Why HubSpot's Director of Web Strategy Says Your Website Isn't About You

As you start to think more about mobile, you also have to focus on accessibility.

At HubSpot, accessibility is a focus in 2020.We run our site on HubSpot CMS, which has made it easy for every marketer to create and edit content, and we're working diligently to improve our website accessibility for all.

To help us, we spoke to Christina Mallon, the Accessibility Design Lead at Wunderman Thompson. Christina started her presentation with “What if I told you that your marketing content was excluding an audience of roughly 61 million people in the United States? 1 in 4 people live with a disability in the United States."

This further enforced our belief that accessibility should be a requirement for every marketer going forward. We aren't perfect, but we have put together a task force to improve our process.

If you're looking for a starting point, try studying the Web Content Accessibility Guidelines (WCAG) to ensure your process for web design and content production is inclusive.

Be mindful of font and type size to help drive better user experience. Ensure hyperlinks are easily identifiable. What types of content could you add to consider more users? Maybe you could add subtitles to your videos for the hard of hearing. Or, perhaps you could add a page reading feature to your blog. Making experiences accessible for those who need it makes them better for everybody — design for the edges and the rest falls in.

Stop Giving Users Limited or Outdated Choices

As the saying goes, it's not about you. Stop forcing your site visitors down the conversion path you want them to take. A classic example: You visit a site, and the only call to action is a “Contact Us” link that sends you to a form and (potentially) into the void. Instead, ask yourself — what is best for your audience? How and when do they want to interact with you?

Start by making the effort to understand users' intent. Different visitors are looking for different types of information based on their familiarity with your business and position in the buyer's journey. Perhaps it's educational resources or a support center for customers, or maybe it's someone who was referred to you by a friend and is ready to talk to your sales team.

You should be able to create a general website map that connects the most appropriate calls-to-action for different sections of your site, and you can run experiments over time to optimize the best user experience and conversion rates for your business on specific pages.

Oftentimes, different visitors on the same pages have different preferences or needs, so don't limit them to just one choice. You don't need to throw away that “Contact Us” page with a form — try adding the phone number for your sales line or online chat — you can use a chatbot if you don't have live chat agents available. At HubSpot, we've seen great success with our calendar tool that lets users schedule a meeting to talk to sales at a time that's convenient for them. Another great example of this is Salted Stone's contact us page.

Give your audience an opportunity to get in touch however and whenever they choose.

My Recommended Web Strategy Resources

Here are a few of my favorite tools for improving our web experience:

• Stark: Contrast checker and colorblind simulator

• WAVE: Web accessibility evaluation tool

• Lighthouse: Good for testing page load time

• BrowserStack: App and browser testing

Take a Deep-Dive Into the State of Web Strategy

I'm excited to see where you take your web strategy in 2020. Remember, lead with the user, and if you need some data to help guide these decisions, get access to over 70 data points and trends from over 3,400 marketers around the world. Dive deeper into HubSpot's survey data by downloading the full "Not Another State of Marketing" Report.