You know what never goes out of fashion?
The high road.
Take it. I dare you. It may be way less satisfying than a life-long effort to dethrone one of your competitors, but even if you enjoy a few small victories here and there (or even the occasional epic victory), you still come out the other end looking like a total fool.
Probably not the look you were going for.
It's why our parents taught us to play nice. To win with grace. To (all together now) take the high road. Because it's not fun being on top if you had to stomp on people to get there. In fact, that doesn't make you a winner at all ... it makes you a massive loser. So if you've got a competitor that's doing any of the things in this blog post, take heart in knowing that they are, indeed, acting like a total jerkazoid. Thanks to the magic of the internet, it's a whole lot easier for everyone else to see their true colors, too. And if you find yourself guilty of any of these, you might want to reconsider the lovability of your marketing.
1) Bidding on Your Branded Keywords
When someone types one of your branded keywords into a search engine -- your company name, for example -- it's pretty fair to assume they're looking for ... well, you. I mean, unless your company name is shared by a bunch of other businesses, it's kind of a given that you're going to show up in the top search results. Why? Because Google's in the business of providing the most relevant results possible, and they know your website is the most relevant result for a search for your company.
That's why it's a total shmuck move for a competitor to try to outrank you for your own company name. And often, they try to do it using PPC -- bidding on branded terms that are undeniably associated with your company, cloaking themselves to trick the searcher into thinking they're really you, and desperately trying to take just a little share from you in the SERPs. Share that you earned, fair and square.
Misleading searchers and wasting your money?! Nice move!
2) Stealing Your Content
On the other end of the spectrum, there are competitors who know you're an awesome content creator and totally promote your content! And by "promote," what we really mean is "steal." As in, they leave out the minor detail that you actually created the content, and they just republished it. Yeah, copying and pasting is totally the same amount of effort as hours of researching, thinking, writing, and formatting.
That's right, it's a sleazy thing to do considering how much time and effort content creation takes, but it happens all the time. You write an amazing ebook, a competitor grabs the content, rebrands it, and pretends they did all the work. Or perhaps you write a fantastic blog post, and they decide to hop on the bandwagon and do a slight reword of your content so they don't get dinged for duplicate content in the SERPs ... and then don't give you any props for the mindshare.
The thing that stinks the most about this scenario is that there's so much content on the internet, it's kind of easy to get away with this. Yes, maybe a handful of shrewd readers might pick up on the glaring similarities -- or outright plagiarism -- but this is one of those situations where you just have to rise above, and remember that in this day and age, nice guys and gals don't finish last.
3) Copying Everything You Do
There are ways competitors can copy you other than through your content. They could recreate your homepage, your pricing structure, your design scheme ... pretty much anything. Honestly, I'm not sure if this is worse than stealing content or not. Sure, imitation is a form of flattery, but there's a fine line between getting inspiration here and there and adapting an idea for your own benefit, and just straight up copying it. I mean, do you have any idea how much effort goes into determining a pricing structure, for example? I actually don't ... I just know it's a ridiculous amount of time, and requires lots of people with really expensive degrees to figure out. So it's kind of slimy to just sit back as a competitor figures out all the hard stuff, and then just snag it when they're finished.
But if you ever suspect one of your competitors is blatantly copying some aspect of your business, ask them to show their work, just like your high school math teacher! Bet they can't explain why they made any of the changes they made ;-)
4) Leaving Links to Their Content on Your Content
This is just sad :-/
When you put a link in the comments section of almost every blog on the internet, it's a "no follow" link. That means, while you may think you're getting link juice to your own site by leaving a generic comment on a blog and including a link to your website, you're really just screaming out to readers "Hey! I don't know how the internet works! Also, I'm trying to grab some of my competitor's readers in a really blatant, lazy way!"
Gain competitive market share by creating marketing people love. Not by link spamming.
