This guest article is from
Edward Boches
, the chief creative officer at storied advertising agency,
Mullen
, who has a
TwitterGrade of 99.95
and blogs at
EdwardBoches.com
.
On a personal note, I have been interested in what the crowd of "Mad Men" type advertising agencies were doing in the face of an audience increasingly efficient at blocking out their jingles and tv spots. Edward is one of the folks in his f
ield that is truly embracing these changes. I hope you enjoy the article.
-
Brian Halligan
10 Ways a Start-Up Can Use Social Media to Market Itself
By
Edward Boches
“How can a start-up with a few employees and a tiny marketing budget get its name out there?”
The question appeared perfect for a panel that included blogger and Twitter star
Chris Brogan
, Hubspot’s CEO and Inbound Marketing author
Brian Halligan
, and this blogger, who has worked on the launch of numerous companies and brands including Lotus, Monster.com, and Lending Tree, not to mention another dozen that never made it.
Interestingly, while we all agreed in principal with what a company should do -- embrace social media, take advantage of the platforms available, connect with influencers, and allow the community to play a role -- we disagreed somewhat on how much time it might take and who should do it.
Chris suggested that you could achieve a version of what he’s done – build a following, mobilize a community, turn content into business (my interpretation) -- in a couple of hours a day. I contended it would take a lot more time than that if you planned on
generating quality content
. Brian argued that
anyone could easily start a blog
, post something daily,
learn to be Google friendly
, and let search take care of the rest.
We each answered quickly and moved on to another question. But if we’d had more time, this is what I believe we may have collectively suggested that a start-up do to market itself:
1. Craft a brand position rooted in a customer benefit.
An awful lot of young companies do a good job of describing a product's features rather than synthesizing them into a single benefit. A simple handle, either expressing what a brand stands for or declaring its point of difference, will serve you well in everything from appearing in search results to being remembered.
2. Take your message and content to your consumer. Engineer your presence.
You may want a website where you fill orders, capture data, or simply demonstrate your product, but you shouldn't assume your customer will instantly come to you.
Twitter
,
Facebook
,
LinkedIn
, and YouTube are all basically free tools. You need to go where your consumer lives online. If your customers, prospects, and influencers are there, you should be there: listening, engaging, sharing, and helping them.
3. Find inventive ways to create or gather content
.
For starters, make your website into a blog.
Fresh content
, the ability to post comments, and pages that get linked to will add to your online visibility. No doubt it’s challenging and time consuming to generate enough content to populate your network and blog, but there are
smart ways to go about it
.
First, whatever you’re doing, write about it. Report on your progress. Second, come up with a daily question you'd want someone to ask and respond to it in a blog post or video. Third, save time by collecting content from others. Place your product or service, even in beta form, in front of people willing to blog, make videos, and tell stories about it. Aggregate this content to your blog or video channel. Fourth, conduct polls or ask questions about a related topic and turn these results into future posts as well as “news” you can release to both bloggers and press.
4. Get on Twitter and use it actively
.
It takes time to
build a large Twitter following
, but it’s a quick way to connect with industry influencers, bloggers, and press that might matter to you.
No matter what you sell, someone on Twitter is having a conversation about it. It's your chance to listen, respond, and engage with potential enthusiasts. More importantly, on Twitter there’s a willingness to help each other that you just won’t find anywhere else. Perhaps it’s because re-tweeting information is virtually effortless, or that people practically vie to share new finds, or that users feel a sense of obligation to those who follow and promote them, but for whatever reason, you’re likely to find people who are willing to help
promote your brand on Twitter
, presuming you learn Twitter protocols and give more than you take.
5. Connect your customers and prospects to each other.
One of the best things you can do as a young company is to foster word-of-mouth conversations among your earliest customers. Whether you do it on Facebook or on your own site, it's important to invite your customers to talk to each other and share ideas. Allow them to guide one another on how they use your product or service. Not only will you have the opportunity to learn what people like and don't like about your product, you may end up with a bunch of people you can ask to help you.
6. Develop relationships with
th
e right bloggers.
Every start-up in the world wants that article in the New York Times or the Wall Street Journal. But the fact is, the right bloggers might be more influential for a number of reasons. They have loyal readers. Their references or links to your site will
drive up your search rankings
. And these days, it’s more likely that ideas will bubble up from the blogosphere to the mainstream press than vice versa.
7. Start Crowdsourcing.
There is no shortage of services - companies like crowdSpring (design) or Tongal (video) -- to help you source affordable content from designers, videographers, writers, and others. But there's an even better reason to crowdsource. You allow your customers to participate in the creation of your brand. If you want a great example, take a look at
how HBO seeded True Blood
. Instead of advertising, HBO shipped samples of synthetic blood to popular videographers and bloggers, who, of course, couldn't resist making videos or posting pieces about the mysterious liquid. You may not have anything as cool as fake blood, but you can still learn to think this way.
