Flori Needle

Flori Needle is a Senior Marketing Manager on the Blog’s Content Research and Innovation team. She helps produce original research reports and writes data-rich and trend-driven content for the Marketing and Sales blogs. Flori also leads the research and editorial strategy for Breaking the Blueprint, a blog series dedicated to addressing the unique challenges and opportunities of underrepresented entrepreneurs. She earned her B.A. from Mount Holyoke College, and when she’s away from her keyboard, you’ll find her trying out a new recipe or deep into a new book.

9 AI Misconceptions You Shouldn't Fall For in Customer Service

Some customer service reps have misconceptions about AI—debunk those misconceptions and discover how...

Flori Needle

5/6/25

I found 8 problems AI can solve in customer service. [New Da...

Learn how AI can help service teams solve six common problems in customer service.

Flori Needle
Updated 11/5/24
7 Tips for Managing the Sales to CSM Handoff

Learn how to manage a successful sales to CSM handoff so your teams can work together to provide a s...

Flori Needle
Updated 5/31/23
What is customer sentiment? [Expert Insight]

Learn from Glimpse founder Neil Dixit about what customer sentiment is, why it's important, and how ...

Flori Needle
Updated 6/8/23
How These Brands Use Social Media for Customer Service

Learn how Southwest Airlines, Aircall, and Telfar use social media for customer service and take ins...

Flori Needle
Updated 3/6/25