5) Grabbing Branded Domain Names and Social Media Accounts
Remember when we talked about branded terms in the beginning of this post? It's possible you'll want to use one of your branded terms to launch a microsite, a Twitter account, a Facebook page, what have you. And sometimes, your competitors remember that and grab those accounts before you have the chance. Classy.
There's technically nothing wrong with this. Technically. But that doesn't mean your competitors don't look like total, absolute, and utter shmucks for doing it. Look, if you want to win the inbound marketing game, you don't need to resort to cheap tactics. Win your game fair and square -- victory will taste much sweeter.
6) Talking Smack
This one's pretty straightforward. If you don't have anything nice to say, don't say anything at all. There's no glory in calling out a competitor and berating them in your marketing. Even if it feels cathartic, you're actually dragging yourself down with them -- you look petty, even. Whether it's something in particular that's making your blood boil or they just generally grind your gears, don't let your emotions get the best of you and start talking smack to leads and customers -- the general public has gotten pretty good at identifying inappropriate behavior and calling out companies on their own. And if you find yourself the target of such sentiments from one of your competitors, take comfort in knowing that they're the ones that look ridiculous, not you!
7) Telling Flat Out Lies About You
Have you ever hopped on a sales call with a lead who is also considering a competitor's solution, only to have them spill a boatload of lies that have been fed to them right from said competitor? You probably have, right? That is so the wrong way to approach marketing and sales, because when a lead figures out you were lying, they lose all trust in you. Why would anyone want to turn their money over to a company that's selling something based on false pretenses? If your competitor ever stoops this low -- to include flat out lies about your company in their marketing materials or sales conversations -- politely explain the truth to your leads, and for goodness sake, never stoop to their level!
What else can turn a competitor's marketing from good-natured to shmucky?
Image credit: uselessid


Artem Altman 9:27 AM on September 06, 2012
It's a comforting thought that a competitor that doesn't know much will always be a step behind.
teknolojionline 9:52 AM on September 06, 2012
That is all right but there are too many stuff to keep your data protected and after your content is indexed, copying hurts other site not yours but if they do article spinning or something similar there is nothing you can do, this how it works. The best thing to do is working on SEO, creating good content and leave the rest to search engines.
Veronica Porter 9:57 AM on September 06, 2012
Good points, does this apply to political campaigns too? I sure wish it did.
ilya 9:58 AM on September 06, 2012
Good list, guys!
BTW - I've seen a few of your competitors do these things. But it's probably a coincidence that you wrote this post? :)
Donna marth 9:58 AM on September 06, 2012
I love your articles!
J Ghaghada 10:02 AM on September 06, 2012
Don't get me going. It certainly is irritating when a competitor can't come up with anything original themselves. We've seen cases where people come and try to copy entire sections of our site. I take comfort from the fact that they can't do this in the long-run and that we'll always work hard to be just that little bit better.
Geoff Steen 10:07 AM on September 06, 2012
This post really made me smile. We have a person locally to us (I won't dignify him by calling him a 'competitor') who is continually doing #3. Blogging strategy, website copy, pricing structure, you name it. We decided our best response is to try to ignore him and just do everything as well as we possibly can. But does anyone have any tips on exactly how to rise above it emotionally?
Jane Blanchard 10:23 AM on September 06, 2012
I never thought about this before and am glad you wrote about it. I hate to think that people intentionally commit these indiscretions; but I guess there are those who are so indiscreet. So how do you handle these schmucks?
Ron Holst 10:54 AM on September 06, 2012
This made my day. I have been going from contract to contract were I am asked to make fake persona's so I can go on blogs or sites like Yelp only to make believe I am a customer who has an overwhelming desire to be a brand advocate. The same thing always happens. I inform the powers that be that even if you see some quick results you will do more long term damage to your own brand then you think. Using what some call "black hat" online marketing techniques do not trick anyone into loving your brand. You instead make people angry. It amazes me how so many think people fall for these tricks. If there is a group of ethical marketers I can join please let me know. My goal in life is to run a marketing department where ethical practices are preferred.
