When it comes to fostering strong client relationships, understanding the client's experience is key. But some agencies may not be paying enough attention to the right details.
While most agencies are adept at digging into their clients' customer experiences, very few agencies take the time to fully understand the customer experience of their own consumers: their clients. And this lack of attention could be seriously hurting client relationships.
Agencies who invest the time and effort to better understand their clients' experience can uncover important insights: How do your clients truly feel about your agency’s services and team? Are they happy with your agency's ... Read More