Customer Retention

22 Examples of Customer Retention Strategies That Work

How to Prevent Buyer's Remorse

How to Prevent Customer Churn

10 Business Email Phrases to Stop (& Start) Using With Clients

Why (& How) You Should Actually Listen to Your Customers

5 Reasons for Customer Churn Your Company Needs to Address

What Is Customer Churn? [Definition]

6 Customer Retention Systems (& Why CRM Should Be One of Them)

How to Calculate Churn Rate in 5 Easy Steps [Definition + Formula]

7 Ways to Boost Your Customer Retention Rate

10 Customer Retention Metrics & How to Measure Them

Here’s Why Customer Retention is So Important for ROI, Customer Loyalty, and Growth

How to Calculate Customer Lifetime Value

25 Customer Service Email Templates to Support, Renew, & Refund Customers

7 Best Practices for Managing Client Relationships Effectively

How Customer Success Teams Can Use Voice of the Customer to Improve Retention

13 Ways to Improve Customer Loyalty and Retention

10 Tips to Reduce Customer Churn

How to Let Customers Know About a Price Increase (Without Making Them Mad)

How to Build a Strong Voice of the Customer Program [Infographic]

Use This Tried-and-True Strategy to Create an Army of Customer Advocates

How to Implement Proactive Customer Service (& Why You Should)

12 Voice of the Customer Methodologies To Generate a Gold Mine of Customer Feedback