Flori Needle

6 Problems AI Solves in Customer Service [New Data]

Service  | 3 min read

7 Tips for Managing the Sales to CSM Handoff

Service  | 4 min read

What is customer sentiment? [Expert Insight]

Service  | 4 min read

The State of AI in Customer Service [New Data]

Service  | 7 min read

How These Brands Use Social Media for Customer Service

Service  | 3 min read

What Is a Good LTV to CAC Ratio?

Service  | 3 min read

11 Findings Service Teams Need To Know About From Our State of Consumer Trends Report

Service  | 2 min read

What Is Contingency Planning? [+ Examples]

Service  | 9 min read

Total Quality Management: What TQM Is & Its Impact On Customers

Service  | 8 min read

What Is Reputational Risk? [+ Real Life Examples]

Service  | 8 min read

How To Write a Customer Success Resume

Service  | 5 min read

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Service  | 5 min read

The Benefits of Customer Feedback, According to Experts

Service  | 4 min read

Customer vs. Consumer: What’s the Difference?

Service  | 4 min read

Customer Experience vs. Customer Service: What's the Difference?

Service  | 2 min read

How to Increase Customer Satisfaction, According to HubSpot Experts

Service  | 8 min read

How Chatbots Can Improve User Experience

Service  | 4 min read

Deep Learning vs. Machine Learning and How Brands Use Both in Customer Service

Service  | 7 min read

4 Enjoyable & Effective Instruction Manuals

Service  | 5 min read

How Netflix Maintains Low Churn & High Customer Retention

Service  | 4 min read