Customer Retention

How to Calculate Customer Lifetime Value

23 Customer Service Email Templates to Welcome, Support, Renew, Refund, & Retain Customers

How to Prevent Buyer's Remorse

How to Prevent Customer Churn

10 Business Email Phrases to Stop (& Start) Using With Clients

10 Customer Retention Metrics & How to Measure Them

6 Ways to Boost Your Customer Retention Rate

Why (& How) You Should Actually Listen to Your Customers

5 Reasons for Customer Churn Your Company Needs to Address

What Is Customer Churn? [Definition]

Here’s Why Customer Retention is So Important for ROI, Customer Loyalty, and Growth

6 Customer Retention Systems (& Why CRM Should Be One of Them)

22 Examples of Customer Retention Strategies That Work

How to Calculate Churn Rate in 5 Easy Steps [Definition + Formula]

How to Let Customers Know About a Price Increase (Without Making Them Mad)

10 Tips to Reduce Customer Churn

7 Best Practices for Managing Client Relationships Effectively

How Customer Success Teams Can Use Voice of the Customer to Improve Retention

13 Ways to Improve Customer Loyalty and Retention

How to Build a Strong Voice of the Customer Program [Infographic]

Use This Tried-and-True Strategy to Create an Army of Customer Advocates

12 Voice of the Customer Methodologies To Generate a Goldmine of Customer Feedback

How to Implement Proactive Customer Service (& Why You Should)