HubSpot's Inbound Internet Marketing Blog

Current Articles |  RSS Feed

Inbound Marketing vs. Outbound Marketing

Digg digg it | Reddit reddit | del.icio.us del.icio.us | StumbleUpon StumbleUpon 

When I talk with most marketers today about how they generate leads and fill the top of their sales funnel, most say trade shows, seminar series, email blasts to purchased lists, internal cold calling, outsourced telemarketing, and advertising.  I call these methods "outbound marketing" where a marketer pushes his message out far and wide hoping that it resonates with that needle in the haystack. 

I think outbound marketing techniques are getting less and less effective over time for two reasons.  First, your average human today is inundated with over 2000 outbound marketing interruptions per day and is figuring out more and more creative ways to block them out, including caller id, spam filtering, Tivo, and Sirius satellite radio.  Second, the cost of coordination around learning about something new or shopping for something new using the internet (search engines, blogs, and social media sites) is now much lower than going to a seminar at the Marriott or flying to a trade show in Las Vegas. 

Rather than do outbound marketing to the masses of people who are trying to block you out, I advocate doing "inbound marketing" where you help yourself "get found" by people already learning about and shopping in your industry.  In order to do this, you need to set your website up like a "hub" for your industry that attracts visitors naturally through the search engines, through the blogosphere, and through the social media sites.  I believe most marketers today spend 90% of their efforts on outbound marketing and 10% on inbound marketing and I advocate that those ratios flip.

The best analogy I can come up with is that traditional marketers looking to garner interest from new potential customers are like lions hunting in the jungle for elephants.  The elephants used to be in the jungle in the '80s and '90s when they learned their trade, but they don't seem to be there anymore.  They have all migrated to the watering holes on the savannah (the internet).  So, rather than continuing to hunt in the jungle, I recommend setting up shop at the watering hole or turning your website into its own watering hole.

Posted by Brian Halligan on Tue, Nov 27, 2007 @ 11:18 AM

COMMENTS

To your point, I think PR is an effective outbound and inbound method.

Outbound in that you are working with targeted outlets/bloggers to have stories written about your company. Then a prospect reads the article and considers your company.

Inbound in that you can post summaries of these articles on your website. The updates can help from a content and SEO perspective. Also helps that the article can be found on the website and may be picked up by other sites where your prospects can find you.

posted on Tuesday, November 27, 2007 at 1:10 PM by Csalomonlee


Brian, I found this post both thoughtful and thought-provoking. The jungle to watering hole analogy was perfect. Consumers used to shop downtown. Now, they shop in suburban malls and go downtown to get mugged. I'm looking forward to the rest of the comments on this post. I'd especially be interested in your (and others') thoughts on whether price point, complexity of sale, etc. should affect the ratios.

posted on Tuesday, November 27, 2007 at 3:34 PM by Rick Roberge


I like the analysis, although it sounds like its meant to be at least partly self-serving :-) The problem with inbound SEO based approach is that there are too many scams out there in the market. There is a glut of SEO gurus. It would be great to see some data about someone who switched to 90% inbound like you suggest. p.s: Your site and Website grader are both terrific. This is not a criticism of your site/service.

posted on Wednesday, November 28, 2007 at 1:52 AM by Pran Kurup


Typically, I see inbound marketing as a long-term strategy for lead generation, whereas most outbound efforts can generate leads much more quickly. Have you found any inbound methods that have a more immediate impact?

posted on Wednesday, November 28, 2007 at 12:30 PM by Jake Atwood


Pran -- Thanks for your comment. I agree that the seo world is full of crap. I think seo is a small piece of the puzzle. My mission these days is to help folks transform their market engagement strategy from outbound, interruption based to inbound, permission based. Getting the meta data right on your site is important, but having something to say that is worthy of internet consideration is far more important.

posted on Wednesday, November 28, 2007 at 1:24 PM by brian halligan


Hi Jake, That's an excellent point...I had never thought about it that way. I do think inbound marketing is for a slightly more patient soul than outbound marketing platform. The one thing that can have a short-term effect is if you write something clever in a blog article that hits the front page of one of the social bookmarking sites. From time to time one of our articles hits the front page of digg and on those days we go from an average of about 1000 visitors/day to 16,000 that particular day. Although those 16,000 aren't all well qualified for the type of business we are in, there are a decent percentage that are and we get a decent short-term bump from it.

posted on Wednesday, November 28, 2007 at 1:27 PM by Brian Halligan


There also has to be a completely different mindset for inbound marketing. People who seek specific targets are looking mostly for information. So when creating hubs, its imperative to provide content that's both interesting and enlightening. I run a blogging platform at http://rticlz.com and its amazing how many people see blogging, or hub marketing as they do link farms and classified ad blasts. Its not the same thing at all. Without good quality content to arouse interest, splogs are just a waste of time and hurt the rankings of the platforms they're on. Oh . . . Good article BTW :)

posted on Wednesday, November 28, 2007 at 1:32 PM by Ken


internet marketing is not SEO. internet marketing is absolutely, without a doubt the best way to get qualified leads to your sales team in the shortest period of time. If people can find you easily, navigate to a user friendly site and then self-select to ask a question or get information regarding a purchase, you are providing a service and meeting a prospect at the best possible time> when your product/service is top of mind and when they are actively seeking a solution. I have been involved in both traditional marketing campaigns AND internet marketing campaigns in the last year and there is absolutely no comparison in results. Let those elephants get to your waterhole.

