Flori Needle

Flori Needle

Flori Needle is a Senior Marketing Manager on the Blog’s Content Research and Innovation team. She helps produce original research reports and writes data-rich and trend-driven content for the Marketing and Sales blogs. Flori also leads the research and editorial strategy for Breaking the Blueprint, a blog series dedicated to addressing the unique challenges and opportunities of underrepresented entrepreneurs. She earned her B.A. from Mount Holyoke College, and when she’s away from her keyboard, you’ll find her trying out a new recipe or deep into a new book.

Customer Experience vs. Customer Service: What's the Difference?

Customer experience and customer service are two different concepts with a big impact on your busine...

Flori Needle

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9 AI Misconceptions You Shouldn't Fall For in Customer Service

Flori Needle

What Is Total Quality Management & What’s Its Impact on Customers

Flori Needle

The Benefits of Customer Feedback, According to Experts

Flori Needle

What's next for social media?

Flori Needle recommends the Social Media Trends Report to stay up to date on what top companies are doing to stay ahead of the curve.

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