What's your weekday morning routine?
When I get into the office, I drink an iced almond milk latte, crank up the 2002-era tunes on Spotify, and spend some time in my inbox. Specifically, reading the newsletter subscription emails I get every morning.
It's important to stay current on trends and new data in your industry, but it's harder to actually dedicate the time to reading new content. So I subscribe to blog newsletters and make it a part of my morning routine to read at least one of them every morning. Sure, sometimes I fall into the black hole that is my email inbox instead, but most days, I'm able to read about interesting new research and thought leadership other outlets are writing about.
If you're eager to learn more about the customer service space too, I've compiled a list of outlets you can follow and subscribe to in order to keep your education current -- and to keep your morning routine interesting.
19 Customer Service Blogs to Start Reading Today
The Totango blog is all about the customer journey, and the blog shares helpful resources for customer-facing practitioners and team leaders alike.
Relate by Zendesk is Zendesk’s content community that’s chock-full of blog posts, podcasts, and professionals to connect with about how to make customer service about relationships -- not transactions.
The ClientSuccess Blog is a great resource for customer success leaders looking to build an effective team and a strong organizational culture.
SixteenVentures is written by Lincoln Murphy, one of the pioneers of customer success as a concept and as a business function. This blog is a must-read, whether you’ve been working in customer success for years or it’s your first day on the job -- Lincoln is the authoritative source for new concepts and best practices.
Intercom's blog shares valuable insights and tips for a wide audience -- customer success professionals and leaders will find a home here, but the blog shares content about management, career building, and product development stories and best practices.
6. Tomasz Tunguz
Tomasz Tunguz is a venture capitalist who writes excellent blog posts about growing and building a successful startup. Not all of his blog posts pertain to customer success professionals, but most posts are focused on the SaaS business model, making the customer success content on the blog highly relevant for customer success managers and leaders.
7. Michael Redbord
Michael Redbord's SaaS customer success blog is right on the money. He built and led HubSpot’s customer support and success organizations, and now he's leading HubSpot's customer service product line, and he shares his experiences and opinions regularly on his personal blog (along with writing for this blog every now and then).
8. Shep Hyken
Shep Hyken is one the customer service industry’s most well-known speakers, and his blog shares not only his own excellent content, but the content he’s reading to keep informed about the customer success world, too. (Read about our interview with Shep in this post.)
Top Pick: Three C's of Customer Service Success
9. CX Journey
CX Journey is written by the organization’s CEO -- which stands for ‘Chief Experience Officer.’ This blog is dedicated to helping companies and leaders build an exceptional customer experience by capturing the voice of the customer (VoC), and it includes both tactical strategies for growth and big-picture ideas about where the customer success industry is headed.
CustomerThink is a community of writers and customer-facing professionals who contribute blog posts about a variety of topics -- including leadership, technology, sales, analytics, and tactical content for anything and everything customer.
11. Help Scout
Help Scout's blog covers a lot of different topics in the areas of customer loyalty and service, featuring quirky custom illustrations and detailed case studies to educate their readers.
Top Pick: Writing Support Emails: A Style Guide
12. Support Driven
Support Driven is a community of customer support professionals that connect via a Slack group, a podcast, conferences, and a blog. It offers a ton of resources for new and experienced professionals in the industry, and its blog offers in-depth articles, event and podcast recaps, and thought leadership.
ChurnZero's blog is dedicated to content about churn reduction via customer engagement and retention, and the actionable tips and best practices are extremely valuable.
Fonolo's customer service and experience blog offers a ton of valuable resources for reps working on the front lines with customers, day-in and day-out.
WinTheCustomer is Flavio Martins' personal blog that's all about customer experience and customer service innovations. He regularly blogs about high-level thought leadership, in addition to tactical advice for service professionals.
17. Keep | Grow
Keep | Grow is HubSpotter Phil O'Doherty's personal blog about customer success, and he shares helpful blog content, along with templates and frameworks, about how to grow a strong career in the industry.
ThinkGrowth is a HubSpot Medium publication that covers content about businesses’ growth stories, across different industries. It isn’t dedicated to customer success exclusively, but it shares insights from thought leaders and innovators in the space who are breaking new grounds that are worth reading.
This very blog you're reading -- the HubSpot Service Blog -- features original research, tactical strategy, and thought leadership content about all aspects of customer service, support, experience, and success. We advocate for investing in customer happiness and retention as a sustainable way to grow your business, so your happy customers will recommend your brand to their networks.
To learn more, read about how marketing and customer service can better collaborate next.
Originally published Aug 23, 2018 8:00:00 AM, updated June 09 2021