8. Read Brian Halligan’s Inbound Marketing Book.
Even if you have a product with enough mainstream appeal to justify paid advertising, consumers today spend more time searching than watching. You want to be found.
Inbound Marketing
covers all of the basics you’ll need to know to make your content Google friendly.
9. Give stuff away for free.
Take a look at what HubSpot does: free tools (
Twitter Grader
and
Website Grader
); free webinars (
Science of Social Media
,
7 Simple Ways to Get Leads from LinkedIn
); free eBooks (
The Essential Step-by-Step Guide to Internet Marketing
,
An Introductory Guide to Building Landing Pages
). If you sell food, give away recipes. If you’ve invented a sleep monitor, offer free tips on better sleeping. Free content generates awareness, builds loyalty, creates newsworthy topics, and spreads word-of-mouth. Remember, in this day and age, what a brand does is far more important than what a brand says.
10. Make the time, build in the role, or hire the right partner
.
As folks like Chris Brogan and Gary Vaynerchuk have proven, you can do all this yourself if you have the right time, energy and commitment. If you can’t muster that, give this role to one of your first hires. If you’re less than comfortable identifying that person within your own company, (hint: it’s not an intern or a kid right out of school;
Digital Natives
may know all the technology, but they often lack the strategic chops and the ability to create truly compelling content) retain the services of a
public relations agency
with real experience in social influence. Make sure that if you go this route, you ask for
case studies
as evidence that the PR team assigned to your business actually practices what it preaches.
-
When I started in this business, launching a brand was costly. You needed a significant marketing budget that covered an oversized booth at a trade show, a direct sales force or a Super Bowl commercial, and a good hunk of your money went into advertising and promotion. Now you might be able to get away with a laptop, an Internet connection, and some well-focused social media.

Matt Nelson 8:43 AM on November 09, 2009
So much truth in this statement: "you can do all this yourself if you have the right time, energy and commitment" the keywords here being Time, Energy, and most importantly COMMITMENT! This is what I find people always have the hardest time with in regard to marketing themselves well. If your not willing to make it a regular priority your never going to anything out of it. That is why it's so important to establish a good content strategy and time expectations early on, making sure you prioritize all your branding and marketing goals properly will lead to more successes than failures in the long term. It just takes time to build good community and connect with the right people.
Dan Tyre 9:02 AM on November 09, 2009
#1 is really valuable to start ups who tend to want to boil the ocean rather than concentrate on a budgeted business pain. Crafting a brand rooted in a customer pain is a good way of ensuring that you are providing a solution that someone would actually pay money for. Don't forget the suggestion from Dharmesh Shah- start blogging six months before you start shipping your first product, so that you can surround yourself with the right community of prospects, potential employees, thought leaders and maybe investors.
Dan Ronken 9:07 AM on November 09, 2009
Nice. This one is getting a social bookmark for sure. It's a great message on how technology is very friendly to the small business owner who may not have carte blanche credit lines (well, I guess many large corporations have lost this privilege as well).
I've witnessed your company take action on #3 by co-creating a popular campaign with Olympus and the popular 'will it blend' videos right here. Great work!
Lindsey 9:16 AM on November 09, 2009
How might this be applied to a very specific market, like an online luxury product boutique, where freebies have to be given out conservatively? How do you modify these techniques according to the industry?
Claudiu 9:23 AM on November 09, 2009
Thanks for the list. Good to use as a checklist to see where we can do better.
However I would add one more: Monitor the direct impact your Social Media strategy has on your website.
We believe the traffic generated directly by our social media strategy can be used as a good indicator for the indirect impact as well.
Lori 9:37 AM on November 09, 2009
brilliant blog. great tips. I appreciate the concrete advice.
Newlogic 9:53 AM on November 09, 2009
Thanks for another good article on implementing social media to help grow business. I am taking the above into consideration as we evaluate our PR strategy for '10. The biggest question facing us is the role bloggers should have relative to old-line outlets such as BW and FT.
Consignment Pal Resale Directory 10:19 AM on November 09, 2009
What great info!! I'm sharing it with our resale directory members. Most eBay consignment, resale, and antique businesses have a tight marketing budget. Thanks so much!
Linda
edwardboches 10:31 AM on November 09, 2009
Matt:
Agreed it does take time. But there are ways to develop good habits and start conversations that take off by themselves. At the beginning it can seem overwhelming, but you (and all companies)have far more content than they realize.
edwardboches 10:32 AM on November 09, 2009
Dan:
Think about the line "there's an app for that." It's a reminder that every consumer has a need, a problem, a challenge or a desire. Start the conversation there, rather than with what you do is good advice for any brand.
edwardboches 10:35 AM on November 09, 2009
Dan Ronken:
Thanks for that. Interestingly, while we're really proud of that campaign and it was a smashing success, I've become more interested in turning it into an enduring platform that lives beyond the campaign. One way to do that is with a constantly engaging social media program, with "free" content to help users, and perhaps with new tools and utilities that keep people coming back.