James 11:02 AM on September 06, 2012
Head on the proverbial head, I have a local guy who is now on his third attempt in creating a "competing" website to try and take my market share away (which is pretty much the entire local market) It does piss me off but at the same time I get a kick out of watching him avoid me when we are at the same social functions and how he doesn't get attention at them... Some people just don't get it.
Atilla Vekony 11:26 AM on September 06, 2012
The branded keyword PPC part is rampant among our competitors, although I've noticed a significant drop in that regard. Not sure if they "reformed" or if Google took it down.
Roger Masterson 11:45 AM on September 06, 2012
Companies and individuals who entertain these practices are Shmuck, Corey, however, I find it flattering when people steal and copy our stuff. I love catching them out as well. I always ask, should we be competing, if you are a leader in your field you should be so far ahead that competition should not be on your radar. This was an interesting book I read about doing away with competition and has a lot of great ideas on how to change your competitive landscape.
Not a cheap plug or link, reference your point 4. I hope that this adds value and worth a read…..
Title: Different: Escaping the Competitive Herd
Author: by Youngme Moon
http://www.rogersreadinglist.com/bookslist.asp?ref=32
Dana 12:30 PM on September 06, 2012
Great points Carey! I found someone stealing content from one of my sites this week. It never fails to amaze me that after all theses years (and knowing it's either wrong or at the very least unethical)there are those who still do anything they can to make a buck off the net...except work hard for it like the rest of us! We've got our eye's on you spammers and content thiefs. Keep up the good work Corey.
Keith Gormezano 12:54 PM on September 06, 2012
There are two things you can do when someone copies your content and publishes it on the web.
The first is to inform the site that the content is copyrighted (copyright is created when you create the material) and allowing it to be published infringes on your intellectual property. Most reputable sites and hosting services have a form or link for reporting this kind of abuse.
The second is to register your material with the US Copyright Office. Then when you sue, you can get attorney's fees and other damages.
Also, sometimes a "love letter" (as Valerie Campbell calls them) from an attorney can be effective as well without costing you an arm and a leg.
best online marketing company 3:06 PM on September 06, 2012
Your post is so informative & helps me in numerous ways. I have found that my content was being copied by one website & when I leave a mail them in spite of being apologized, they refused to accept it. After read out your whole article, I am going to take copyright of all my content at any cost immediately whatever it may be.
SERPs 5:18 PM on September 06, 2012
It's always best to take the high road. In nearly every situation. And for sales stuff, getting a customer to sign up on false promises will only lead to them canceling and being dissatisfied down the road. Churn and burn is not a way to build a sustainable business that customers rave about.
Matthew Wainwright 9:58 AM on September 07, 2012
If a competitor is bidding on your keywords, take comfort in the fact that you can easily make that schmuck move cost prohibitive for them. Unless you are doing it wrong, you should already have a much higher quality score than they do (for your own branded keyword) and therefor have a much lower CPC. And with that you have greater control over the relative average CPC for those keywords.
Up your bid by, say, a penny and you've just made that keyword a heckuvalot more expensive for people with lower quality scores (for your branded keyword), like your competitor. An bid increase of $0.01 for you could mean a CPC increase of $1.00 for them!
Not exactly the high road, per se...
NOTE: if you have resellers, channel partners, etc. doing PPC as well this may negatively affect them too. Be careful.
Mike Knudsen 12:57 PM on September 07, 2012
Hi Corey, Informative, interesting, I mean the comment section. Leave the evil people in on their own. They have to live with themselves :) Chill out, relax, enjoy doing quality work while keeping your blood pressure low. Bit of Zen state meditation before lunch and you will soon be able to smile at bad drivers and unimaginative marketeers.
Francisco Lorca 9:53 AM on September 09, 2012
Great content but I think you are missing a major one: When your competitor builds spam links to your website.