Every year, Temkin Group declares a new customer experience (CX) theme, based on research and survey results around the forthcoming trends in the CX space.

This year's theme? Humanity.

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And the CX trends Temkin Group predicts definitely reflect that theme: Predictions include companies re-aligning with their brand promises, building customer-centric company cultures, and focusing on empathy and emotion in building positive experiences for customers.

Review the rest of the trends in the infographic below, and see if you've already noticed some of them coming to fruition -- either at your company, or for you as a customer.:


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Originally published Apr 23, 2018 8:00:00 AM, updated April 23 2018


Customer Experience