up Your NAP.
You've got to make it easy for people and search engines to find you. To do this, set up your NAP, which stands for name, address, and phone number (with area code). This should be included as crawlable HTML text on your site. Avoid the common mistake of only including the NAP within an image -- images can’t be crawled from search engines like HTML text. The most common location for the NAP is in the footer or header of the site.
2) Create location pages.
Create location pages if you have more than one brick and mortar location. Location pages provide readers with your NAP, store hours, unique store descriptions, parking/transit information, promotions, testimonials from happy customers, and more. It's also important you avoid duplicating content across multiple location pages. For single location businesses, create a locally descriptive About Us page.
3) Pubish locally relevant content.
Be the local authority for your industry -- I'd recommend going about it through regularly publishing blog content. (And setting up a business blog if you don't already have one.) Promote local industry gatherings, news, employees, and other educational content on your blog. Think of top-of-the-funnel content that goes beyond what your business sells.
For example, if you're a local security company that is trying to attract new area businesses, create a helpful resource to get these businesses well-acquainted with your city. A map of local service providers or a calendar of city-wide events could both provide value for your persona and contain highly relevant on-page local signals.
2) Remove duplicate listings using Google Mapmaker.
Duplicate listings are common, as multiple employees may create a new listing not knowing one already exists. Avoid diluting reviews and links across several Google+ Local pages by removing duplicate listings with Google Mapmaker.
3) Develop a system for building customer reviews.
Your customers may be new to giving Google+ reviews online. Make it easy for them by showing them a process. Whitespark has this handy review handout generator to give to your customers if you need a place to start. You could print out this handout for your customers in-store, or you could email to them after their visit. Once you get more than 5 Google+ local reviews, you can start gaining those little yellow stars next to your local search listing.
4) Optimize your business categories.
Google+ Local profiles allow business owners to declare their type of business category. Browse Mike Blumenthal’s list of business categories to find your most relevant industry. Add at least 4-5 categories related to your business, including both broad and specific categories.
Be careful … Yelp is a tricky beast. Compared to Google+ local, you can't be as forward in asking for reviews on Yelp. Yelp’s policy is: “You can't ASK for reviews, but you CAN let your customers know you are on Yelp.” You can also promote your presence on Yelp by embedding a Yelp badge on your site.
Inbound Links and Citations
You're probably familiar with inbound links -- links from another domain to your site. Citations are different -- they're mentions of your business name and address on other sites. And a citation doesn’t necessarily contain a link. Citations and external links are both important for off-page local SEO. Here are a few tips on improving the chances you'll receive citations and inbound links.
1) Verify the consistency of your business address across the web.
Consistent spelling of your business name, address, and phone numbers is critical for local SEO. For example, if your address is 401 Fort Point Road, then use that spelling on all of your listings. Avoid variations like 401 Ft. Point Road. Moz.com/Local is a useful tool to check for the consistent spelling of your local citations across the web.
2) Build these directory citations.
For U.S. companies, these four map data aggregators provide a large amount of the map data for Apple, Yelp, Bing, Google+ local, Trip Advisor, and more.
Verify that your citations are consistent and complete across these four data aggregators. Remove any duplicate listings you find.
3) Earn local links.
Another way to improve your local search presence is by earning links from local sources. You have a little less control over this, to be sure, but the key is in the word "earn." Creating content worth linking to is the tried-and-true method of earning eyes on the internet.
To give you an idea of what local links might be helpful to earn, consider forging content relationships with community organizations, getting involved in local events, or working with schools' career centers on their internship programs.
This guide is intended to be a local SEO jumpstart for your local business. Some of the tips are one-off activities where you can set it and forget it (i.e. making sure your NAP is clearly written on your site). On the other hand, building reviews and publishing locally relevant content is an activity your organization needs to do on an ongoing basis for long term local SEO success. Keep both in mind as you work toward better online visibility for your storefront.
Originally published May 5, 2014 1:00:00 PM, updated August 27 2017