
Customer Retention: Beginner
14 POSTS
Just getting your feet wet? These articles will walk you through customer retention fundamentals and best practices.



![What Is Customer Churn? [Definition]](https://blog.hubspot.com/hubfs/what-is-customer-churn.jpg)









![What Is Churn Rate? [Formula]](https://blog.hubspot.com/hubfs/Churn-rate-formula.jpg)
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17 Templates to Help You Put the Customer First
Resources to help you engage and delight your customers

Customer Retention: Intermediate
5 POSTS
If you're ready to delve more deeply into customer retention, check out the links below.





Customer Retention: Advanced
4 POSTS
Customer retention experts: dive into these posts.



![How to Build a Strong Voice of the Customer Program [Infographic]](https://blog.hubspot.com/hubfs/voice-of-the-customer-program.jpg)