Customer Retention

How to Calculate Customer Lifetime Value

5 Reasons for Customer Churn Your Company Needs to Address

15 Examples of Customer Retention Strategies That Work

6 Customer Retention Systems (& Why CRM Should Be One of Them)

Why (& How) You Should Actually Listen to Your Customers

10 Customer Retention Metrics & How to Measure Them

10 Business Email Phrases to Stop (& Start) Using With Clients

15 Customer Service Email Templates to Welcome, Support, Renew, Refund, & Retain Customers

6 Ways to Boost Your Customer Retention Rate

What Is Customer Churn? [Definition]

How to Prevent Buyer's Remorse

How to Prevent Customer Churn

The Ultimate Guide to Customer Retention

What Is Churn Rate? [Formula]

How to Let Customers Know About a Price Increase (Without Making Them Mad)

7 Best Practices for Managing Client Relationships Effectively

10 Ways to Improve Customer Loyalty and Retention

How Customer Success Teams Can Use Voice of the Customer to Improve Retention

How to Reduce Customer Churn: 7 Helpful Tips to Try

12 Voice of the Customer Methodologies To Generate a Goldmine of Customer Feedback

How to Implement Proactive Customer Service (& Why You Should)

How to Build a Strong Voice of the Customer Program [Infographic]

Use This Tried-and-True Strategy to Create an Army of Customer Advocates