posted on Wednesday, November 28, 2007 at 6:26 PM by Dan Tyre


Hi Ken, I agree with a couple of your comments... First, you do need a slightly different mindset for inbound vs. outbound marketing. If time is a zero sum game, it's not going to be possible to do all the same old outbound stuff and still do the inbound -- something's gotta give. I think on a marketers weekly list of stuff to do, they need to start crossing off more outbound and adding more inbound. The ironic part is that inbound stuff actually inexpensive from a dollars and cents perspective, but is expensive from an IP perspective. A smart person with a unique voice can do some serious inbound marketing damage without spending much money at all. In my opinion, just the like the currency of the US economy is dollars, the currency on the internet is links. In order to make inbound marketing work for you, you need to be able to put something out there that is compelling, so that other thoughtful folks will link to it.

posted on Wednesday, November 28, 2007 at 6:27 PM by Brian Halligan


One thing I question about what you're saying Brian is about links. Links are outbound marketing. The equivalent to them for inbound thinking is what we're doing right here. Having a conversation :) So to truly make inbound, social marketing work, your content needs to be compelling enough not so much to get links, but to inspire further discussion. The more people who "link" up in the conversation, the more popular the topic (niche) becomes, and the more public the "players" become and the whole thing goes viral. In the old days gurus became gurus because they called themselves gurus (or had their friends do it for them). Now, with social media, everyone has to prove their own worth by how they present themselves in discussions such as this, and in the value of the content they offer to the casual social browser. Comment boxes, and places like Digg, StumbleUpon, MySpace, Facebook, and Propeller are the new links. And honesty is the new hypnotics for marketing.

posted on Wednesday, November 28, 2007 at 11:36 PM by Ken


Illustrative analogy. I think there's something missing, though, and that would be a specification of when this strategy is most effective in terms how it's applied to companies and markets in different stages of each of their respective life cycles. For instance, eBay and Amazon are already e-commerce industry leaders who've developed successful hubs. I would argue they could benefit more from a focused outbound strategy and less of an inbound strategy, which is why I think Amazon now makes some of their customers' purchases available through facebook's social graph. To conclude my brief point of contention I'll say that as long as outbound marketing is done on a very personal level it will always be the most effective form of marketing. A recommendation or referral from a friend is still a form of outbound marketing, and nothing can beat it (not yet, at least :-)

posted on Thursday, November 29, 2007 at 3:38 AM by Devin C. Holloway


Can you actually put a blog into your web site? How do I go about doing that?

posted on Saturday, February 02, 2008 at 4:39 PM by Dick Hourigan


Dick,
You can simply go to Wordpress.org and download a blog script. Then you have to upload it to your FTP and install it. You can also use the fantastico version of wordpress if your hosting company offers cpanel.

posted on Saturday, February 02, 2008 at 4:57 PM by Ken


Dick - Yes. The easiest way is to set up a subdomain like blog.yourwebsite.com and put the blog there and link to it from your website and link to your website from the blog. It can be made to look just like your website. We've done this for a bunch of companies at HubSpot. Just let us know if we can help.

posted on Monday, February 11, 2008 at 11:02 PM by


thank a lot.

posted on Wednesday, February 27, 2008 at 2:58 AM by kienthuctaichinh.com


thank a lot.

posted on Friday, April 04, 2008 at 5:21 PM by ali


There also has to be a completely different mindset for inbound marketing. People who seek specific targets are looking mostly for information. So when creating hubs, its imperative to provide content that's both interesting and enlightening. I run a blogging platform at http://www.yamahdinet and http:www.mahdimedia.net and www.mahdivideo.net its amazing how many people see blogging, or hub marketing as they do link farms and classified ad blasts. Its not the same thing at all. Without good quality content to arouse interest, splogs are just a waste of time and hurt the rankings of the platforms they're on. Oh . . . Good article BTW :)

posted on Friday, April 04, 2008 at 5:23 PM by yamahdi


Custom Luxury Home Builder located in Oregon.Personalized one of a kind homes.2007 best of show,Call for a free consultation

posted on Thursday, May 01, 2008 at 1:10 PM by bergbyconstruction


lead generation is the hub of the real estate business. I feel if you conduct yourself as a true professional, your clients will be more than happy to tell their friends and family. Don't do your best to gain a referral, do you best because that's what you're supposed to do. As a real estate professional you have to determine, are you doing this for the money or doing this because you love it. I do it because I love it, simple as that. If you want a real estate professional you can bond with, then call me, if you want someone to just show you houses and no show you your wants and needs/likes are real, then call someone else. I'm dedicated in making sure my clients have confidence in my service!

posted on Saturday, May 10, 2008 at 2:02 AM by Frank Bailey


Post Comment
Name
 *
Email
 *
Website (optional)
Comment
 *
Receive email when someone replies.

HubSpot Marketing Blog

The HubSpot Internet Marketing blog helps businesses leverage inbound marketing practices using the Internet to get found by more prospects and convert more prospects to leads and customers.  A full RSS feed is available, or you can sign up by email below.

Subscribe to our RSS Feed

Inbound Marketing Summit

Marketing Conference

Free Marketing Resources

Popular Posts

Browse by Tag