Customer Retention

Here’s Why Customer Retention is So Important for ROI, Customer Loyalty, and Growth

What Is Customer Churn? [Definition]

20 Customer Service Email Templates to Welcome, Support, Renew, Refund, & Retain Customers

5 Reasons for Customer Churn Your Company Needs to Address

15 Examples of Customer Retention Strategies That Work

How to Calculate Customer Lifetime Value

How to Prevent Customer Churn

Why (& How) You Should Actually Listen to Your Customers

6 Ways to Boost Your Customer Retention Rate

6 Customer Retention Systems (& Why CRM Should Be One of Them)

10 Customer Retention Metrics & How to Measure Them

10 Business Email Phrases to Stop (& Start) Using With Clients

How to Prevent Buyer's Remorse

What Is Churn Rate? [Formula]

How to Let Customers Know About a Price Increase (Without Making Them Mad)

13 Ways to Improve Customer Loyalty and Retention

Customer Churn: 7 Tips to Stop the Attrition

How Customer Success Teams Can Use Voice of the Customer to Improve Retention

7 Best Practices for Managing Client Relationships Effectively

Use This Tried-and-True Strategy to Create an Army of Customer Advocates

12 Voice of the Customer Methodologies To Generate a Goldmine of Customer Feedback

How to Implement Proactive Customer Service (& Why You Should)

How to Build a Strong Voice of the Customer Program [Infographic]