Return on investment, or ROI, can sometimes be hard to measure.

And in the service world, where customer support reps and customer success managers have a ton of tasks on their plate, it can be hard to tell which strategies are leveraging the best results.

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But as it turns out, providing a great customer experience can have some of the biggest payoffs.

In this infographic from Customer Experience Matters, you can review the latest research from Temkin Group about what impact a good -- or bad -- customer experience can have on your company's bottom line. And to learn more about customer experience, learn how to improve customer perception next.

customer experience roi infographic

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 Customer Service Metrics

Originally published May 21, 2018 8:00:00 AM, updated October 30 2019


Customer Experience