Customer Retention

How to Calculate Customer Lifetime Value (CLV) & Why It Matters

What Is Customer Churn? [Definition]

10 Business Email Phrases to Stop (& Start) Using With Clients

10 Customer Retention Metrics & How to Measure Them

22 Examples of Customer Retention Strategies That Work

25 Customer Service Email Templates to Support, Renew, & Refund Customers

7 Customer Retention Systems (& Why CRM Should Be One of Them)

How to Calculate Churn Rate in 5 Easy Steps [Definition + Formula]

Here’s Why Customer Retention is So Important for ROI, Customer Loyalty, and Growth

7 Ways to Boost Your Customer Retention Rate

5 Reasons for Customer Churn Your Company Needs to Address

Why (& How) You Should Actually Listen to Your Customers

How to Prevent Customer Churn

How to Prevent Buyer's Remorse

12 Tips to Reduce Customer Churn (& Lower Your Churn Rate)

How to Let Customers Know About a Price Increase (Without Making Them Mad)

7 Client Relationship Management Best Practices Every Business Should Prioritize

13 Ways to Improve Customer Loyalty and Retention

How Customer Success Teams Can Use Voice of the Customer to Improve Retention

12 Voice of the Customer Methodologies To Generate a Gold Mine of Customer Feedback

How to Implement Proactive Customer Service (& Why You Should)

Use This Tried-and-True Strategy to Create an Army of Customer Advocates

How to Build a Strong Voice of the Customer Program [Infographic]