John McTigue 10:46 AM on November 09, 2009
You hit the nail on the head with "hint: it’s not an intern or a kid right out of school". It takes a lot of time and effort, but it also takes experience. I don't think marketing comes naturally to many people, even though they've been marketing themselves since childbirth. It does take imagination, creativity and the ability to step outside one's own shoes.
Rituraj 12:21 PM on November 09, 2009
Nice Checklist.
Jason Aiken 12:55 PM on November 09, 2009
Edward great tips thanks!
I can tell you that Dharmesh, CEO of HubSpot, utilizes some of these himself.
He uses 99designs.com for example for crowdsourced graphic design.
Here is a clip of him talking about it.
http://bit.ly/1bNb4b
Cheers,
Jason Aiken
99designs.com
John LoFranco 1:29 PM on November 09, 2009
Solid list. All of those ingredients are necessary for maximizing your personal brand. Provide a clear message to your audience, offer incentives, and just be sure to stay active with those who follow your company. Simple concepts. Great results.
Luz 2:30 PM on November 09, 2009
I totally agree with your advice regarding making your site look like a blog. That's has been my idea I think at the long run, having a combination site- blog saves more time and effort. Of course it's easier said than done, especially when, like in my case, you are doing it yourself and the 'homemade, amateur' look is inevitable..., but with mentors like you who have so much to contribute to us IM newbies, it will only get easier.
Thank You!
Luz
Jason E. Sutherland 4:40 PM on November 09, 2009
These suggestions are all perfect examples of how Peninsula Shops is building a following and customer base on the San Francisco mid-peninsula.
Ted Payne 8:05 PM on November 09, 2009
Great info here - I love it.
I would also suggest capturing leads, if you are developing all of this traffic and brand recognition.
Twitter is actually great for getting people to sign up for your newsletter, free offer or whatever.
Nothing like having a huge email list of people who are already interested in your offerings :)
My Story
Tim 8:34 PM on November 09, 2009
Great blogpost and so many startups miss item #1. With so much happening and evolving in real time for social media, this is only going to become more and more important. Thanks for the great post!
Shaun 1:30 AM on November 10, 2009
Great articles on this website, very informative. Look forward to reading more and using the information on my website. Cheers.
http://www.wetpapernews.com
the brand dame 5:39 AM on November 10, 2009
This is truly great stuff. One of the best I've read in a long time for real small business value. I think the point about crafting a brand message around benefits NOT capabilities is especially important. Many thanks!
Kathy Rees 7:42 AM on November 10, 2009
If you don't have time to read Gary's new book Crush it, you can get the cliff notes here http://cliffnotebooks.com/crush-gary-vaynerchuk-cliff-notes/ and others
Greg Elwell 9:00 AM on November 10, 2009
Great to read a perspective on social media from an agency guy who has clearly made the leap. One point needs further thought = (9) give stuff away for free. I get that, but at some point you need to monitize your brand building. Hubspot doesn't give away their software for free. At what point, and how to make the transition from free to fee I think is really important, and not talked about that much.
ML Web Consulting 4:12 PM on November 10, 2009
This is a great article. Thanks for posting. Excellent pointers.
---
Mike Locke
ML Web Consulting
Mitch 2:00 AM on November 11, 2009
Brilliant post. I've been kind of feeling like I'm dying on Twitter lately, though I started out well over a year ago. So, tonight I posted this article on Twitter; my way of sharing with the masses.
Deborah Richmond 5:31 PM on November 12, 2009
Ending each blog post with a question is one way to get people to comment on your blog. It's tough to get people to engage with you at first.
Oscar Del Santo 8:11 AM on November 15, 2009
An absolutely brilliant post that de-mistifies social media marketing for start-ups and also small businesses of any kind.
Pete Callaghan 9:33 AM on November 16, 2009
Great post. I'd like to add:
This article provides some good tips for start-ups, but it is also useful for organisations that are established but new to Social Media.
Edward's first point (Craft a brand position rooted in a customer benefit) applies equally well to established organisations. If you have not established a clear brand position rooted in a customer or member benefit, that's the place to start. Sometimes it can be hard to drag your messages away from 'features' and concentrate on the benefit, but without this critical step you will just confuse your audience.
"Take your message and content to your consumer. Engineer your presence"
You may already have a website, but does anyone visit it? What benefit do your customers or members get from your website? Your audience may be active on other services, including competing or alternative services. Join them, and contribute positively without overtly selling yourself or your benefit. You should clearly identify yourself and provide contributions that offer real benefit to your audience. In this way you will establish your value to your audience and they will seek you out.
Don't treat this as a temporary tactic to get yourself noticed. Start as you mean to go on - your audience will quickly notice if you disengage and will lose interest.
TermMonster 2:00 AM on December 05, 2009
Thanks Dan,
Great article. We use the graders and love the tools on the site. Keep it up.
TM