Brands that take advantage of augmented reality will be the brands that satisfy more customers long-term.
While there are many ways AR will transform retail in the upcoming years, we've honed in on five in particular.Take a look at how AR is transforming retail, and then consider how you can incorporate AR into your own retail strategy.
1. Virtually Try On 3D Products
If you're anything like me, a store packed with customers can deter you from trying on products, even if you really need a new pair of sneakers.
A few brands are using AR to combat this challenge. For instance, Lacoste's LCST Lacoste AR app allows customers to virtually try on shoes -- since its release, over 30,000 users have interacted with the products within the app.
By the end of 2018, it's estimated mobile devices will account for 27% of all U.S. retail ecommerce sales. As holiday season approaches, busy shoppers will turn to brands like Lacoste and Sephora to ensure they like the look of a product before making an online purchase. By offering a comparable alternative to the in-store experience, you're able to appeal to a larger demographic.
2. Look at 3D Products In Home
Oftentimes, an in-store experience doesn't help customers visualize how products will fit and look in their homes. One of the biggest ways AR will transform retail is by offering customers the opportunity to see products in home before purchase.
Similarly, Home Depot released their Project Color app in 2015, which allows users to see how a paint color looks in a room. The AR technology considers lighting, objects, and shadows in the room, so you can get a realistic portrayal of how the paint color will look in real life.
Both Mangolia Market and Home Depot's AR apps allow users to send images through text or on social media to get a friend's opinion before making a purchase.
As more home improvement retail stores offer AR apps, it will become harder to compete without one. If you had the option of seeing one brand's couch in your home before purchasing, or purchasing from another brand without knowing how it would look, which would you choose?
3. Gather In-Store Information
Nowadays, nearly 60% of shoppers look up product information and prices while using their mobile phones in stores. Augmented reality could provide a critical solution to meeting those shoppers' needs.
There's certain product information a shopper can't ask a sales associate -- questions like, "What do other customers think of this product?" AR can fill this gap. For instance, American Apparel created an AR app that allows customers to scan signs in-store and pull up product information, including customer reviews, color options, and pricing.
Additionally, app users can watch videos of models wearing American Apparel products, or send products to a friend if they think the friend would like it.
While users are likely able to find this information online without an AR app, augmented reality helps bridge the gap between offline and online shopping, creating a more cohesive experience. To help your customers find what they need more effortlessly, you might consider using AR in-store.
4. Use Virtual Fitting Rooms
Fitting rooms, particularly during a busy shopping season, can be a deterrent for shoppers. Sometimes, a shopper might buy an item, try it on at home, and return it just to avoid the fitting room line. Other times, shoppers might decide the item isn't even worth the hassle.
If you're going to use AR, you'll want to brainstorm how to make the lives of your customers easier. Topshop, for instance, partnered with AR Door and used Kinect motion sensing technology to create a virtual fitting room for customers in their Moscow store. By standing in front of the camera, customers were able to see how clothing items looked on their bodies without physically trying anything on.
Ideally, AR can help you appeal to more customers, including shoppers who are rushed or frustrated by the crowds. To satisfy more people, you might consider incorporating virtual fitting rooms into your store.
5. Build Brand Awareness
Even though augmented reality is becoming increasingly mainstream, it's still unique and surprising.
Retail stores that use AR in 2018 set themselves apart as especially innovative and modern.
For instance, Airwalk used geolocation and AR to create an "invisible" pop-up shop, promoting the limited-edition relaunch of the Airwalk Jim. To purchase the shoe, customers needed to download Airwalk's app and go to a virtual pop-up store location.
Ultimately, it's important you consider how AR would best-suit your customers' needs. To create a sustainable long-term strategy, you'll want to avoid using AR simply for flair -- consider how the technology can enhance your customer's shopping experience, and you're more likely to find lasting success.
Originally published Sep 19, 2018 7:00:00 AM, updated October 23 2018